Germain Lexus of Naples

Mario

★★★★★

3 months ago

I recently worked with Letty at Lexus of Naples for the appraisal and sale of my car, and I simply cannot recommend her enough. The entire experience was seamless, transparent, and remarkably positive. From the moment I contacted the dealership, Letty was professional, attentive, and incredibly quick to respond. The appraisal process itself was thorough yet efficient. She provided a fair and competitive offer right from the start, demonstrating a high level of integrity and market knowledge. What truly set Letty apart was her honesty and dedication. She made me feel completely comfortable, clearly explaining every step of the selling process without any pressure or hassle. She handled all the necessary paperwork and logistics swiftly, turning what can often be a stressful transaction into an absolute breeze. If you are looking to sell or trade your vehicle, I highly suggest asking for Letty at Lexus of Naples. She is a true asset to the dealership and provides an outstanding, five-star level of customer service!

JIM W.

★★★★★

5 months ago

Had the pleasure of working with Angel in sales and Jason the general sales manager. Spectacular service by these employees. Helped me trade into a new Lexus IS 350. Their finance manager was also a pleasure to work with. Highly recommend this dealership and specific shout out to the personnel I mentioned.

Veanna Cambiano

★★★★★

Edited 6 months ago

Walked out yesterday with my dream car all thanks to Casey Brucato!! Everyone treated me great from start to finish. After going back and forth for a few weeks, the team made me feel comfortable in purchasing a vehicle the second I told them what I was looking for and what I was looking to spend. Bought a beautiful gently used 2018 NX 300 F SPORT. A car I’ve been dreaming and saving for since I was a young adult. Casey made me feel comfortable and not pressured whatsoever. He took extra time to ensure I knew all features I desired and what this vehicle presented. He even was kind enough to allow me to bring my family in to check out the vehicle as well before I went through with the purchase. After lots of laughs, a little bit of stress, but many smiles I can proudly say I’m part of the Germain Lexus family! I also get free car washes and oil changes since I bought this Lexus from Germain. Go check them out for your next luxury motor vehicle purchase! I couldn’t be happier.

MICHAEL MACDONALD

★★★★★

Edited 2 weeks ago

Scott Fielding from Germain Lexus is my service advisor. I just bought my certified used Lexus SUV from this dealer a few months back and this was my first regular service visit. Scott handled everything promptly and professionally from intake to departure. I had a minor body trim issue that he handled, ordering parts and getting the work done. This meant a loaner car for a day and a half, which he quickly arranged. He kept me updated via email and text on the progress of work, the results of the work, and projected costs. Best dealer interaction I've ever had.

Cory Shanahan

★★★★★

Edited 4 months ago

Germain Lexus and Scott Joiner are absolutely amazing every time! If you’re looking for a Lexus or even a pre-owned vehicle COME HERE!! I live in LaBelle and travel here for service and to purchase my vehicle! Between Scott Joiner and the crew at Germain Lexus you will not have a better buying or service experience ever in your life PERIOD!! I can’t thank them enough for everything they do and have done! Please do yourself a favor and bring your business here you will not regret it for a second and that’s a promise!

Trish Vigna

★★★★★

2 weeks ago

I had an outstanding Customer Service experience with Danny Resinik while having my vehicle serviced at Germaine Lexus of Naples. From the moment I arrived Danny was friendly, professional and attentive and genuinely committed to making sure everything was handled perfectly. Danny has been my customer service representative for over 10 years, and he is the reason I always return to Germaine Lexus, customer service like this makes all the difference and Danny is a true asset to the team. He truly went above and beyond to ensure my vehicle was taken care of, and that I felt confident in the service being performed. I highly recommend requesting him if you want a smooth, professional and genuinely pleasant experience.

MARK RUSSELL

★★★★★

3 weeks ago

I recently had a fantastic experience purchasing a car for my mother-in-law at Germain Lexus of Naples, FL. Our sales advisor, Mark Lee, was outstanding - extremely knowledgeable about every vehicle we were interested in and very respectful of our limited time. He made the entire process smooth and stress-free. The trade-in process was seamless as well. Germain gave us a very strong offer on our vehicle, which also provided helpful tax savings. A special shout-out to Letty for working closely with me to make the trade-in deal happen. All around, an exceptional team at Germain Lexus. I highly recommend them to anyone in the market for a new or used vehicle!

