Goodyear Auto Service

Christen Julien

★★★★★

2 years ago

I had a great experience with the management and the staff here. This is definitely a place I will go back to. I recommend the warranty on the tires. It's great for someone who purchases tires that are more than $200 each because the warranty on 4 tires costs less than 1 tire. Definitely check out the store on Westnedge for great service and knowledge.

Julio C. Cervantes Jr.

★★★★★

7 years ago

This is a great place to take your vehicle, they do a great job and quiet fast; Jim is a great mechanic and person. Great job guys. 💪😀👍

Tony Z

★★★★★

2 years ago

Best experience ever had at an auto service facility. From the minute I walked in I was treated like a long time preferred customer! Had a small bulge on the sidewall of one of the tires on our travel trailer. It met the criteria for Goodyear warranty (fairly new tires). As soon as I walked in John (service manager) inspected it and started working on it. He along with Matt (store manager) verified the issue and within minutes had a replacement tire mounted and ready to go. They honored the warranty, prorated the cost and charged me accordingly.

Jason K (Wonder kid)

★★★★★

a year ago

Thank you guys for the great service, coming from another tire shop (Firestone)the treat me like garbage my expectations were already low, When I called them was night and day, John answer the phone and so easy to explain the issue and said don’t worry just come in will take care of it for you! In less the 1 hour , and was great just like that Thank you again to the lady how help us out at the counter I didn’t get her name, keep up the good

Cassie Geresy

★☆☆☆☆

2 years ago

Due to increasing costs of a simple oil change, I found this shop who seemed to have very fair prices. Lesson learned....you get what you pay for. Shortly after an oil change I noticed oil spots in my driveway directly under where my oil filter is. Took a good look under and there was oil covering the filter housing. Took it back to this shop. They put it in the air and then called me into the shop to show me "it is dry, no signs of oil anywhere". I'm 100% sure they wiped it down with brake cleaner before showing it to me as it was spotless. They did another oil change for me and same thing happened again. Went elsewhere for a final oil change and hasn't leaked oil since. Beware of this place!!!

Jeremiah House

★★★★★

a year ago

I recently had an exceptional experience at Goodyear Auto Service, and I couldnt be more pleased with the level of service I received. The pricing was transparent with no hidden fees, and they even provided helpful maintenance tips to keep my car running smoothly.

RIB W.

★★★★★

7 years ago

Good customer service. I always bring my vehicle here for the oil and other services.

rachuri sumana

★☆☆☆☆

11 months ago

Had a worst experience with tire change. They replaced my tire with soft tire, no one has a clarity on how long the tire lasts. I asked if they can repurchase the tire they sold and they straightly denied. Not a recommended service, they are just there to make some good money.

Michelle Myers

★★★★★

11 months ago

Ivy Villanueva was amazingly helpful. We were looking for specific tires and she was very informative. Service was quick and efficient we will continue to do business with this store due to our experience. Marti and Michelle

Will

★★★★★

a year ago

Kurt was super knowledgeable and very helpful. He went above and beyond for me, he didn't just do my alignment, he also helped me understand other issues with my car. Really great service. Could not be happier. Give that man a raise!

Jim June

★☆☆☆☆

2 years ago

Complete scammers! My teenage son took his car in with an air leak in one of the tires. They told him there was a nail in the sidewall and that he needed a new tire. Further, because it's an AWD they suggested it should be at least 2 tires and it really should be 4. They gave him a price for 2 and 4 tires. He came home and shared his story with his mom and I. As a teaching moment we took the tire off together and found the nail using soapy water. As a double check we submerged the tire in a small pool to make sure there were no other leaks. THE LEAK WASNT IN THE SIDEWALL! It was near the center of the tire. We repaired it ourselves. You can see the excess glue in the picture that the nail was near the center of the tire. I called the manager and she was the most unfriendly, downright mean person I've talked to in a long time. Do not go here unless you want to get scammed!

Jaymoe

★★★★★

6 years ago

I can definitely recommend Goodyear to repair a leaky tire FOR FREE! I was under the wrong impression that they only dealt in tires - but they are a full auto service center and my next visit I’ll have them fix my AC, replace my starter, and service the breaks.

E

★★★☆☆

9 months ago

I purchased a set of Cooper tires here that from the start were absolutely terrifying. No grip on the road- very slippy compared to the sets I had before and after. I finally decided to replace them early for my safety and learned that they had prematurely worn out anyway. The staff was fantastic about advocating for and helping me with a warranty claim, but the amount toward a new set that the warranty provided for was a very paltry amount. I decided to forego it, rather than sink more money into tires from this brand, when I might not be comfortable with the ride and will not get an equitable amount back if they are in fact faulty. I will not buy Goodyear tires again.

Z

★☆☆☆☆

2 years ago

Update 10/18/23 STAY AWAY FROM THIS COMPANY! Companies that behave this way are the epitome of everything wrong with businesses. Do not be deceived by their "helpful" response. After calling the number it was nothing more than the same game. The representative said there was nothing they would do because it was the Property Damage Claims department's responsibility and they would have them contact me. They contacted me and just said it was denied and would not do anything. So I am still in the same absurd place. I guess it just comes down to legal recourse, which is absolutely ridiculous. 10/18/23 On August 4th I had my tires rotated. They managed to cause $4,727 of damage to my vehicle in the process by damaging the wheels with their equipment. After submitting a complaint the manager refused to fix the damage and replace the wheels (which he said he could do if he accepted responsibility) and said he would file a claim with the Property Damage Claims department instead. After two and a half months of waiting, calling, submitting documents, and more waiting they are denying responsibility and not paying for the damages based on their "internal investigation". This is complete nonsense and needs to be rectified immediately. I submitted complaints with the Attorney General and BBB.

Angie&Wayne Brown

★★★★★

7 months ago

Calvin was great and provided great customer service over the phone. He won our business! Highly recommend Goodyear for your tire needs! Everyone very helpful!

David Shidler

★★★★★

a month ago

Awesome service. Very friendly and made availability for my specific situation. I recommend 💯 % ....fair price matching and went above and beyond any expectations I had .

Dave LaBonte

★★☆☆☆

2 months ago

NO INTEGRITY. Do not be fooled. There is a culture here of overcharging and trying to sell parts that are not needed. I do almost all my own repair work on my personal vehicles and have for years. However, my employer would rather I have the work done for a variety of reasons. I could hear the wear bar rubbing on the rotor, which is the warning to get the pads changed. Pretty common knowledge. I received an estimate for the front brakes at $623 with brake pads that I could buy at any parts store for less than $30. I was told I needed pads, rotors, and a flush on my brake fluid??? All I needed was front brake pads. That's the POINT of having a wear bar on brake pads. It about made me sick. When I told them there is no way I needed anything other than pads, he told me with the labor and the magical "discount" I knew nothing about it is a better deal to get it all done. I ask the obvious question.. "You are telling me that it's a better deal to replace a bunch of parts I don't need, when all I need is pads?" He got defensive telling me I only have a little pad left and need them changed. No shit. Pads. He said "Well, I guess we can throw some pads on there" with extreme sarcasm. I told him absolutely not and left with the overpriced oil change. This business, unfortunately, is not unique. This business lacks integrity and takes advantage of customers who do not know anything about their vehicle. The tech's drive to upsell might get them more money at first, but it most likely has cost them thousands in future business. I knew it was too easy to get a same day appointment at pretty much any time I wanted. Easy to make same day appointment online. I was in and out pretty quick for the oil change. That was why they got 2 stars and not lower. Do not recommend.