Gateway Chevrolet Service

Victor Toribio

★★★★★

4 years ago

I was treated well and and everyone was very polite clean bathrooms and clean store. Complimentary coffee and espresso along with other treats. I was kept informed of my vehicles progress through the process. And physically shown printed reports. Thank you for the great service!

Levi Anderson

★☆☆☆☆

3 years ago

I really hate doing this but this is the second time in a row this has happened. I had an appointment in the morning for an oil change and differential fluid change and spent over 8 hours waiting for my pickup. I was offered a ride but had nowhere to go so I spent my whole day at a store nearby and at dealership. I was going to have them fix an oil leak that was estimated at 30 dollars the trip before where they previously took 3.5 hours to rotate my tires. This oil leak turned into what they said would be a 3,000 dollar repair because they would have to remove my engine to fix. I didn't get this estimate until 4.5 hours into my appointment today and waited the additional 3.5 for the oil/fluid change. I didn't get my pickup back until I walked to service area and asked if it was done and forgotten about. Nice Service man but as I said before the amount of time these trips have taken has been far too long in my opinion and think there should be more efficient service.

Mel Schacher

★★★★★

9 months ago

I was treated very well by the staff. My service advisor, Andrew took very good care of me!

mark5009mark5009

★★☆☆☆

5 years ago

Paid a whole hell of a lot of money on repairs to make my car slightly safer. One of the repairs was a oil leak repair. When I finally got the car back and drove it home. I noticed oil spots on my drive way as well as a dripping noise hitting the skid plate. The shop has great customer service BUT lacks good mechanics. Or lacks the due diligence of management to follow through to check work or verify it was done correctly. If you go here Take Pictures prior to work done. Ask questions. Mark components that need replacement so you can see it the work was done. I hope I make it to my destination. I thought ahead and got extra oil. To the shop do better. To the customers be safe.

Cassandra Anderson

★★★★★

2 years ago

I have to say that these guys went above and beyond to make sure that I was taken care of. My service advisor Shane set me up in a car while mine is still being fixed. That took a huge weight off of my chest! To make things even more convenient, Cody Pratschner from the Clearance Center (where I bought my car,) made sure to call me and ask what was happening, and figured out a plan to get this taken care of! All thanks to my salesman Ryan Graham, for bringing it to his and Ryan Payson’s attention and getting the ball rolling in the right direction! You 4 ROCK! I appreciate each and every one of you that had a say in this! You guys are great at what you do and really care about the customers. Thank you so much.

Chuck Ebbighausen

★★★★★

Edited 2 years ago

My wife and I purchased a 2013 2.4L Chevy Equinox on 11/10/2023 from Gateway Clearance with approx 134,000 miles on it. We really liked the car and the purchase experience was great. Unfortunately after approx 1,000 miles driving we brought it in to Gateway Service for a check engine light on March 19, 2024 and discovered the engine repairs would be very costly. I contacted Andrew McDonnell, Sales Manager at Gateway Clearance, and after reviewing the situation he agreed to work with me on resolving the issue. I would also like to compliment Shane Monjeau, Service Adviser at Gateway Chevrolet Service and anyone else who was involved in producing a positive outcome out of a negative situation.

Ronald Windloss

★★★★★

9 months ago

Had my Palisade in for warranty service had a great service writer Nikki Johnson she kept us informed of the whole process we would give her 5 stars

Maria Gonzalez

★★★★★

11 months ago

Great customer service! I was greeted with a smile and was explained clearly what was being to my car and why. Definitely go there again!

David Blanks

★★★★★

2 months ago

Easy check-in, Warm waiting room. Oil and filter change was less $$ than expected.

Terry Stegman

★★★★★

6 months ago

Gateway contacted me about a recall and set up a time. I arrived very late and they still got me in. Great customer service!

Sara Miller

★★★★★

9 months ago

This is the only place I bring my vehicles for service. Quality work done right the first time. Competitive pricing and the advisors keep you informed every step of the way. They stand behind their work and aren’t trying to upsell when you bring your vehicle in.

jeff blake

★★★★★

5 months ago

I was greeted very quickly when I drove in. The service writer was very thorough and efficient. Waiting room was clean and wel organized.

Dean Hashbarger

★★★★★

8 months ago

Went in for oil change and tire rotation. They told me exactly what they were going to do and the time it would take. Very professional, made me feel as if my vehicle was the most important thing to them. Plus I received a car wash! Very happy!!

Jean Arechigo

★★★★★

8 months ago

I unknowingly started to leave on an errand & immediately found out I had a flat. I filled the tire with air & drove to Costco which is near me. I asked & paid for a quick repair of my tire. They informed me the nail was impossible to fix & then told me a new set of tires would be approximately 11 hundred dollars. I had them put my little spare on & got in the next morning at Gateway. My tires have about 27 thousand miles on them. My flat was repaired & I didn’t need new tires. Glad someone like my Gateway watched out for me. ❤️

brad fosse

★★☆☆☆

3 months ago

Replaced blower motor, it is cutting out. Works on and off. Can not use vehicle. Had to rent car. Can not get back in till 1/8. Lousy service.

Les Urbatsch

★★★★★

3 months ago

Great service and turn around time, from my first call to report my issue to picking up my truck when finished!! Just what I expected from a Chevrolet dealership.

Miranda Hall

★★★★★

6 months ago

I am absolutely impressed with the Gateway Service Center and their staff. I brought my Cadillac sedan in for inspection because the check engine light had come on. Mike was extremely helpful and kept me informed throughout the process. Not only did Gateway provide exceptional technician service, but their customer service is also top notch! Most importantly, Mike was able to work with my warranty company to ensure the work on my vehicle was covered since I bought the vehicle in the last three months. Between Mike and Josh, the customer service provided by Gateway Service is reason enough to keep coming back, but I was also incredibly happy with the timeliness and quality of their work.