Fred Anderson Toyota of Charleston Service

Alaina Tyson

★☆☆☆☆

7 months ago

Absolutely horrific service. I wish I could give ZERO STARS. Each and every time I come here to service my Toyota that I bought from this place I am miss quoted how long it will take to service my car. I am currently waiting for an oil change, fluid flush and tire rotation and it has been almost 3 1/2 hours! I was told 2-2.5 hours and even that is ridiculous. I had an appointment and this is absolutely absurd! I am shocked that they don’t have a one star from every single person who has ever gotten service here. If you buy a car from Fred Anderson do not get the family plan as service here is expensive and you will get stuck sitting at the dealership for hours and hours and hours. I bought my car here 9 years ago and EVERY SINGLE TIME I come here I am made to wait longer than quoted for my car. Learn from my mistake and do not get service here.

Barbara Trhlin

★★★★★

4 months ago

It simple really. Friendly customer service, great communication, a the job well done. Thank you Chrissie Rice and the Fred Anderson team for always exceeding expectations!

barbek15

★★★☆☆

6 months ago

Sales Manager said she would get back to us after we made an offer and she took it to her manager. It has been well over a week since we talked to her, and still haven't heard back from her. How rude!

Don Rock

★★★★★

4 months ago

Our service advisor, Chivas, was very helpful. He got us back on track with an electronics issue super quickly and was very helpful.

Tiffany Baker

★★★★★

3 months ago

Rick Sineath is absolutely amazing! He communicates every detail he’s able to and works with you for each and every concern you may have.

Torre Tyson

★☆☆☆☆

7 months ago

Worst service we’ve ever had. Bought the service plan 9 years ago and at least 75% of the time it’s hours and hours more than quoted. Horrible customer service. When they try and “find a manager” they are conveniently always busy. Love Toyota the brand. Hate Fred Anderson Toyota and their unethical and unprofessional service department!!!

Jenna Tenaglia

★★★★★

a year ago

I have found my Toyota shop! We just got a new Toyota grand highlander, and as we were driving it back into town, it started making a loud screeching noise. We brought it to another dealership in Charleston (who shall remain nameless) that told us it was just the brakes settling in, it would resolve on it's own and we're lucky they didn't charge us a diagnostic charge. Warranty, anyone? We were worried about owning a Toyota in Charleston after that. Then, I looked at the reviews of Fred Anderson (which is a little further drive for us) and saw they had really good reviews. So I called and explained our situation and they were so sympathetic and immediately got us in. The car was fixed quickly during it's appointment time. They figured it out so fast...it was a dust cover rubbing on the rotors. They even took it on a test drive to ensure it was fixed and no longer making noise. We are SO happy to have our new car working properly - we love it! We are so thankful to all of the kind people we met at Fred Anderson. I am really glad we now have a Toyota shop to come to for all service needs and we will be buying the next Toyota we need (to replace our 2005 highlander in a year or so) from Fred Anderson. This is our Toyota now :-)

Michael Willis

★☆☆☆☆

11 months ago

Every time we come in there it’s something new. This time around it was a 4 hour wait for my wife and 3 month old son despite having an appointment. This 4 hours was for a simple oil change and tire patch. All in all: It was 264 bucks for all of the up charges they’ll try to claim as required. It’s pure Stereotypical preying on those who aren’t knowledgeable of what maintenance is absolutely necessary. If your idea of “family care” is a 63 dollar air filter then by all means go and have your vehicle serviced there. If not, Jiffy Lube is $29.99 and takes 15 minutes.

Amy Hylton

★★★★★

2 years ago

The only place I would take my car for any service. I moved to SC 3 years ago and took my car for oil change and some repairs. The people who work there are great, kind, approachable and provide wonderful customer service. Christina in Service took care of my car and was so knowledgeable. She answered all my questions and I felt very comfortable leaving my car there. Their prices are reasonable and I have never had any surprises.

Becky Field

★★★★★

2 years ago

Chrissie was so knowledgeable and helpful when my husband and I brought in our Toyota for service. She was so kind, professional , and truly offered the best customer service we have seen in a long time! We will definitely be back because of the outstanding service she provided!

Adam Barouh

★★★★★

5 years ago

We bought our 4-runner from Fred Anderson Toyota 3 years ago and we couldn't be happier with our decision. Our experience dealing with Eddie Cooks (salesman) and Don Hesher (sales manager) was amazing. They made buying a car so easy, and honestly was the best experience that I've ever had buying a car. Since that time we have brought our 4-runner in for its scheduled maintenance each time to the service department. They are always so friendly and the service is spot on. They keep us updated throughout the whole process and make sure we are as comfortable as possible while we wait. We highly recommend Fred Anderson Toyota of Charleston to anyone who is looking to buy a new (or used) car! Thanks everyone!

Anna Griffin

★★★★★

4 years ago

Got my annual car serviced there. They sent me a video of my car with the details of the service. Wow! So impressive😲 A big heartfelt thank you to Chrisse and Kenny in service department. Exceptional service and great attitudes. They make you feel like you made a great choice buying a car here! I love love this dealership and all the people here. Fred Anderson you should be proud of your employees and happy customers like me! Thank you everyone😁

Ash Connelly

★★★★★

5 years ago

Fred Anderson made my car buying experience fun and expedited. After being in a car accident, I was not excited about having to purchase another car. Don Hesher, the Used Car Sales Manager was compassionate to my situation as he worked numbers to give me a fair price on a gently used Highlander. I love the car and after my first service, I look forward to each one that’s needed. 100+++

Sarah Fanning

★★★★★

3 years ago

I recently purchased a RAV4 from this dealership and could not be happier with my experience. Eddie Cooks and Don Hesher were very helpful and responsive in meeting my wants and needs. They were informative and patient as this was my first time buying a car on my own. They have a great team that I greatly appreciated and enjoyed working with. I am proud continue my business with Fred Anderson Toyota in the future!

Byron McCray

★★★★★

Edited 4 months ago

I've been using Fred Anderson now for about well let's say a few years. I read other people's reviews and wonder what service advisor the people with bad reviews got. I use only one advisor there CHRISSIE RICE....never a lie told and never anything sold that is not needed. It's not so much as trusting Fred Anderson Toyota but more along the lines of trusting my service advisor Chrissie. So the next time your having problems and can't get anything done.....call Chrissie for your next appointment. Sounds like a commercial lol but it's true! Keep up the good work

Keri Johnston

★★★★★

2 years ago

I just bought a Grand Highlander and I’m in love with my new car. Chris Jennings was our salesman and he was amazing and thorough. It was such an easy experience and I would definitely recommend Chris and Fred Anderson Toyota to all of my family and friends.

Brian Wagner

★☆☆☆☆

3 years ago

Went to my noon appointment Saturday for service. They clearly over booked and were overwhelmed. Upon entering, I'm told the 25000 miles service of topping off fluids and rotating the tires and fixing a computer recall will be 4 hours. What!? I can't sit there 4 hours on a Saturday! The rep got a great that I was angry so I left. No service done but I enjoyed every bit of my recovered 4 hours. I'd you plan to wait ask them how long it will take before you agree to the appointment @