Google Reviews
Fernanda Lopes
★★★★★
4 years ago
Great customer service. I had been dealing with Caliber to work on my insurance claim until I changed the shop repair to Frank’s Collision. The difference in service was great since my first contact with them. Ashley and Marty made the whole claim process very easy , and my car was ready on time. No excuses, no hassles. I have a minor dent in another family car, and I am taking it to the same location. I definitely recommend them if you are looking for a car repair.
Josh Meloy
★★
☆☆☆
a year ago
I was recommended this shop through my ins company. Mild front-end damage. The body work was done correctly, however, customer service SUCKED!!!! They called me when my car was "ready". I drove there only to find my license plate bracket was still on order. I asked them, why was I was told it was ready? State of Texas requires all cars to have the front plate installed. A blonde lady sitting in the back said it was no big deal, as she does it all the time. I asked if they were going to pay my ticket? So, I had to come back the next day, to find that they decided to throw away my air fresheners, to the tune of $20, and a personalized bottle of water from my sister's wedding!! Shop policy, as I'm told, is they don't throw anything away. I get it, take all personal belongings out, but a bottled water??!! If they can't follow basic shop policy to not throw ANYTHING away, what else is being done incorrectly? The emergency driver assist programming, perhaps? They were willing to send me down the road, breaking Texas State Law!!! SHAME ON YOU!!
James Elliott (Jim)
★★★★
☆
Edited 2 years ago
I took my truck here to get repaired. The estimated completion date was for 2 weeks. During those 2 weeks I would get text message updates about the progress and kept being told that the date was good, and it would be ready. On day 13 (truck supposed to be ready the next day), they tell me that there is a part they still need and the date gets pushed out a week, stuff happens, i get it. It also got delayed because it turns out that when a vehicle is brought in, it is assigned to 1 technician. If that technician is not at work, your vehicle doesn't get worked on. The technician assigned to my truck had gotten sick and was out all week, so my truck just sat. Now we are at day 20 and my truck is supposed to be done, but the technician assigned to my truck has an appointment, so it will be delayed 1 more day. I would like to have better communication. If there is going to be a parts delay or the technician assigned to my car is not at work (causing a delay) please try to communicate this as soon as possible, so I can make arrangements. They do great work, my truck looks like it never happened. Update: I really like their work and the people working there. Unfortunately, some dirt bag hit my truck when I was in Costco shopping., so back to the shop.
Diana Roberts
★★★★★
3 years ago
Insurance company had my car towed to Frank's. Have never dealt with them before but have to say how impressed I am with their service. They worked directly with the insurance company, kept me up to date with daily texts on the progress of repairs. Car was done within a week! So impressed with their professionalism and promptness. Highly recommend.
Rebecca Diaz
★★
☆☆☆
a year ago
The service was just Ok, it seemed like a rushed job.On pick up day my door was clearly not aligned correctly, not shutting without force and missing weather stripping. They did fix these issues before I left but I had to be persistent with the chick that it was not correct. I can see the imperfections fixed spots on door. After taking home now I am finding missing chrome piece, over spray, missing screw, loose inside door piece and tape residue. They need a Quality person to double check the work before calling the customer. Now to find time to drop off my car to have other issues corrected.
Jace Ard
★★★★★
11 months ago
The front office and My boy Chris (estimator) made me feel at home and my experience was very pleasant from start to finish. They had originally quoted me less time than it took, but communication and honesty go a long way in this world. I will recommend them to friends and family and maybe a possible return in my future if necessary.
Tony Lentini
★★★★★
a year ago
Frank's is simply THE BEST. They are the only place I will ever take my car for body and interior repairs. Friendly, knowledgeable, service oriented, fast and thorough, Frank's always exceeds expectations. A recent job that I fully expected to take 4-5 days was completed in two. They won my business years ago when I went in to find out how to remove some road tar from my new vehicle and they did it without charge. Great people!
valerie sanchez
★
☆☆☆☆
6 months ago
If I could give them zero stars I would. Make sure to check your car in depth before driving it off the lot. My car was not fixed correctly and they refuse to help me out. They suggest I just put some glue on it. They will not own up to their mistakes. Please take your vehicles anywhere else.
D R Handy
★★★★★
6 years ago
We have had four vehicles that had the unfortunate experience of collisions. These are two of the latest. However, Frank's has done an outstanding job making them showroom again. This is the only place I would recommend for collision and repair. The staff is also super friendly and keep you updated on progress!
Elizabeth Rodriguez
★★★★★
5 years ago
I had a great experience with Frank’s Collision thanks to the assistance given by Paul Marsh, the manager, at this location. I dropped my car off on Monday morning and it was ready to be picked up that same week on Wednesday. I had minor damage on the right side of my bumper and it looks brand new again! The communication regarding the status of my vehicle was always prompt and detailed! I would definitely recommend this location for any repairs/collision servicing!
Ben van Dyk
★★
☆☆☆
8 months ago
Service was good. Well organized and good communication. Car was completed a couple of days later than promised. Over time we realized more and more little things. First thing was, when we got home, noticed one bolt on the tailgate panel was missing. Weeks later we realized the rear window wiper wasn't working - my daughter was using the vehicle and only told us much later. Then when I started to drive the vehicle I noticed the rearview camera was skew. Daughter told me it was like that since the repair. Turned out a clip was broken on the camera housing, so camera is loose and hanging skew. When they re-installed trim on the tailgate they didn't make sure the rubber seal was in place! Some of the universal panel clips on the tailgate isn't staying in place. One of the bolts holding the panel is different than the original.. Turned out the rear window wiper wire clip was not plugged in.. insurance and I paid for a complete job, not half & half. 😬
Quincy C
★★★★★
2 years ago
I had an overall good experience with Frank's. I noticed a lot of the photos show only minor damage repairs, but they also can handle larger issues.
