Freedom Collision of Kingsport

Dustin Owens

★☆☆☆☆

5 years ago

Just a bad experience. I was charged for a bumper that wasn't ever painted. Go to B&E and pay the difference. You'll be happy you did.

Hat Lewis

★★★★★

3 years ago

Came in with my bumper about to fall off with hopes of just getting an estimate but they took care of me and my vehicle right then really great people! I’ll definitely be back!

Christopher Kelley

★★★★★

11 months ago

Randy and his men do great work. I highly recommend them.

Molly Green

★★★★★

5 years ago

I'm so glad I brought my vehicle here, it was kind of out of the way for me, but the service was worth it. The staff is very friendly and knowledgeable, they took care of everything.......rental car pick up and return, and insurance claim billing. Thanks

Elizabeth Hunt

★★★★★

5 years ago

They did a wonderful job and my car was cleaner than when I took it in. Paint matches great. Was very helpful. Done in great time.

Brian & Cassidy Shaver

★★★★★

5 years ago

Randy and his crew did an amazing job! Can't even tell that a deer destroyed the front end of our Pathfinder 3 weeks ago. Looks like a new car! .... will definitely use Freedom if ever the need arises again

Jay Gilliam

★★★★★

4 years ago

We had our GMC Denali repaired here after a deer collision. The car looks better than it has in years! Hard to tell there was ever any damage! They cleaned ever inch of the car, inside & out as well, a very welcome surprise! Hope we never need body repair again but wouldn't think of using anyone else!

Roc Hess

★☆☆☆☆

5 years ago

Sorry but I cannot recommend this body shop. Picked up my RV after having them replace the clear coat and the newly applied clear coat has numerous areas of pits, dirt and rough edges. Looks like it was prepped and sprayed outdoors even though it was done inside the shop. I probably could have done a better job myself!!!

David Bednarcik

★★★★★

5 years ago

Did an amazing job fixing my wife’s van from a rear end collision. The bumper looked amazing after they replaced and painted it. the van was shining, they cleaned it inside and out. Nice work guys thank you a ton

Beth Joyner

★★★★★

2 years ago

Best body shop in town! My trunk wouldn't open and I had perishable groceries inside. For 3 days I went all over town trying to find anyone who could help. Even Toyota! Randy not only got it open but added a toggle switch for very little charge in case it ever got stuck again. Thanks Randy!

cortney graham

★★★★★

5 years ago

They did fantastic at replacing my rear bumper and painting it. It was cleaner when I left then when I first brought it in(inside and out) I was not expecting that. I am very pleased with their services. Thank you Randy and crew for everything. I hope I won’t be needing you again no offense 😂but if I do I know where to come to.

Courtney Nichols

★★☆☆☆

2 years ago

Went by for a small mark on my paint on my brand new truck. I was helped by the front desk lady who was the only nice person at the facility. The owner came out to finally estimate my repair and never sent me the quote. I had to call three separate occasions to get the quote sent to my email. Once he sent it to me, it was obviously a scam. They quoted me 1300$ for repair that three other shops quoted under 500$. I always get multiple options before choosing based on various details that I need. This shop not only would never call me back but clearly the owner is only out to fill his pockets. Maybe I had a bad experience and others know the owner.. that’s what it seemed when you are there in person. It’s clearly who you know at this place.

Shannon Johnson

★★★★★

2 years ago

They did a fantastic job repairing our bumper, sensors, exhaust. You can't even tell that we had damage. They matched our paint exactly and that's Awesome because we have a 2014 vehicle. All work was completed within a reasonable time.

de doc

★☆☆☆☆

a year ago

I called ahead of time to see if they would do a eastimate even though I didn't know my claim number. Said it was fine to be there before 11. So I race from bristol to there just to be told to come back with a claim #. Unprofessional .

Emily Hatley

★☆☆☆☆

a year ago

I got into a wreck and it wasn't my fault and the insurance company said it was totaled. It def wasn't. It was drivable. If add a pic if I could cause I'm very confident that it's not totalled. I took it to one body shop and they lied and added a bunch of random stuff to the quote. So I took it to freedom thinking okay I'll get another opinion and if they also say it's totalled then whatever. Well they told me it would be the beginning of the next week so like 4 or 5 days. Then two weeks ago by then another week and they told insurance they were 75% done with it and would be done within the next couple days. Another week goes by. This whole time I've drove by every day and my car hadn't moved at all. It's backed up with the bumper facing the wall and the back bumper is where the damage is. They never even took the bumper off like they would need to do to do a quote. They never moved the car. Not at all. I came to get my stuff out of it today and it's not been moved at all. No way they did a quote. They probably just didn't have time and said oh it's totalled. If they would have actually done it and communicated or told me they didn't have the time then I would have went somewhere else. If they actually did the quote and said it was totalled then okay I would have accepted that but I can say for 100 percent certainty my car has not moved once since the day after I brought it here. I even told the dude I don't want any extra shit just the bare minimum. I never even got the quote no one sent it to me. I only had the car for 4 months it's perfectly fixable just needs a rest quarter panel, trunk, bumper, and the whole tail light part. Possibly a muffler don't think that's close to 13k worth of damage. Not mad at the girl inside she was nice. Hell I thought they'd be honest the dude seemed like he would be. I think they just were too busy and they should have told me that. Or body shops just like to do whatever insurance says.

Melissa Ferguson

★★★★★

7 months ago

Such friendly staff. Great work and there was no wait time. I travel for work quite often and they let me call and let them know when I could drop the car off and had me come in and I didn’t have to wait all day. They took care of it right away!! I will refer them to anyone I know that needs their services

Linda Carlton Wynn

★★★★★

2 months ago

Randy and his team have always done a great job repairing our SUV. They are communicative and professional, and the price is competitive.