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About Business
For professional Car Repair care in Sterling Heights, MI, Sterling Heights, look no further than Gerber Collision & Glass. Their team excels at delivering top-tier results for Auto body shop, Auto bodywork mechanic, Auto dent removal service and related Car Repair needs. Their customer-centric approach has earned them a 4.4/5 rating based on 111 pieces of feedback. They have become an integral part of the Sterling Heights, MI community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Sterling Heights, Gerber Collision & Glass is ready to assist with your next project or repair.
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Google Reviews
MsSweetPeach1
★★★★★ I was extremely pleased with the staff and integrity shown on my visit today for an estimate. Eric and Hal were especially helpful , my collision angels . I had bumped a steep driveway which loosened my bumper, Eric and Hal came to the rescue they made a stressful anxiety filled potential financial burden a breeze. I had received an estimate from a competitor yesterday and was quoted 436.96 just for a loose bumper to be replaced. I was extremely glad that I chose to go to Gerber Collision because these guys really looked out for me instead of charging me all of this money to replace a bumper they recognized all I really needed for it to be popped back in place and secured. I left out willing to pay but because of their integrity and their willingness to help they wouldn't allow it. During such a trying time that we are all facing right now they are definitely not out to take advantage of people who need help and to be serviced honestly. I would recommend, if you're in need of collision repair you consider patronizing the people over at Gerber.
Don Thompson
★☆☆☆☆ Landscaper shot a rock out of his mower and into my driver's door. My insurance company sent me to Gerber to get it repaired. Dropped the truck off on Wednesday, June 25th. I was told it would be ready "early next week." No problem at all. Called me on Tuesday, July 1st, to tell me the repair was finished, but they'd damaged the bed of the truck while washing it. I've heard a few different lies about exactly how it was damaged, but I saw the pictures, and it was worse than the original damage. Told me that because of the upcoming holiday, it would take a little longer to repair the damage they did. I can't tow my camper without my truck, so I had to cancel my non-refundable vacation reservation that I made nearly a year ago. Called me on Monday, July 7th, to tell me my truck was finished and ready for me to pick up. Took my rental car back to Enterprise and got a ride to Gerber. They wouldn't let me see my truck until I finished all of the paperwork. I understood why as soon as I saw it. The repair on the bed wasn't great, but it was ok. The door was totally unacceptable. The paint they used on it was the wrong color. They only painted a small section of it and made absolutely no effort at all to blend it with the existing paint. I was told the manager had to leave early that day, but I could bring it back if I wasn't satisfied. I said I would definitely be bringing it back because I definitely wasn't satisfied. I got in to leave and discovered my power mirrors no longer work. They worked just fine before I dropped it off. I went back inside, handed the keys back in, and refused to take the truck until it was fixed correctly. Called me again on Friday, July 11th to tell me the truck was ready again. The manager who had to leave early a few days ago was there to meet me. She said she just got back from vacation and had been out of town when my truck was "repaired". Another lie. I door accept the truck that time, but I'm still not thrilled with the work they did. They'd cleaned the truck before the failed pick up, but there were random pieces of balled up green masking tape all over the floor. There's overspray on the rubber window trim, the side mirror, and the window glass. There's a big paint chip on the A-pillar that wasn't there before, and multiple new scratches all over the entire truck, and while the door repair is better than their first pathetic attempt, it's still not great. I've never on my entire life seen this much incompetence from a "Professional" establishment. Don't even think about taking your vehicle to these clowns if you care about it at all. Update: The problems from their incompetence are continuing to arise. Since my original review I've found they didn't reinstall my tonneau cover correctly. It was coming loose on the interstate, but I saw it in time to fix it. There was no reason at all for anybody to touch my trailer brake controller and it's in a place that couldn't be bumped accidentally, but it was turned all the way up. Fortunately I noticed it before using it. They also didn't align everything g correctly when reassembling my door, so that window is now starting to scratch just from rolling it up and down. I seriously can't believe how stupid and useless that entire staff is.
Tom Nelson
★★★★★ We had insurance repair done at Gerber. The work was excellent. The people at Gerber are all great. When the car was done I had a problem with my insurance company in that they said I had a $1,000 deductible when in fact I had no deductible as the damage happened in a parking lot while car was parked and they should have had a waived deductible. The insurance company said they were sorry for the mistake and would mail me a check. Jessie Hawley at Gerber told to go call the. insurance adjuster immediately and have them go into the estimator system and waive the deductible then call him to verify. Other wise I may have had to wait ten days for the check to arrive before I could get my car. I called the insurance adjuster and did exactly as Jessie said. About 25 minutes later Jessie called and said that the insurance adjuster did as instructed and you are all set to get your car. When I got the car it was cleaned and washed. Jessie also walked around the car showing me all the work they did. If not for Jessie my car would still be at Gerber while I waited for a check to arrive in the mail.
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