Joseph vlaming
★★★★★
3 years ago
I somewhat recently needed the services of Frank's Collision Repair after hitting a deer in the hill country. It ran off but when showing someone the damage, I was asked, "are you sure you didn't take out the herd?" Driver's side headlamp, fender, driver and passenger door were badly damaged. I wanted to go to Frank's based on the recommendation of an astute friend who is very particular about quality work. I was very pleased to learn my insurance listed Frank's as one of their recommended repair shops. It was my first accident after driving a LONG time and although I was very upset by what happened, I have to say a lot of the sting was taken away by the way I was treated by Franks personnel and the quality of their work. And I have to say too it was done at a fairly good price. Frank's was in regular communication with me clearly explaining the price, work to be done, and progress. I was very happy with the entire process and also impressed the way my repaired vehicle was presented to me in a manner that made it clear FRANK'S TAKES PRIDE IN THEIR WORK! Fast forward a bit, I bought a second vehicle which is surprisingly difficult these days. Low inventory and I found many cars at traditional dealerships, Carmax & Carvana had been damaged even though Carfax claimed they had never been in an accident. Hint, Ashley, and I assume all others, has a keen eye for spotting previously repaired damage. Bought a car I liked that looked pretty food from a distance but up close, knew there were many paint chips on the hood, front bumper and other areas of the 2019 Accord. I was inclined to just leave it but then thought, I wonder what it would cost if I had Frank's work their magic. I am so glad I did. Once again, everything was clearly explained to me, the price was very reasonable for the amount of work done, and it looks like new. Further, I wanted to keep it looking as good as possible for some time and I inquired about paint protection. Frank's suggested places for that work too and now I can't help but smile every time I walk into my garage and see this high gloss, red vehicle greeting me. Pictures don't do it justice just as this evaluation can't fully capture my appreciation for my talented friends at Frank's.
Jon Roland
★★★★★
9 months ago
I was well informed all along the way and they treated me like a VIP. They did a great job repairing my truck after being rear ended. They even had the new tailgate sprayed with bed liner to match the bed of my truck. I am impressed with their professionalism and how easy it was to just leave the rental car with Franks when I picked up my truck. I will recommend Franks for all body work. Thanks Franks
Daniel Wilson
★
☆☆☆☆
2 months ago
Do not take your vehicles to this establishment or any of their establishments. They destroyed my a/c to the point that the entire system had to be replaced (My AC had no issues previously) among many other issues due to their lack of service. The owner wanted to “make it right” and then changed his mind…
J J
★
☆☆☆☆
2 years ago
Frank’s came highly recommended but I could NOT be more disappointed and frustrated. My car was backed in to so truly minor damage and they still could not get it right. The car has been there twice because the work was truly pitiful the first time. I received the car back with lights not working that were 100% working before it going in, trashy buffing, and (up close) tiny little swirl marks that look like the metal post of the buffing wheel got pressed too hard into the car, as well as, obvious color match issues on an Oxford white car. Literally the most basic color! Every time I look at my car there is a reminder of the worlds smallest (under 10 mph) fender bender that couldn’t be repaired by a business that specializes in collision repair. It’s laughable. To add insult to injury the professionalism was honestly lacking. There were some logistical issues that should have been handled with a lot more grace from the employees who do this EVERYDAY when dealing with customers who do not. Things only slightly improved when I filed a complaint with the insurance company that was handling the claim and they sent a rep to the Webster location. I’d love to invite you to my workplace and rush you through all the policies, procedures, concepts and considerations that are obvious to me after doing it 1000 times but completely unfamiliar to you. Sadly, I’ll never get that opportunity. At the end of the day, if you feel yourself getting irritated when explaining the repair process to customers who may be doing this for the first time then perhaps you should consider a career change.
Delaney D
★★★★★
a year ago
Before and after of my car! My car was rear ended and the right brake light and trunk were badly damaged, Frank’s Collision did an outstanding job fixing it, and I liked that they took their time to fix it. Took about three and a half weeks to fix. 10/10 recommend!
Madison Mullins
★★★★★
a month ago
Ms. Kareem, Mr. Alex and Ms. Rosie were all extremely helpful! I brought my car in due to a claim, I called a ridiculous amount of times with dozens of questions; Ms. Rosie was always kind and willing to assist me. My car was completed in an appropriate amount of time and looks great! Very happy with the services provided as well as the customer support. Everyone that I had the pleasure of interacting with was extremely helpful and kind.
Kevin Caldwell
★★★★★
4 months ago
Franks did an incredible job replacing two doors and bumpers on my Yukon XL Denali. Their service was incredible and they kept me up to date along the way thru their online site. Very happy!
Valerie S Planchard
★★★★★
5 months ago
Great workmanship, communicative. I initially went to them because of a claim, but ended up having them do some paint work. Came out beautiful! I will be back to have some other things done over time. They also have a great arrangement with enterprise, making picking up and dropping off a rental VERY easy.
