Where is Hayes Auto Repair located?

Hayes Auto Repair is located at Hayes Auto Repair, 50405 Hayes Rd, Shelby Township, MI 48315. You can find their exact location and get directions on the map provided above.

What is the overall rating for Hayes Auto Repair?

Hayes Auto Repair currently has an overall rating of 4.4 out of 5 stars, based on 161 reviews from the community.

What are the opening hours for Hayes Auto Repair?

The opening hours for Hayes Auto Repair are: Please contact the business at 15864883922 to confirm their current operating hours.

Best Car Repair in Shelby Township, MI, Sterling Heights: Hayes Auto Repair

Christine Washeleski

★☆☆☆☆

3 years ago

Yesterday was my first and last time to this business. My husband called at 12:00 and was told if we had my car there within 30 minutes I would get it back yesterday. We live a mile away so my car was there at 12:15. I told the man at the front desk it was my first time there and I needed tires rotated and to check my brakes. He told me it was a family owned business and he would take care good of me, no problem at all. Business closed at 7:00 so at 6:00 my husband called to see when my car would be ready and he was told my car wouldn’t be ready until today. When he asked why he was told because we didn’t bring it in until 3:00 which was a lie because my car was there at 12:15. We immediately went to pick up my car and I was hoping to speak to the man at the front desk again and find out why after having my car for over 6 hours they didn’t do anything (car was still where I parked it at 12:15) and how disappointed I was for my first time there. Instead of talking to someone in charge I spoke to a man who didn’t know who I was or where my car key was. I asked for someone else but he said he was alone. At the very least you could have called me at to let me know it wouldn’t be ready on the same day and given me an option. And you definitely could have talked to me when I picked up my car at 6:10. I’ll never go back again. Very disappointed indeed. UPDATED 7/12/22 @ 5:55pm The business responded and said "stuff happens". I've been in customer service for over 30 years and I agree "stuff happens", but I ALWAYS call my customer (especially a new customer) to discuss what happened. Plus I don't tell them they did something at 3:00pm when they did it at 12:15pm. If you would have called me maybe we could have worked something out. It was my day off and I was trying to get my car taken care of. Instead I wasted over 6 hours of time and my car still needs a tire rotation and to have my brakes checked. While I appreciate the offer of an oil change and tire rotation, I won't be coming back. Plus I needed a tire rotation and to check my brakes.

Kellie Roskey

★★★★★

2 years ago

Justin is amazing! So helpful and ho eat! We’ve taken many cars here and they always do a great job and never try to up you or make you feel uncomfortable. I highly recommend them!!!

Tom

★★★★★

a year ago

I went into Hayes Auto Repair for vehicle maintenance. Was greeted by the manager Justin and he assured me that I needed front end work as my front tires were worn out from inside. The team at Hayes Auto did the repair for a reasonable price and in efficient time, will look forward to returning to them for any future vehicle maintenance. Thanks

natasha wisnieski

★★★★★

a year ago

Justin was so helpful, accommodating and efficient in getting my car repaired! The price can't be beat and our family will definitely be coming here the next time we need service on our vehicles.

Eric Buddrius

★☆☆☆☆

2 years ago

Within five minutes of walking in, as I was explaining the issue, the man behind the counter (Justin?) asked, "why do you want to mess around with this. Trade it in - I have a car lot." I should have know right then... In telling me the estimate, Justin explained that they "inspect the whole car." He explained that the bearings, rotors, and brakes were shot and if I didn't replace them, "the wheels will fall off." I heard that from another shop a few years ago, so I replaced the bearings, rotors, and brakes then. There are less than 9,000 miles on those parts. If you vehicle is over 100,000 miles, they're going to tell you the bearings, rotors, and brakes are bad and your wheels are going to fall off. There's no way they even looked at them. The actual repair I wanted done is about 2 hours and the part is $17. I've seen videos where they can get to the part in 15 minutes. They estimated over $650. I declined. Honest mechanics can make a good living. It's shops like this that ruin the reputation of mechanics.

Tiffany D

★★★★★

2 years ago

It was a very good experience. The people were friendly, the prices were good, and they did their best to try and stick within my budget. They did the work very fast and honestly was one of the best places that I've been to to get auto work done. I will definitely go to them again.

Mr. Thomas

★★★★★

a year ago

Great family business. The owner was very pleasant. Starter went out on me recently. Quick fast and affordable. Great follow up as well ! Great neighborhood repair shop. Highly recommend

Zachary Bagnik

★★★★★

2 years ago

I needed to take my car in for much needed repairs and ended up with much more wrong with it than I initially thought. Even with the sticker shock of that price Justin, one of the owners, worked with me a on game plan to get everything back in working order. I got my car back much sooner than I had anticipated and without needing to break my bank. I would recommend anyone go here as everything was top notch.

Darron Markwood

★★★★★

2 years ago

In the last couple of months, we've had a couple of car issues. Both times we've called Hayes Auto Repair, both times he answered quickly, told us to come up as soon as we could, and gave us a very good estimate. The work he's done has been perfect. Both cars run very well and we'll be using his services for any future car repairs we may need. Thank you Justin for everything you do as we appreciate supporting a local business.

Sabrina “Bree” L

★★★★★

2 years ago

I took my Jeep Wrangler in for an estimate and I was greeted with friendly customer services and I felt welcomed. I am pleased with the work up that was done to determine the necessary repairs that needed to be completed on my vehicle. The job is very huge and I will be going back to have the necessary repairs done. I highly recommend Hayes automotive repair shop. They are very knowledgeable, thorough and pleasant to work with. Thanks again Hayes automotive repair shop.

