Gerber Collision & Glass

Farrah F

★★★★★

5 years ago

Best collision I’ve ever been to. Eric is who i dealt with, I give him 10 stars for going above and beyond. He was friendly, great at communicating, answered all questions/emails very promptly, gave me a time line and was on time. Gerber warranties there work for lifetime. They made receiving my enterprise rental a breeze, they also give the curtesy of driving the rental back for you. The work on the car was absolutely perfect I would highly recommend Gerber to everyone! Hope I’m not in another accident again but if I am I am coming back here.

Aris Macaspac

★☆☆☆☆

a year ago

We had very bad experience from this collision shop. We took our Honda Odyssey recently for collision repair, they messed up the electrical components that put our minivan on sleeping mode ( per Jim Riehl Honda service dept.) and cost us $500 plus for repair. They are claiming its battery related and also not sufficient evidence/claim that they messed our minivan.The battery was ok before they started the repair, in fact we went 2 Honda dealerships to run batter test and it was ok. The reason why dealership changed the battery because it died out due to multiple tests they do trying to figure out why the van goes to sleeping mode in the morning. My wife didn’t have a ride for almost a week because the van stayed at Honda service dept trying to diagnose what went wrong. Also Nicole the manager who isnt really nice to deal with. Very horrible experience, lots of hussle and cost us repair that was not our fault.

Cateru Art (Cateru)

★★★☆☆

3 years ago

My car looks great after the repairs, everyone was so nice and they even cleaned my car before bringing it back. The only issue is it felt like they didn't have the best communication with our insurance. We asked to be told certain things before repairs began and that never happened. Thankfully our insurance covered it. Thankfully the employees are really kind.

Christina Kiraly

★★★★★

5 years ago

I had to have body work done on my car and the process was very easy. They had my car repaired before the estimated completion date and i was beyond excited when they cleaned the interior as well. It looked almost brand new. The staff is very pleasant to deal with as well. I would highly recommend using them!

Jenni Maharidge

★★★★★

2 years ago

Honestly shocked by the quality of service I received. Usually dealing with car repairs can be a headache and put me in tears. Lol. Not so much this time. They had my car for 4 days, which sucked, but I received timely updates. They detailed my car after they fixed it and even fixed a piece of my car that kept falling off (rubber door trim piece). They didn't have to do that nor did I expect it so it was definitely above and beyond. Even as we were paying we overheard another women in the shop saying basically the same thing. Top notch. Truly.

DonnaJo Dembinski

★★★★★

3 years ago

I've had to use Gerber twice because some person hit me. Both times they were thorough and knowledgeable. Their staff is professional and communicate very well. Because my car is older it took longer the first time to get the replacement parts but the job was excellent the paint is perfect the pinstriping was replaced perfectly I couldn't be more happy.

Simona Keith

★★★★★

a year ago

Have taken multiple cars here. Always very satisfied. Works directly with my insurance. Great communication. Handy app for tracking status. Repairs done right!

Delle Remsey

★★★★★

a year ago

Everything about this experience was great. ANDREA, the estimator is the epitome of what customer service should look like. The place is clean, orderly, the front desk girl is professional and friendly, PLUS they finished my car 4 days early. I would highly recommend and would certainly use them again. P.S. They send you text messages daily to give you your update.

Mirna Mikho

★★★★★

a year ago

My experience with Gerber Collision was generally positive; they did a great job repairing my car after an accident. But the thing that makes me happy and trust them that when I dropped my car off two weeks ago, I forgot my gold ring in the car . When I went today and picked up my car , my gold ring was still there. Thank you 🙏

John Park

★★★★★

a year ago

Sent in my BMW X3 for body work after a driveway mishap. Great customer service and professionalism. Staff was very kind and friendly. Even after the work was done, I experienced an issue with my door lighting after the work and took it back in. They checked it out no questions asked and found the issue. They even took me back home so I didn't have to wait and then even delivered my car to me instead of me coming back to get it. All around great experience.

Jason Ricketts

★★★★★

a year ago

Thank you, thank you, thank you to manager Nicole (and her team)! I brought my vehicle to this Gerber Collision location to address and correct unsatisfactory repairs performed by a different collision/body shop. There is good customer service and there is outstanding customer service. Throughout the entire repair process at this location I was well informed, provided timely updates, and truly feel as though I was valued as a customer. I consider that to be outstanding customer service! I’ve had my vehicle back for a week now and I am absolutely thrilled with the results.

Danielle Byers

★★★★★

4 years ago

Gerber Collision painted my replacement rear bumper for me, and I'm super impressed with the quality of their work (perfect paint match), the fast turn-around time and the professionalism of their manager, Jonathan. I highly recommend this business, you won't be disappointed.

