Grease Monkey

Josh Sloop

★★★★★

3 months ago

Katie did an amazing job. She was very thorough and diligent in her duties. I will return just because of her amazing customer service!

Cindy Smith

★★★★★

a month ago

The guys were nice and all but I think $53 for a low beam headlight is very high! I was shocked to say the least.

Sammie Drinkwine

★★★★★

5 months ago

Exceptional people and service! I appreciate them for their knowledge and help. They went above and beyond with an issue that came up after I left. It had absolutely nothing to do with their work, but they told me what part I needed and put it in for me after I bought the part. And it was all within the same hour or close to it. Many thanks to them.

Kyle

★★★☆☆

5 months ago

I am leaving a 3-star review because I've had for the most part good experiences here. However my most recent was a train wreck... I don't even really blame the two guys that were working, they seemed understaffed and under trained for a busy Friday afternoon, as there was only two of them. I was there for an oil change, my company uses fleetio, which is a fairly common app used for fleet vehicles. I've used it here before with no issues, but these guys seem like they had no training whatsoever in dealing with that. I feel that there's enough companies that use things of this nature that there should be at least one person working that knows how to handle it. I was there for about an hour and 20 minutes, but I will add the first 30 was waiting in line.

michael anderson

★★★★★

2 months ago

First time here. They seemed very thorough. And very polite. I just needed an oil change and I thought I would try them.

Michelle Allen

★★★★★

2 months ago

Amazing service. Our technician was awesome. She told us everything as she went, suggested what could be done and would need to be done but wasnt pushy. We love gas monkey. 🐒 🙈 🙊 🐵 🙉 🐒

Josh Storlie

★☆☆☆☆

4 months ago

Worst oil change I’ve ever had. They didn’t grease the chassis because they don’t have a grease gun. Then they didn’t even know it was a diesel engine at first and almost put the wrong oil in. Also they didn’t check cabin air filter or air filter and said they weren’t sure if they put the fuel filter on correct They didn’t even offer a fuel filter with the oil change originally; I had to recommend it. Worst experience for an oil change ever. They are very unorganized and without all the equipment todo the work completely. Now I have to bring my vehicle in to another service station to look over the work I just paid for just to ensure it was done properly. Would be best to use another shop until they get the equipment and education to do the work.

Jimmie Bender

★★★★★

3 months ago

Needed front passenger side light bulb replaced on a 2001 Buick Park Avenue Avenue. I was very pleased with the quick service and more surprised that they had the required bulb on that old of a vehicle. The employee's were very pleasant and knowledgeable.

Clark Thomasson

★★★★★

5 months ago

Stopped for an oil change today. The service at Grease Monkey is great. Fast and efficient. The guy at the front end was friendly and chats with the customer so that the 15 minutes i Spend there doesnt seem that all. Definately going back there.

C. Sylte

★☆☆☆☆

a month ago

We had our oil changed here, and they failed to properly reattach the underside guard. We discovered the issue on the highway when we suddenly heard a loud blast of noise. We had to drive slowly across town to get back to the shop, where we were then made to wait before they addressed the problem. As a result, we missed a dinner reservation with our family. There didn’t seem to be any urgency or concern about making the situation right. We will not be returning.

Amy Olson

★★★★★

5 months ago

Excellent customer service! The team was efficient, knowledgeable, and took the time to explain each step of the process. I appreciated being able to stay in my vehicle while they talked me through everything. I’ll definitely be returning for future service.

Kasey Krippner

★★★★★

3 months ago

The rice lake location has a good crew. Friendly and competent. Have had some bad luck with in experienced folks working at express lube places, but this crew has you in and out fast and I have had no over tightened drain plugs, loose oil filters, etc.

Paula Stytz

★★★★★

Edited a month ago

The employees are wonderful and very knowledgable! My vehicle requires 0W-30 oil and a non common filter and they have both!!!! The service is outstanding it’s great to chat with employees who really like their job and have positive attitudes!

Tom Stehr

★★★★★

2 months ago

Great experience! Very friendly, and professional, and you have the opportunity to add different services beyond a basic oil change. I never felt pressured. It was my first time at Grease Monkey and I highly recommend them!

Dirk McFly

★★★★★

3 months ago

Brought my Renegade in for an oil change, great customer service. I didn't realize my Jeep took 0w30. They didn't have it. Within 5mins they were able to get some. Grease Monkey is reasonably price with Top Notch Service. Great group of guys that work there. HIGHLY recommend them

Arron

★★★★★

2 months ago

Two kind and serious gentlemen preformed my service very smoothly and even gave me a discount for being a first customer. They also do other a inspections on your vehicle and let u know of any problems they can notice. Price was fair and the work was honest. Will is an exceptional mechanic. Give that guy a promotion and raise. Ta ta.

Olivia Solberg

★★☆☆☆

3 weeks ago

The wait line was about an hour long. Only had one stall open for most of that time. Seemed understaffed. The guy that was there did do a good job and was personable. Satisfied with the work; just not the experience and wait time. Generally, would recommend the other location on Highland; only went here because my coupons weren’t valid at both locations. In the long run, I don’t know that it was worth my time to save $20-$30.