Gold Star Collision Center

Krissy Torrey

★★☆☆☆

3 years ago

My car was in the shop because of an accident. I understand it takes a while to get parts. The worst of it is when I called to see how it was coming along they told me they didn't have my car and asked are you sure you didn't bring it some where else like Girard. They did call back because they found it. A while later I called and they said it's in the painting process so you should be able to get it Wednesday ok. Well Wednesday came and went. Then Friday came they called and said it had to go to the shop to get recalibrated I could pick it up before closing . Well closer to closing they called and said I couldn't because the garage lost power. So Monday comes and they call and said it's ready well when I told the lady I couldn't pick it till Wednesday because of my work schedule I received and attitude. So when I pick it up somebody left their cane and cell phone in the car I questioned the guy he said oh I thought it belonged to you I said not with a full battery. And the cane had a pamphlet from a church. I asked the guy why somebody has been driving my car and he said nobody has. There is almost an extra 150 miles put on my car. And they say nobody has driven it. The repairs they did came out good. But there is questionable behavior

Jarrod Ackles

★★★★★

6 years ago

Russ is a stand up guy with a great crew and office manager. They do their best to keep the cost down and made sure my family had a vehicle to drive while they worked on mine. No other place for me, shouldn't be for you either

Jerome J

★★☆☆☆

6 years ago

If I could give them 2.5 stars I would and could not round up. My review is a result of two experiences. My first was PERFECT -5 stars! That shop was amazing my first time through. The guy that handled my case the second time was not so impressive. The second time I looked into getting work done I didn't have a copy of the appraisal from my insurance but I did have my claim number. I was waiting for the claims rep to send a copy of the appraisal to me. The individual at the shop, Jeremy, (goes by Jay?) assured me he would get in touch with the insurance company to get the appraisal and order the parts to get the car in the shop. We both knew that he would need to inspect the damage beyond what the appraisal was for, but like last time I got work done through them, the first step was getting the appraisal to order the parts to get the process started. That was on Monday. I called around 4 pm on Wednesday to see if things were making progress. They were not. Jeremy called the insurance company the day before (Tuesday) but was on hold, and hung up. He didn't try back. He didn't call me to to notify me he had a hard time getting in touch with the insurance company. He just stopped doing anything with it. With that, I got the direct line and email address to the claims rep the same night (Wednesday) and sent that to Jeremy. I also requested the appraisal from my claims rep again, but this time gave Jeremys contact info too. On Thursday morning (8:15 am), the claims rep sent the appraisal to Jeremy. I called him around 11:30 that morning to ensure he got it. He confirmed he did and would get things started. At that point, did he order the parts? No. In his mind (11:30 am Thursday morning), he wanted to continue trying to get in touch with the claims rep to try to talk her into letting me drop the car off before the parts came in... but not right away, or even on the same day, when he had a chance... I called back on Friday, after lunch. He still didn't have a chance. And he didn't order the parts yet either. Now we're going into the weekend and the parts are not ordered yet. More than a day after he had everything he needed to get started, I wasn't any closer to getting my car INTO the shop -because he wanted to resist the process necessary. With that, I decided they weren't who I thought they were and opted to find another option. I just got a bad vibe from Jeremy (his name is Jeremy, but he goes by Jay). He didn't come off as very authentic. A real salesman vibe. I didn't think I could trust him.

Devin Brown

★★★★★

8 years ago

I went against a friend's judgement and went to this collision center anyway. Let me start off by saying the staff here was extremely professional and helpful every step of the way. The email progress was a step above the rest. Upon receiving my vehicle I was absolutely speechless at how well it turned out. Once I started driving it felt as though the car was brand spanking new, clean interior, clean exterior and drove silky smooth. I will recommend these professionals to anyone without a doubt. Amazing service all around, will absolutely be using them for any future repairs!

Monica G

★★★★★

6 years ago

My car came back looking brand new! Jay, Keith, and Russell are extremely professional, hardworking, and personable. They did what they could to help me out with costs, and made sure I walked out with a smile. I can say without hesitation that if I do get into another accident, I would make the hour and a half tow or drive just to know that I am in good hands. Will not be going anywhere else with my business!