Jovon Downer

★★★★★

5 months ago

My car was here after a collision. They're very Professional and I was very satisfied with the work.

Farrah Nordman

★★★★★

a year ago

I took my truck into Gerber collision for repairs and they were great to work with. They were professional from the start and worked with my insurance and rental car company to make it as easy as possible for me. They provided weekly updates and made sure there were no questions left unanswered. I couldn’t recommend them enough.

Tom Nelson

★★★★★

10 months ago

We had insurance repair done at Gerber. The work was excellent. The people at Gerber are all great. When the car was done I had a problem with my insurance company in that they said I had a $1,000 deductible when in fact I had no deductible as the damage happened in a parking lot while car was parked and they should have had a waived deductible. The insurance company said they were sorry for the mistake and would mail me a check. Jessie Hawley at Gerber told to go call the. insurance adjuster immediately and have them go into the estimator system and waive the deductible then call him to verify. Other wise I may have had to wait ten days for the check to arrive before I could get my car. I called the insurance adjuster and did exactly as Jessie said. About 25 minutes later Jessie called and said that the insurance adjuster did as instructed and you are all set to get your car. When I got the car it was cleaned and washed. Jessie also walked around the car showing me all the work they did. If not for Jessie my car would still be at Gerber while I waited for a check to arrive in the mail.

Don Thompson

★☆☆☆☆

Edited 7 months ago

Landscaper shot a rock out of his mower and into my driver's door. My insurance company sent me to Gerber to get it repaired. Dropped the truck off on Wednesday, June 25th. I was told it would be ready "early next week." No problem at all. Called me on Tuesday, July 1st, to tell me the repair was finished, but they'd damaged the bed of the truck while washing it. I've heard a few different lies about exactly how it was damaged, but I saw the pictures, and it was worse than the original damage. Told me that because of the upcoming holiday, it would take a little longer to repair the damage they did. I can't tow my camper without my truck, so I had to cancel my non-refundable vacation reservation that I made nearly a year ago. Called me on Monday, July 7th, to tell me my truck was finished and ready for me to pick up. Took my rental car back to Enterprise and got a ride to Gerber. They wouldn't let me see my truck until I finished all of the paperwork. I understood why as soon as I saw it. The repair on the bed wasn't great, but it was ok. The door was totally unacceptable. The paint they used on it was the wrong color. They only painted a small section of it and made absolutely no effort at all to blend it with the existing paint. I was told the manager had to leave early that day, but I could bring it back if I wasn't satisfied. I said I would definitely be bringing it back because I definitely wasn't satisfied. I got in to leave and discovered my power mirrors no longer work. They worked just fine before I dropped it off. I went back inside, handed the keys back in, and refused to take the truck until it was fixed correctly. Called me again on Friday, July 11th to tell me the truck was ready again. The manager who had to leave early a few days ago was there to meet me. She said she just got back from vacation and had been out of town when my truck was "repaired". Another lie. I door accept the truck that time, but I'm still not thrilled with the work they did. They'd cleaned the truck before the failed pick up, but there were random pieces of balled up green masking tape all over the floor. There's overspray on the rubber window trim, the side mirror, and the window glass. There's a big paint chip on the A-pillar that wasn't there before, and multiple new scratches all over the entire truck, and while the door repair is better than their first pathetic attempt, it's still not great. I've never on my entire life seen this much incompetence from a "Professional" establishment. Don't even think about taking your vehicle to these clowns if you care about it at all. Update: The problems from their incompetence are continuing to arise. Since my original review I've found they didn't reinstall my tonneau cover correctly. It was coming loose on the interstate, but I saw it in time to fix it. There was no reason at all for anybody to touch my trailer brake controller and it's in a place that couldn't be bumped accidentally, but it was turned all the way up. Fortunately I noticed it before using it. They also didn't align everything g correctly when reassembling my door, so that window is now starting to scratch just from rolling it up and down. I seriously can't believe how stupid and useless that entire staff is.

MsSweetPeach1

★★★★★

4 years ago

I was extremely pleased with the staff and integrity shown on my visit today for an estimate. Eric and Hal were especially helpful , my collision angels . I had bumped a steep driveway which loosened my bumper, Eric and Hal came to the rescue they made a stressful anxiety filled potential financial burden a breeze. I had received an estimate from a competitor yesterday and was quoted 436.96 just for a loose bumper to be replaced. I was extremely glad that I chose to go to Gerber Collision because these guys really looked out for me instead of charging me all of this money to replace a bumper they recognized all I really needed for it to be popped back in place and secured. I left out willing to pay but because of their integrity and their willingness to help they wouldn't allow it. During such a trying time that we are all facing right now they are definitely not out to take advantage of people who need help and to be serviced honestly. I would recommend, if you're in need of collision repair you consider patronizing the people over at Gerber.