About Business
Frank's Auto Service and Repair brings expert Car Repair solutions to the local community in Walnut Creek, CA, Concord. From Auto repair shop, Auto air conditioning service, Auto radiator repair service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Walnut Creek, CA appreciate their attention to detail, leading to a consistent 4.9/5 rating from 344 reviewers. By focusing on the specific requirements of the Walnut Creek, CA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Walnut Creek, CA and beyond.
Google Reviews
LYNN BETH RUBENFELD
★★★★★
2 months ago
Frank’s is a great mechanic service. Had them do a standard/scheduled service and oil change on my mom’s Chevy Malibu. They were friendly, helpful and pricing was reasonable. They didn’t try to upsell us but did make some recommendations for what will need to be done soon. And the best part is that they pickup and drop off at Rossmoor for no extra cost which is extremely helpful. Would highly recommend!
Jeffrey Baldwin
★★★★★
2 months ago
Frank's auto service provided professional, timely and competent service for my Volvo. They prioritize the service items from scheduled maintenance and "should do" items. Overall, I am extremely pleased with the service and fair pricing and would recommend to anyone to give them a try.
Otter Fan
★★★★★
5 months ago
I brought my 2022 Crosstrek Subaru in for the second time. It only has 10,000 miles on it but maintenance agreement was up at the dealership. Last year he went over all the visits I had at the dealership and basically they just rotated the tires & changed the oil. I thought the dealership was doing more. I like Franks. Friendly and kind. I asked about my brakes and he said I have another ten thousand miles to go on them. I love that they are just down the street from Rossmoor and I have always heard good things about them. I had an excellent experience. Ride back & forth. Service was oil change & tire rotation. Plus the air conditioning so maybe that included a filter. I don’t know.
aria
★
☆☆☆☆
Edited 4 months ago
Called on a Thursday to get a quote, was given DJ’s email to send my info. Then I call back in a few hours to follow up as I receive neither a confirmation or a quote and I was told that he is out of the office until next Tuesday and I will not be receiving a quote until he’s back! The repair won’t even need more than 2 days, I’m not waiting 5 days to get a quote from your business… get someone else to do the work if he’s unavailable. Giving quotes is as basic a requirement as it gets for a service and repair center! Every other business I reached out to, responded in under an hour UPDATE: Dear business owner, it’s not your call whether your services are for me or not, that decision solely resides with the customer. And the customer is free to make that choice after receiving a quote. Your job is to provide estimates in a timely manner. The reason for the absence of any employee is irrelevant to the day to day operations of your business. It is the business’s responsibility to provide services even when certain employees are unavailable. If you truly provide the best service, start by acknowledging your shortcomings, provide timely responses to quote requests and respect that the choice is up to the customer and abstain from dodging responsibility while condescendingly discarding potential customers. My review reflects the experience I had with response time and communication, not the cost or quality of work. I did not request a discount, nor did I indicate that price was my priority.
Steve Hetland
★★★★★
7 months ago
Been looking for a new place to service my 2007 Ford Ranger. My old place became unreliable after 30+ years. I chose them because they are family owned and been around 66 years. They took care of four issues I needed addressed. Best part is it was about half of what I anticipated. Great service and communication. Thanks to the Frank’s Team. Will definitely spread the word.
Elizabeth Parrott
★★★★★
7 months ago
Got a referral to Frank’s from a neighbor that has a similar car to mine - same age and make of vehicle. Shared the video and work proposal I had received from the dealer and received a much lower quote (less than 50%) and very clear explanation of the exact work that needed to be done, from Frank’s. The work was done in 1.5 days as promised, and the staff were friendly and helpful. Franks is my new go-to mechanic for all our family’s cars!
Vida Prater
★★★★★
6 months ago
Great service. Honest and communicates well. Doesnt sell you any work that isn't needed and lets you know when something will need doing the next time you bring your car in.
Karl Ziehn
★★★★★
a month ago
Frank’s is always very friendly and professional. I really appreciate the communication and speed of service.
