Goodyear Auto Service

charon bryson

★☆☆☆☆

11 months ago

I got a free pothole check email and try to come into this place and redeem it. I had an appointment at 7 o’clock. I came in at 7 o’clock. This guy told me that they weren’t gonna be in here till 8 o’clock. I called at 7:15 asking if I’ll be there at 8 o’clock how long will it take me? He say 45 minutes I get in here And he’s trying to upsell me a front end check for $60. I told him Then when I told him I didn’t want it he tried to tell me it’s three hours because somebody’s in here. I just left a half hour ago. This place is a rip off. They are a scam. I’m gonna report them to the BBB.

Roland Bryant

★★★★★

5 months ago

The crew at this goodyear shop all went on and above their dutys to provide me the nessary service at a time I was experiencing an emergency. Thank you Aaron and the rest of the crew.

Refaat Bakeel

★☆☆☆☆

2 years ago

If you’re an Uber driver or Lyft driver don’t come here for inspection. They told me my four tires need to be changed so I did go to someone else to change the four tires because their price was too high for me this was on Saturday and after one day on Monday I came back for another inspection, they said outer and inner tie rod need to be changed as well !! Why didn’t you tell me this before so I don’t come back for another inspection unless everything is Okay as you previously mentioned at the inspection paperwork ? He said he can’t predict the future for whatsoever! He can only predict that I am coming back again and again and again… But I am not !

Reginald Lockhart

★★★★★

5 months ago

It's the place for car repairs. Honest will not over sale you. If they tell you need it believe them. The only service station I use.

Naturally Beautiful

★☆☆☆☆

4 months ago

I had my tire plugged on Saturday because of a slow leak due to what they said was a nail in my tire. On Sunday the same tire goes flat again. When I return they claim that it’s a different nail and I’d have to pay again. There’s no construction between there and my home that would put a nail in an SUV’s tire. I’ll never go there again.

Marty

★☆☆☆☆

5 months ago

One of the managers that goes by the name of Aaron is very disrespectful. I was getting my car fixed and I told him I can’t come back to pick it up until the next day and he said “No, you black folks don’t like paying for service after we fix it”. He then called me black and ugly because I told him that I don’t want their service anymore. He is such a nasty man and I have witnessed him multiple times being disrespectful to me and other customers. He also disrespects the mechanics. I will no longer shop with Goodyear any more and I will tell others to not go to Goodyear. I will be making ANOTHER report to Human Resources about him again.

Detroit Mellins

★☆☆☆☆

5 months ago

If I could give zero stars I would. Aaron at the front counter was very rude and disrespectful towards my elderly mother when he called her a dumb ass because she didn’t understand what was wrong with her car then he proceeded to tell my mom that she needs to get a grip of life because my mom didn’t agree with the price of an oil change which was $155 . So we just got something else repaired instead. Afterwards, he slapped a receipt in front of her and told us to “enjoy the raggedy car”. This man always seems to be mean and angry every time I bring my mom here. I think he’s upset because he is over weight. I will not be returning after this. I spoke to a manager over him the last time we came because he yelled at me and told me to hurry up and figure out what I’m going to do. He also threw a paper at another customer and told him to find a wheel lock key or he won’t be getting his car repaired.

Michael Alan Kearns

★★★★★

2 months ago

Been using them for several years, both for flat repairs and new tires. Always great service. Jacqueline was super helpful and exceptionally friendly.

Paul Hayes

★★★★★

6 months ago

Got some new wrangler tires. Had a great experience great service great techs. Alex and Lanze got situated and all set up. Justin and Ken thoroughly inspected my truck and got me taken care. Rides great. Couldn't be more happy.

Jasmine Wafer

★★★★★

5 months ago

If nobody else will tell you I will recently visited this location for services. The manager Lance and Alex are amazing very professional, knowledgeable and actually listens instead of just trying to take your money. If you want your vehicle done right try them out you won’t be disappointed I know I wasn’t. You will keep returning. I appreciate them more than you know.

Ari

★☆☆☆☆

5 months ago

The big manager is awesome. I believe his name is Larry or Lance. But the other big white manager Aaron was being ugly and mean. I just simply came in to get a tire rotation and flat repair along with an oil change. As I was trying to concentrate to think about what other repairs I needed to get done to inform him about, he got angry with me out of nowhere and told me to leave and come back when I figure it out while banging his hands on the counter and I don’t know why he was being aggressive with me. So when I said “excuse me” , he says “oh I didn’t stutter sir” Like why would you call me a sir and you know I’m a grown woman. So I told him to don’t do anything to my car but the flat repair as I didn’t want his service anymore and he told me to just take my car and get out of here . So he threw me my keys back and I left without getting any work done to my car. I need to find out his boss information and make a complaint against him. Aaron such a nasty miserable lazy man. He sat in the service area with the mechanics instead of staying in the lobby to greet more customers as they were coming in. The customers just stood there for a long time without Aaron knowing they were there He doesn’t want to work and was hiding so that he doesn’t have to assist us customers. Very disappointed in Goodyear. I will be finding a different shop to service my vehicle in the future.

S S

★★★★★

a month ago

Assistant Store Manager Lantz has exceptional interpersonal skills. Completed my service with my tire in a timely manner. I will definitely refer people to this Goodyear Tire.

Yanachka

★★★★★

2 months ago

Excellent service! Everyone was prompt, respectful, and welcoming. I truly felt taken care of and couldn’t be happier with the results. Alex went out of his way to make sure I was happy before leaving. I’ll definitely be back.

Abel Weiss

★★★★★

2 months ago

I got a flat after taking my mom to Henry Ford hospital and I live an hour and 40 minutes away. Alex got me in quick, gave me a great price on tires and got us on our way. It was a really good experience and I would go back.

Mary Edmonds

★★★★★

2 months ago

I had a great experience at Goodyear. Alex was really helpful! When I was in a month ago, he suggested a set of tires that are designed to handle water and snow on the road. Now that the Michigan winter has hit, I’m very glad that I ended up going with those!! My small SUV hasn’t slipped once in the various “snowmageddons” that we’ve had lately. Thank you for the great service!

Kevin Neuman

★★★★★

2 months ago

Always a 5 star experience here! Excellent customer service, fair prices, and the most convenient location around. I love that they stay in touch throughout the process and let me know exactly when my car is ready. This is my go-to spot for oil changes.

Breya Imonie’

★★★★★

a month ago

They are amazing. I went to get 4 Brandnew tires and they did an amazing job. All my lug nuts was stripped they said & lance ordered , and replaced them for me all within 45 mins.. great communication and Alex is beyond amazing with his customer service I will return !