Ant Cor (Firevike)

★★★★★

5 months ago

This was our first time purchasing a Lexus. Our overall experience with Germaine Lexus was outstanding. Dealing with our sales associate Isaac Herzberg and his team was an absolute pleasure. They got us the exact model with every option we wanted. Everyone from Germaine Lexus from the Sales team, Finance Team and Service Department were friendly and courteous and would definitely recommend them to our family and friends. We love our first Lexus , a NX350 h

Thomas Sturtevant

★★★★★

a month ago

I bought a TX350 from Germain in late 2024. I liked it so much, I bought another TX350 in 2025. Every time I need service, I'm reminded of how excellent Germain is. Dan Rusinik, my service professional, has been nothing but outstanding. He's attentive, informative and professional. I feel lucky to have him on my team. As an aside, I love the Germain benefit of free car washes. My cars are cleaner than they've ever been!!

John R. Salkowski

★★★★★

a month ago

The service department especially Jackson truly goes above and beyond for my wife and me. We both drive Lexus vehicles, and every experience has been exceptional. The level of professionalism, attention to detail, and genuine care we receive makes us feel valued every time we visit. It’s rare to find this level of consistent service, and we truly appreciate how well we’re treated. Highly recommend!

Kevin Byrne

★★★★★

3 weeks ago

My wife and I bought a 2021 RX 350 from Matt Christen and were very pleased with our overall experience. Matt was extremely accommodating. He took us for a test drive of the vehicle and answered all of our questions. He and Anna Sanchez spent a great amount of time helping us transfer the title/registration back to Illinois. I would definitely recommend him to anyone who is thinking about buying a new car. Germain Lexus of Naples was great. The price which Matt negotiated with us was fair. Moreover, we both felt that we were treated like royalty by both Matt and Anna during our car buying experience.

Mariela Realtor

★★★★★

5 months ago

I had an amazing experience purchasing my Lexus today! From start to finish, the service was absolutely excellent. A special thank you to Krystle for her outstanding attention and care throughout the process. The car is beautiful, and the entire experience was beyond my expectations. I would recommend this dealership a thousand times over and wouldn’t hesitate to come back again. Thank you so much!

Maria Ringo

★★★★★

a month ago

This was our first Lexus purchase and we could not be happier with the whole experience we had with our salesman Adam at Germain Lexus. We are only interested in plug-in hybrids, and Adam not only found us exactly what we needed, but in the trim I preferred. He was patient with our questions, and has a great sense of humour. Plus he loves his dogs, like we do, so he is a first rate human. When we took our car in for service for an add-on we purchased, we appreciated the whole process that our Service manager Lee provided…from being able to drive right up to the service bay, leave the keys with a valet, and wait in comfort inside with excellent snacks! Lee was super patient with more of our questions (we’re old people!). We are so happy we went with Lexus. We appreciate the lengths both Adam and Lee took to make us feel comfortable with our purchase.

Mariya Ulloa

★★★★★

a month ago

Danniela Alves at Lexus of Naples is absolutely amazing! She is always so helpful, sweet, and patient every single time I come in for service. As my advisor, she makes the entire process smooth and stress free. She takes the time to explain everything clearly and truly goes above and beyond to make sure I’m taken care of. I genuinely appreciate her professionalism and kindness, she’s the reason I always feel confident bringing my car in. Highly recommend asking for Danniela!

jeff davis

★★★★★

2 months ago

My brother had leased a 2023 ES300H from Germain Lexus of Naples, and unfortunately became seriously ill, and no longer required the vehicle. Ernie Marrero, a sales manager, assisted me with the lease and return, in the most professional and compassionate manner during a very stressful time for my family. He and Germain Lexus went above and beyond the call of duty, not to mention beyond my expectations in order to solve my issue. I would definitely recommend Germain Lexus, and of course I’m delighted to continue my relationship and deal with them in the future. Thank you, Germain Lexus for your kind, compassionate customer service. You have my utmost respect and appreciation. Please feel free to use me as a customer reference. Best regards, Jeffrey Davis

Theresa Pearse

★★★★★

a month ago

Mark Lee was a pleasure to work with when I purchased my RX 350. Although I had to wait for my car to arrive at the dealership, Mark made certain that I was informed of the status. When it came time to finalize the deal, he made the process very simple. I would highly recommend him to new clients. Thank you Mark!

Mario Padilla

★★★★★

3 months ago

I just had an amazing experience at Germain Lexus thanks to my service adviser, Adria Levy. From the moment I pulled in, she was friendly, attentive, and truly on top of everything. She kept me updated the whole time, explained everything clearly, and made the entire process smooth and stress-free. It’s rare these days to find someone who genuinely cares about customer service, but Adria absolutely does. She went above and beyond for me, and I really appreciate her professionalism, patience, and the way she treats customers like family. If you’re heading to Germain Lexus for service, ask for Adria — you’ll be in great hands!