Michael Cunningham
★★★★★
9 months ago
Just brought my 2022 Volvo xc60 in for oil change. Franks services my 2013 Mini Cooper Countryman. My new car warranty is done, now both of my cars are serviced at Franks. This shop is a find. Great communications, comprehensive service reporting and planning tool for future servicing. Helps with the budget for scheduled service intravals. Clean shop and clean car when picked up. They are excellent in details. Example, my Mini was in for service and they found and fixed (no extra charge) my rear window washer that had poor spray pattern. I forgot to mention it but in their routine inspection, they noticed and fixed. Plus folks are professional and focused on you no matter how busy. All work perform has met my expectations. Shuttle available.
Martin Smith
★★★★★
8 months ago
Frank's Auto Service is excellent. They've taken great care of my vehicle for over 12 years now. They've always been professional, friendly, knowledgeable, and responsive. I highly, highly recommend them!
Samir A
★★★★★
9 months ago
Frank's auto service is FANTASTIC! I took my 2015 jetta in because the brakes were squeaking and asked them to replace the rotors and pads. They promptly notified me that it wasn't necessary to replace the pads and rotors for another 10-20k miles. They could have easily done the work and charged me but they were honest and I will for sure be back because of that. Highly recommend Frank's!!!
Karen Parrish
★★★★★
11 months ago
My experience at Franks Auto is always exceptional and wonderful. I am given the kind of personal attention I need to feel secure about my car and the investment I am making in her.. DJ is unlike any other shop owner I have known He takes the time to go the extra mile in service.
Ron Guidi
★★★★★
a year ago
Frank’s has taken great care of my vehicles. Whether it’s an oil change or a repair concern they are always helpful. I’ve recently had a mystery electrical problem and they patiently and professionally helped resolve my issue. DJ listened to all of the symptoms and they ultimately found the best solution. I’d recommend them to anyone. Family & friends included.
Tina Del Rosario
★★★★★
8 months ago
First time there and DJ was friendly and understanding. I took to wrong auto repair and was an hour and half late. Thank goodness they texted asking if I was still coming. My car runs without noise now and they took care of my car and all the concerns I mentioned to them. I dont know which mechanic worked on my car but thank you. I took in on Thursday and got car back Friday before they closed. Also big thanks to guy that gave me a ride to car rental place.
Don Kurtz
★
☆☆☆☆
3 months ago
catalytic converter shield only lasted 3 years then bolts came loose - don't let them tell you they welded it...they did not
Roger Flatt
★★★★★
3 months ago
Coming back to Rossmoor after 15 years it was great to see Franks was still here and in the family with the same great service!
Stan Nowak
★★★★★
2 months ago
Super transparent, super communicative, fast service. Go to Frank's. They WILL take care of you.
Norman Remer
★★★★★
a year ago
The service is dependable, thorough, and honest. I always know I can trust that the work will be done right and for a fair price. They consult with me before doing anything that would cost extra and give me a straightforward assessment about what needs to be done now versus what can be postponed. The staff is all friendly and professional. I wouldn't dream of using anyone else to service my used cars.
Queen Nzinga
★★★★★
a year ago
Trent was awesome, again! This is my 2nd time taking my car here for a ticking sound he was able to keep my old vehicle running for over a year and then I heard the sound again, even though I'm 30 minutes away from this repair shop I will always come here. I moved from Vegas and I take trips back and forth a couple times a year and this time I thought was my last. I took my vehicle to Trent at Franks auto repair and his crew and him were able to keep me rolling. The clean and friendly atmosphere was a plus the service was awesome! Thanks again guys !🫠
Sally Lionetti
★★★★★
Edited 9 months ago
Franks has serviced my car since my move to Walnut Creek seven years ago. I feel confident that my car is well cared for. The employees are friendly and courteous. It is a big help that they take you home and pick you up. My car is 15 years old and runs like it is brand new.
