Friends Auto Repair

rachel lemieux

★☆☆☆☆

2 years ago

Kept bringing my car in for issues and the main issue, engine noise, was never addressed. Over 4 times I begged the owner to fix this issue and they kept repairing things that didn't address this issue, due to my perceived ignorance. 3k later, my car engine died yesterday after they "fixed" my car without hesitation in taking my money knowing that wasn't the main issue. Not sure how these people sleep at night.

Tanveer Pasha

★☆☆☆☆

a year ago

Worst mechanic ever , look at the vehicle and says the problem without even opening the vehicle . I DO NOT RECOMMEND THIS GUY . HE CHARGES DOUBLE THE PRICE THAT IT ACTUALLY TAKES . He tries to be act kind but always keeps customers waiting( acts busy but is not ) . Get your car serviced anywhere but this guy

Michael Kenney

★☆☆☆☆

3 years ago

I cant list what work was done because as far as i know absolutely nothing was done. Paid 800 for the AC compressor replacement. Was quoted 690 which is why i chose Friends over another shop. It didn’t stay 690 it was 800 really quick but it was already there so i said just fix it please. After 2 whole days i went to pick it up and i paid. Drove away and my AC WAS BLOWING HOT STILL. Went back heard some sad story about why. Broken part etc They said they would buy a new compressor and put it in I waited five days they didn’t call So i called them they said the parts came So i dropped it off again for two more days. When i went to pick ot up They said the wrong parts were delivered TWICE. I took my uber back home Today they call. Five minutes before they close to tell me my car is done. I called and texted them all day long they didn’t respond but in the last five minutes of the day they call me Finally So i go to pick my car up BUT I drive away with a hot air conditioner. STILL NOT FIXED.!!!! i cant even believe it. 5 days they had my car. 4 days i waited before that for the past to be delivered. And 800 dollars later and im STILL IN THE SAME POSITION WITH A NON WORKING AC IN A HEAT WAVE. So I’ve wasted the better part of two weeks and I paid them $800 and I’m no better off than the day I started I will avoid this place at all costs. I wouldn’t let them change the air in my tires at this point. I never wrote a bad review in my life and I’m writing this one because I called them five times and they won’t respond and then it shows that they’re reading my texts and they won’t respond to those either. I dont know what else to even say. Its been a god dam nightmare

Jacqueline Padova

★★★★★

5 years ago

Henry is an honest guy and will give you a fair price. I had gone to him for a condenser and front brakes. The dealership quoted me a price of $2100 for the condenser alone. They also told me I need full front and back brakes. Henry looked my car over and determined I only needed the full front brakes. Henry quoted me 1200.00 for the condenser and front brakes (full). Highly recommend Friends Auto to anyone looking for a good mechanic who isn't trying to screw you.

Farid Bouchtout

★☆☆☆☆

2 years ago

I had something wrong with my transmission and I knew it. I had the engine light on and the scanner said it’s one of the seleinoids stucks. Took it to this shop the owner said isn’t the transmission but you have bad engine supports. He turned the engine light off. He charged me $490 not only he didn’t change the supports but the problem came back after driving around 10 miles. Going back to him he directed me to Everett transmission.

Caustic NOX

★☆☆☆☆

2 years ago

BEWARE THIS PLACE IS A SCAM!!!! I Had my car serviced here a day ago because my car couldn't accelerated pass 40 MPH and paid $390. It was good after being fixed, but after driving 4-5 miles I had the same problem again. Took it back to them and said they made a wrong diagnosis and don't know what the problem is now. Also coincidentally all my four lights on my car went out the after being service by these people. This isn't the only time I've seen them take money and not being able to fix the issue. I finally decided to stop going there and write something about it. please find yourself a better Auto repair shop.

Cesar Rengifo

★☆☆☆☆

Edited a year ago

Some team members need more professionalism, I bring the good Parts , but that’s why many people have bad reviews , even they broke the ABS sensor , and replace for a new original part , it wasn’t my fault , Henry , you must recognize your fault or your employees, don’t put your finger on me , you know I have the right, I had to expend $1.3k more in other place and you just said “I can give you a credit” , I’m not crazy , your guy broke my car , I don’t want to bring my car again , only your people and the dealer touch it , but thanks , you want more answers ? I can do it on legal way if you want !!

