Hayes Auto Repair

Keenan Rodgers

★★★★★

2 years ago

I have been a loyal customer of Hayes Auto Body for several years now, and I can confidently say that they are the epitome of excellence in their craft. Whenever I've needed their services, whether it's minor repairs or major bodywork, they consistently deliver top-notch quality, ensuring that my vehicle looks as good as new. What truly sets Hayes Auto Body apart is the person who runs the shop, Albert. His dedication to providing exceptional service is unparalleled. From the moment you step through the door, Albert goes above and beyond to ensure that your experience is nothing short of outstanding. His attention to detail and commitment to customer satisfaction are truly commendable. Communication is key in any business, and Hayes Auto Body excels in this aspect. Albert ensures that every step of the process is transparent and well-communicated, leaving no room for uncertainty or confusion. Whether it's providing updates on the progress of repairs or addressing any concerns I may have, Albert is always prompt, professional, and courteous. No job is too big or too small for Hayes Auto Body. Whether it's repairing accident damage, fixing curbed wheels, or removing door dings, they tackle each task with the same level of expertise and precision. And regardless of the complexity of the job, Albert and his team treat every customer with the utmost respect and make them feel like a priority. In addition to their exceptional craftsmanship and excellent customer service, Hayes Auto Body also offers fair and competitive pricing. They understand the importance of value for money, and I have always found their rates to be reasonable and transparent. Overall, my experiences with Hayes Auto Body have consistently been positive, thanks in large part to the exceptional leadership of Albert. I cannot recommend them highly enough. If you're looking for a body shop that prioritizes quality, customer satisfaction, and integrity, look no further than Hayes Auto Body. Thank you, Albert, and the entire team, for your outstanding work!

Drew C

★★★★★

2 months ago

Unbelievable work. Unmatched communication and honesty where they looked out for my best interest—the honesty felt so real that it felt eerie! This will be my go-to spot for all car repairs from here on. 10 stars~!

Maryam Nassajian

★★★★★

3 years ago

I usually don’t write reviews but this is the least I can do to thank Hays Auto-repair for their wonderful service. I went to Joe anxiously after an accident to get a quote, with a genuine smile he assured me that the car will be fixed seamlessly. He not only fixed the damage for the accident but also fixed all little body works, inspected the car, and changed the oil for no additional cost. During the repair, I was on a trip and he even kindly dropped off the car for me. The car is looking great as if there never was any accident.

Therese Perales

★★★★★

6 months ago

These guys are great. Extremely communicative, took care of all of my GEICO questions, and did a great job on TWO of my cars!! Hopefully I don’t need to come back, but if I do get in an accident I know where I’m going. Can’t recommend more!

michelle thompson

★★★★★

3 years ago

2nd amazing experience at Hayes! We had previously had a fantastic experience with Joseph at Hayes so we came back to him recently when the hinge on the tailgate of our BMW broke. Not only did he and his team do a great job with the repairs, he also advised us on how to work with the insurance company to make sure the claim wouldn’t impact our premium. On top of that, when we picked up the car he gave us a generous discount when he noticed we were expecting a baby. We hope we won’t need much more auto body work, but if we do we will be coming back to Joseph at Hayes auto.

Tatsiana Krutsialevich

★★★★★

10 months ago

Hayes Auto did a great job on my Lexus. Painted and reattached/fix a bumper. Very efficient;straight forward and fair pricing. Joseph communicated all updates on the repairs clearly and timely. I highly recommend this shop.

Clark

★★★★★

a year ago

I found Hayes through my insurance and couldn't recommend them more highly. Their customer service is outstanding—communicative, efficient, and genuinely kind. While my car was in for repairs, I asked them to handle a few unrelated issues, and they took care of everything promptly without any hassle. Their pricing is fair, and I never felt overcharged. They stand by their work, going above and beyond—even vacuuming out the dog hair in my car. They've also advocated for me with my insurance, which was truly appreciated. A special shoutout to Joseph for making the entire process seamless and stress-free.

Shannon C

★★★★★

11 months ago

Recently got a bumper replaced at Hayes Auto after someone rear ended me and I couldn’t recommend Joseph and his team highly enough! They were effective communicators and upfront with pricing (which was good to begin with). They handled a wheel rotation as well. When I picked up the car it looked like it had just been through the car wash (interior too), which was such a nice touch. Highly recommend going here for your car needs! The car looks brand new!

Alex Simmons

★★★★★

10 months ago

Recently got my catalytic converter replaced here. The customer service was amazing. They worked with my insurance quickly and got the repair done within a day. Fast, efficient, and very responsive. I’ll definitely come back if I ever need a repair (hopefully no more catalytic converter thefts).

Linda Gomez

★★★★★

a year ago

We had an excellent experience at this amazing body repair shop after my car got hit and my GEICO insurance sent me here- just lovely guys with excellent customer service - my car looks brand new. Quoted us a price and when we went to pick up they ended up having less thank the quote - that’s always nice! Super flexible pick up option. Just great all around. We’re ditching our car repair shop and coming here from now on. I totally get the 5 star reviews from others

Carol DeVincenzi

★★★★★

Edited 9 months ago

I needed a minor repair and the work was done quickly and well and the price was right. Some months later my car was damaged in a parking lot and I again had the repair done at Hayes Auto Repair. Joe is the best. He gave a fair estimate and the repair was completed to perfection.

Jack Stephen

★★★★★

3 years ago

Would strongly recommend! Gave us a very competitive quote and then the actual cost came in under the quote- how often does that happen? Car looks good as new!

Alex

★☆☆☆☆

7 months ago

Shortly after this shop “changed my oil”, the engine failed. I supplied the oil filter and after changing my oil 5,000 miles later, I noticed a different filter brand than what I supplied. The oil was so black and dirty and you could tell it wasn’t changed 5,000 miles ago. Just beware.

Ana Harris-Padley

★★★★★

a year ago

Albert and the team at Hayes were great! They repaired our Hyundai Ionic 5 following a fender bender/rear collision. He was good about keeping us up to date during the repair when it took longer than expected. Also great at communicating with GEICO and the rental car company. They let you leave the rental at the end because they have a good relationship with them. And then even cleaned the car at the end. Overall, recommend very highly for collision repair.

Rukshan Bhaisa

★★★★★

a year ago

I've been going to Hayes Auto for 7-8 years since I purchased my trusty 2011 Honda Accord. It's walking distance to my house which is why I chose them to start with. Nothing beats being able to walk to your mechanic. I've come in for tune-ups and oil changes but this week my trunk 'torsion spring' broke. I called the dealer (in SOMA somewhere) they were going to charge me more and surely give me more hassle and upsell. I called Joe at Hayes Auto to get quote, he ended up getting the parts that day from the dealer and I went in the next for my trunk fix plus a necessary oil change. I always feel like I'm getting a fair deal from Joe and team.

Mary Miyata

★★★★★

2 years ago

Working with Albert Lam, the owner, was such a positive experience. He is extremely organized, understands what I need, and is readily available for appointments. I was pleased to see his staff enjoying their work. He went above and beyond what I have experienced in the past. My car was perfect, interior and exterior, when I drove it back to my home. Thank you!

Katie Sunku Wood

★★★★★

3 years ago

Great service!!! 100% agree with all of the other good reviews here! I couldn't have been more impressed!!! They got my car finished quickly, they were super communicative (even when I was not due to work and travel) and they even touched up a scratch on my driver's side that wasn't related to my wreck! My car is back to new and Hayes Auto made the process super easy! Thank you, Joseph and team!