Rick Hendrick Chevrolet Charleston Service Center

SARAH HENRICH

★★★☆☆

5 months ago

Check in was easy and the service rep was nice. Waiting 2.5 hrs for an oil change and tire rotation was ridiculous. If I didn’t have the maintenance plan, I wouldn’t go back. There’s coffee and a water fountain but you need to pay for any snacks, the waiting room is freezing, and the wifi is spotty.

Jessie Gwinn

★★★★★

3 months ago

We worked with Bob Adkinson on our recent purchase and had a great experience. He was very knowledgeable and a pleasure to work with. Would be happy to use him for future purchases or recommendation him to family or friends.

Kimberly Guerzoni

★★★★★

2 months ago

Sarah was AMAZING!!! And…my technician sent me a video of the work being done on my vehicle and explaining it. Now THAT is service! Awesome experience!

JD Ingraham

★★☆☆☆

5 months ago

Usually I have a good experience but this past service visit was quite disappointing. No status was ever voluntarily given and I had to ask for updates. Despite being promised the job would be done in a few hours on day 1, and then "only an hour or two to go" on day 2, when I came in on day 3 they still hadn't even started one of the requested repairs. I took it home and did it myself in about 2 hours (time that I would have paid to save because I had other things to do).

William T. “Tim” Lynes US Army CSM Retired

★★★★☆

2 months ago

I completed the survey as requested, This was the third time I had taken my vehicle into the Dealership, for them to find the problem. I also took the vehicle to two auto center to run a test on the Battery, Starter, and Alternator. The result were the same as the dealership. On this third time, a hafe a day later. with a very costly bill, It starts as it did, when I first drove it off the lot.

Dale Mayr

★☆☆☆☆

6 months ago

Had a rotational grind in my brand new 2025 Silverado. Hendricks took just shy of a month to diagnose and repair. Had to constantly call to get updates. When I got the truck back the truck was filthy and the mechanic left grease in the drivers seat and a grease smears on the headliner. I based on my experience I will never recommend Hendricks Chevrolet in Charleston. Only reason I gave it a great price is the issue was under warranty. Only had just a hair over 500 miles which when I got the vehicle it had over 250 miles on it.

Brian G

★★★★★

3 months ago

Had a great experience from start to finish with Bob Adkison when I purchased my truck. Friendly and easy to work with. Highly recommend giving him a call.

Dj Guarino

★★★★★

3 months ago

My tech, Sara Walters, who assisted me with the set up and making sure that everything went well and all my concerns were satisfied was top notch!

Sheri Hamlin

★★★★★

6 months ago

They were very polite and professional. The courtesy van was prompt and easy with a friendly driver. The link provided was very helpful. And to top it all off, the bill was less than expected.

Lindsay Wiles

★★★★★

3 months ago

Bob Adkinson is the best. We have bought several cars from him and he always goes the extra mile to help us. Very thankful for his expertise.

Lucy Adams

★★★★★

5 months ago

Tyler and team are always great — love doing business with them! I always bring my dogs with me and the whole team welcomes them with hugs and treats!!

Andy Lisicki

★★★★★

10 months ago

Samantha Kirby is outstanding!! Knowledgeable, professional, and pleasant. This was a much better experience than last year when I paid $185 to diagnose parasitic battery drain. Jerry Simmons told me to pull a fuse for the entertainment complex and see if it helps. I went home and did that but it didn’t solve it. He would not return my calls. I got tired of calling and gave up. To this day I still have the problem and have to make sure the suburban is cranked up at least every 4 days or put it on my charger. He was horrible. Worst service adviser in my 8 years of experience. Samantha Kirby rocks!! The seized caliper job was done promptly as she helped to expedite the repair knowing I had a long trip coming. Give her a raise.

Mackenzie Cable

★★★★★

a year ago

After some challenging work with a collision center, I had to bring my car in for additional service. The contrast of customer service was outstanding. Sarah was so incredibly informative, kind, and kept me updated with a very open line of communication throughout the whole process. She made me feel at ease and like my car was of the upmost importance. I was also offered a concierge service to work and speedy service. Very positive experience compared to my last!

Casey Sinkus

★★★★★

3 months ago

Bob was incredible in assisting with my trade in. He made the process quick and convenient for our busy family. Definitely recommend!

Tony Gregg

★★★★★

7 months ago

Bret took great care of me and my vehicle! He correctly diagnosed the issue over the phone and got it in line for diagnostics to confirm. I had it back the next day. Truly first class service!

Eran Maron

★★★★★

3 months ago

Bret did such a great job! Excellent service and experience. Will definitely be back!

Rebecca Mccrossan

★★★★★

a month ago

Bradley went above and beyond to help me purchase a new car !! Communication is key and he was spot on I couldn’t have asked for a better sales person and will return for future purchases.