Rachael Hill

★☆☆☆☆

2 years ago

Was completely taken advantage of financially. Brought my car in, it was "fixed" timely for $2500, drove it off the lot and realized the problem was completely the same. I reached back out to them and then they said I needed all new brakes and rotors because they found a new issue. However, all the brakes and rotors were already repaired before I brought my car in the first time. They quoted me for brakes and rotors and were "cutting me a deal" since this was my second time in and was not happy. I told them I wrote my issue down the first time for them stating the car is having issues with braking and releasing the brake. He said he doesn't remember what I wrote down. I took my business elsewhere and for $350 they completely fixed the issue and it was not brakes and rotors. This place also drove it upon my arrival, told me what they thought it was and gave me a quote before I even left the premise. They also drove it AFTER to make sure the issue was fixed. All in all, Hayes Auto Repair "fixed" something that sounded extremely urgent and recommended I don't drive my car any longer until it's fixed. This in turn made me feel uneasy about even driving it to get a second opinion. I trusted them and they took advantage of me for $2500 for something that wasn't even related to what I was bringing the car in for. Even if the $2500 was necessary, they didn't listen to my complaints of what I said was wrong and clearly didn't even test drive it after it was "fixed". I honestly don't think they even looked at my car. Then I brought it in a second time and they said I need new brakes and rotors even though those were replaced less than a month before. Don't care to hear your defense to this post, what you did was wrong and shady on so many levels and karma will catch up to you

Verena Rose

★★★★★

6 years ago

I walked into this place and the atmosphere was so welcoming. The owner Justin was ready to assist me on whatever I needed done. I went in to get my brakes done and he was super efficient. The cost was reasonable and I am a college student so I received a 20% student discount which was a great surprise. These people are ready to get things done and make their customers happy, 10/10 would recommend!!! Thanks for the great service, ill be back for sure!!!!

Chris O.

★☆☆☆☆

Edited 2 years ago

Store severely overcharges. I went in to fix a piece on my car, they told me to fix another one. Didn't end up fixing the problem and on top of of that, wanted to charge me an additional 275 dollars for an AC recharge in a system that was already full. Overall they will do everything to overcharge and take your money. I DO NOT RECOMMEND Update: I received a call from the shop, I'm not sure who I spoke to, asking for me to change the review. Not even a minute in, I was threatened with the mention of a lawyer. My review is made to share my experience with this company, not to harm it's business. I did not have a good experience, and I feel the need to share it. The person I spoke to also said "there may be other shops that can do the job for cheaper". There absolutely are, consider going somewhere else. I do not appreciate being intimidated with a lawyer for speaking my opinion. I also do not appreciate you attempting to silence a bad review.

Stephen Kristl

★★★★★

10 months ago

Fantastic … In short, I was in a huge bind . I I called, they got me in , met the owner and his father who worked on my van … Thorough, friendly, and reasonably price I highly recommend … Steve

Kaje B-H

★★★★★

a year ago

Our 16 yr old vehicle dumped transmission all over a parking spot. After towing to nearby Hayes Auto Repair late that night, they quickly looked over our vehicle the very next day and not only gave an estimate, but was honest on the likelihood of it needing additional work. They were extremely responsive and helpful. We didn't feel "sold to". They cared and took the time to understand our personal situation and what we needed

kays 313

★☆☆☆☆

8 months ago

They will upcharge for everything and when I had another mechanic that charged me for the same service for WAY less these people charged me a 100 dollar check in fee. I dont think they even looked at my vehicle. They are RUDE and will argue with you over the phone.

Sin of the Dark

★★★★★

10 months ago

I've been coming here since I moved to the area almost 4 years ago. They do right by you, and even work with you as much as they can when repair costs are more than expected. We like them so much, we've bought our last two vehicles from the owner's car lot nearby. I'd bring any vehicle not under dealer warranty here!

Chris Davis

★☆☆☆☆

7 months ago

They over charge on everything. I had a part replaced that should have taken an hours worth of work. They charged 3 hours and the part was $105 from the dealer, $40 from Autozone and they upcharged it to $280. I checked with three other shops and they agreed I was over charged for the work I had done. I brought this to their attention and they didn’t even deny it. They said they had to pay the bills. I’m never going back.

Kellie Smith

★★★★★

a month ago

Amelio was super nice and friendly. He really looked out for me. Thank you for the car repair. You turned a frustrating day to a better day. Thanks again!

Judy Smith

★☆☆☆☆

2 months ago

Buyer be aware. I just went to look at the 2012 Cadillac srx that they have listed on Facebook. I always have my cars inspected by a mechanic before I buy so before I went to look at it ( I knew the car was located at 22 and Hayes is what it said on Facebook) I looked for a mechanic close by that I could take it to. So hayes auto was right there so I called them to ask if I could bring a car in for inspection. He asked me what kind of car and the mileage and how much I was thinking of paying for it. I told him a 2012 Cadillac srx with around 175000 Miles and it was $4000. Whoever I was talking to said that's a good deal you should jump on it. I asked if he could inspect it for me and he said oh you should ask them for like a 3 month warranty so that way you don't have to worry about it breaking down. This person was talking out of an inspection. So low and behold when I drove out to look at the Cadillac it was parked in the lot right there by hayes auto. So I already knew that something was up with this car. So Jay takes me out to the parking lot to look at it but he stopped and asked me about a deposit or if I was buying it today. I sad well I need to see it first and take it for a test drive before talking finances. He got pissed off and then didn't want to show it to me and told me that I was wasting his time. REALLy!!! He was rude and disrespectful and pushy. So obviously there's something wrong with the car and I just got lucky and realized that the person at hayes auto is the person selling the Cadillac. Do not trust these people. He already pulled the post for the car on Facebook or he blocked me.