Tonya Chenevey

★☆☆☆☆

3 years ago

We had to bring our Jeep back 3 times to have them fix their terrible work. They couldn't get it right for anything. They fix one thing and would screw up another. There is NO quality control whatsoever. No attention to detail. The receptionist is rude, and lies. The manager clearly didn't care. It should not have taken 3 times to fix some body work. It has been a nightmare. Don't even go to this place if it's the last place in town.

Peter Bartinik, Jr.

★★★★★

8 years ago

I would like to report a 5 star experience with Gold Star Collision Center in Groton, CT. I had fast, excellent service, and they were very honest and fair. Here is my story. My car was lightly banged in a parking lot. The paint was scratched, and there was a tiny bit of metal showing. I brought the car in and met with the manager Russel S., who greeted me and immediately took a look at the car. He noticed a small dent in the metal that I did not notice, and pointed out some options to fix it including a full repair that would have been a large project. But he also pointed out an easy repair to save me a lot of money. Then he took out some material from the garage, and started to buff the car to remove some of the paint scuff marks, and then he even added some touch up paint and it looked great. This was all done on the spot. I would highly recommend this business for your auto body needs due to their honest approach to business, excelled service, and high quality work.

Bryan R

★★★★★

8 years ago

Gold Star... Where do I begin. This may be my first time taking my car to a body shop, but I can recognize excellence when I see it. Being USAA approved, my first day there was quite literally in and out. Within about 20 minutes they took my keys and had me picked up by Enterprise. The staff is fantastic: Friendly and knowledgeable. The whole experience was very professional, and I would just like to say, if you are looking for a good and honest body shop, look no farther. There is a reason they are rated 5 stars.

Edmond Weirick

★★★★★

8 years ago

Bottom line, Gold Star Collision has great customer service, fair prices, and quality work. I dropped my truck off to have the side mirror replaced. They gave me a quick estimate for the cost of repairs including a break-down of each charge. Later in the week, when I dropped my truck off to be repaired, not only did they finish the repair within the timeframe that they quoted... they also cleaned my truck inside and out. It looked great! I'm very satisfied with the customer service. Would I visit Gold Star Collision again, if necessary for repairs? Absolutely!

Sunny Martin

★★★★★

a year ago

I absolutely love love love it here!!! They went above and beyond with fixing my damaged car and I’m sooo happy. Feels like a brand new car thank you so so so much!!! Everyone is so friendly and guy especially Will take come back if ever need

Joselyn Esparza

★★★★★

7 years ago

My husband and I were moving to another state and Russel was able to get the repair for my car done as fast as possible. The repair was excellent. He understood our situation and went above and beyond to help us. This is the best service we have experienced, the staff are all so friendly, helpful and professional. I would definitely recommend to anyone!

Jeff Caudill

★☆☆☆☆

Edited a year ago

Screw this place. I got referred to this place by insurance company. No one answers the phone. So I drove over and walked in. Two employees were just doing administration no customers. Finally one of them looked up and asked “what do you want?” I explained I had been referred from my insurance and they said they are busy and needed to come back. I came back a week later and the guy came outside and accused me of insurance fraud because some of the damage looked “suspicious”. Jerk, a tree fell on my car. Then after 2 weeks and issuing a quote they reneged and said they wouldn’t work on my vehicle. What a joke waste of time these people. Don’t go!

David MacLelland

★★★★★

Edited a year ago

We had to wait 6 weeks for them to start the repair and 2 weeks for them to complete the repair, but the finished product is better than the original.

Hong My Nguyen

★☆☆☆☆

10 months ago

Referred by my car insurance. There was lack of communication and absence of kindness, despite me reaching out several times and even left voice messages. The manager was so rude when I asked questions about the payment, making his assumption of me not want to pay and treat me extremely impolite.

Russ Valliere

★★★★★

a year ago

My 79 F-150 went in for scratched on front fenders, hood & grill. They matched the color and aligned everything perfectly! Great paint job! Thanks folks, you obviously take great pride in your work.

Andrew Ely

★★★★★

7 months ago

After an automatic gate decided it should close on top of my truck at a RI state campground insurance referred me to Gold Star Collision. They did an incredible job repairing the damage. Thank you!

Mari Willey

★★★★★

7 months ago

A deer decided to collide with my husband's truck. Unfortunately the deer didn't make it and the right front side of Mt husband's truck didn't look to good. Our insurance recommend Gold Star Collision. They did a fantastic job! Can't even tell where the damage was.