Sarrana Taiwo

★☆☆☆☆

2 years ago

DO NOT COME HERE!!! GO AT YOUR OWN RISK!!!! If I could give this place 0 stars I would. My father came in for an oil change and for his headlights to be changed. Not only did they not do the oil change, but my dad had to walk 25-30 minutes to get some oil because when he was driving his car began to overheat. When he returned to the shop, they put oil in the wrong place and kept insisting to my father that everything was fine. Mind you my father doesn’t speak English but he knows about cars. They took his money they scammed him and wouldn’t even explain anything to me when I tried speaking with them. These mechanics are the reason why I don’t like auto shops because they just like to lie and steal from you.

Devin Lemay

★★★★★

7 months ago

My car had a multiple misfire issue due to faulty parts and poor installation from another mechanic and they got the job done and the car back to normal

Chetan Gupta

★★★★★

3 years ago

I love this place, although it's a super busy place with lot of footfalls. Henry(owner/manager) was able to look at my car immediately and got it repaired. Some welding was needed in my exhaust system pipe. I get a vibe of trust from him, he was super friendly and made the fix immediately. I believe the price are also very reasonable. Please check this place out, you may not need to book an appointment for 2 weeks in advance and then drop your vehicle, just call him and get your car fixed immediately.

Delms

★★★★★

Edited 9 months ago

100% recommended based on my experiences. I have been coming here since 2018 when I lived in Malden. I live a little further now, but still come back here for many reasons. One is that Henry and team are transparent about the pricing. They have always did a great job on my cars. I remember someone telling me I needed new brakes but he said I didn’t need them yet. He was right and I did return over a year later to get new brakes. He also did my AC recharge.

Pamela DeMello

★★★★★

a year ago

Everything was great! As women, we are always very skeptical to go to places like this and get screwed over. Both times I have brought my car to Friends Auto Repair they have been amazing. Super quick service and super attentive. Nobody ever likes to have to go to the mechanic but whenever anything happens I don’t hesitate to go over to Friends Auto Repair because I know they will take great care of my car:) Thanks guys!!!

Miguel Mendiola

★★★★★

6 months ago

been my go to shop since 2021, very cool owner and always gets the job done. 100% recommend.

Dessources

★☆☆☆☆

9 months ago

I do not recommend going to this Auto Body Shop until they dramatically improve in their customer service and functionality. This place is chaotic. Plain and simple. The owner doesn’t spare you 2 minutes for you to tell him what your car issues are.

David Pineda

★☆☆☆☆

a year ago

Do yourself a favor and DO NOT COME HERE over priced drive through shop . Damaged my bumper and refused to pay for it because the part and paint isn’t cheap . Broke my front lip while parking it . IF YOU CARE ABOUT YOUR CAR . Do yourself a favor and go somewhere else

Chamhi Blog

★☆☆☆☆

Edited 6 months ago

Avoid This Place at All Costs! I had an absolutely terrible experience here, and I feel obligated to warn others. The mechanics are clearly not qualified — I literally watched one of them watching a YouTube video to figure out how to do an oil change on my car. Completely unprofessional and alarming. But it gets worse — they put brake fluid into the power steering reservoir, which could have caused serious damage. I had to take my car to a dealership just to undo their mess, and it wasn’t cheap. The owner, Henry, was incredibly rude and dismissive when I brought this up. No accountability, no apology, nothing. His team clearly doesn’t know what they’re doing, and it shows. I didn’t have the time to deal with the hassle of filing a BBB complaint or pursuing this further legally, but they absolutely deserve it. If you care about your car and your safety, stay far away from this place. I wouldn’t wish this experience on anyone.

Anthony L

★☆☆☆☆

3 months ago

I’ve brought my car in 4 seperate times within the past 6 weeks cause everytime I get my car fixed it goes back to refusing to go over 40. And I’ve brought it for this same isssue multiple times and it never changes, shop feels like a sham to me