Hertrich Nissan

Jason Whitney

★★★★☆

3 months ago

Outstanding Service and Helpfulness from Megan I recently visited the dealership and wanted to give a huge commendation to saleswoman, Megan. Even though I did not end up purchasing a car on this visit, the level of service and assistance I received from her was truly outstanding. Megan was incredibly helpful and knowledgeable, taking a great amount of time to answer all of my questions and discuss my options. She provided honest, pressure-free advice and demonstrated a genuine desire to help me find the best fit for my future purchase. More than anything, Megan was genuinely kind and a pleasure to work with. Her professional and positive attitude made the entire experience comfortable and informative. When I am ready to buy, I will absolutely be returning to ask for Megan! Highly recommend her if you are looking for top-notch service.

John Saulsbury

★★★★★

a month ago

Nilesh Vazir, was a great salesman, he is very knowledgeable is all the vehicles he showed us, went into get detail about all the features. He worked very closely with Wayne the sales manager to get us the best deal that they could offer. I highly recommend for you stop in abd talk to Nielesh. He located at Dover Nissan dealership.

Victoria Hall

★★★★★

5 months ago

Had a great buying experience. Patrick Williams assisted me with purchasing my new SUV ! We searched high and low. He did a fabulous job will definitely recommend him to family and friends in search of their new car as well. Thanks again

Maggie Dash

★★★★★

a month ago

We were very pleased with our purchase of our 2022 Mercedes Benz because of Runet. She was very professional and pleasant. Runet was knowledgeable about the cars on the lot, thusly answering all our questions in the decision process. We trusted her knowledge and that allowed us to make our best purchasing decision with complete confidence.

Trish

★★★★★

5 months ago

Thank you to Mike, the GM at this establishment. He took care of us when we had a situation with a recent car we bought. His goal was to make us happy. Brandon, the salesman has been a great help too. We appreciate that you guys did the right thing. Your integrity and having great customer service will go a long way. We look forward to purchasing another safe and reliable vehicle from Hertrich again. I would recommend this establishment. Thanks again.

Michele Webb

★★★★★

a month ago

Sales consultant Runet Kaplon was absolutely amazing. She was very professional and knowledgeable. I recommend anyone looking for a new car to go see Runet.

Sherman Johnson

★☆☆☆☆

4 months ago

Went to buy a car there told that I was going to be taken care of and the salesman told me that he would take care of it. Naturally, he did not, then proceeded to say he would talk to his general manager. The general manager tells him to tell me that he will give my money back and he would get the car back. Lol bad business at its finest I definitely do not recommend Hertrich Nissan of Dover. They are not trustworthy whatsoever!!!!

Bill Nichols

★☆☆☆☆

a month ago

Have had several problems in getting my Nissan serviced, First my battery failed when it was new and they were no help In getting it over and then took a day and a half replacing the battery. I went in to ha e routine service and was informed if I used a credit card it was a 2.7 percent charge for using it. Credit cards charges to the business are a write off to the business and.are just a cost of doing business for the dealership. At this point I will never buy a car again from one of these dealerships.

RF Bills

★★★★★

3 months ago

I appreciate the great experience of car buying with Runet at the Nissan dealership in Dover! It was the most pleasant car buying experience I've ever had. And what makes it even better is the follow up to make sure everything is still going good. Thankful for a great car.

Demaria Anissa

★★★★★

6 months ago

Amanda, was my service advisor. She was extremely helpful during my initial call for a service appointment. She was very pleasant. When making decisions on where to get your vehicle serviced. It can be a difficult decision for a number of reasons. In my case, I received extremely good service and care from Amanda. In the future, I would be willing to return to Hertrich of Dover, as long as Amanda is there to be my service advisor.

Marie Epps

★★★★★

a month ago

Miss Megan Rogers of Dover Hertich was amazing 😊.The service was outstanding and very informative and help. Yes I would recommend this Hertich for all your car needs. Remember drive safely!!

J

★☆☆☆☆

2 months ago

WARNING: HERTRICH NISSAN OF DOVER ⚠️ Hertrich Nissan of Dover replaced the engine in my 2019 Nissan Titan in December 2024. Now the valve cover and timing cover gaskets are leaking — an issue caused by their work — and they are refusing to correct it. I spoke directly with Mike, the General Manager, who was rude, dismissive, and unwilling to help resolve a problem his dealership created. I have written directly to owner Fred Hertrich, yet he has never contacted me personally. Instead, he continues to pass me back to the same manager who refuses to take responsibility. This post is to warn others. When something goes wrong, Hertrich Nissan of Dover does not stand behind their work and does not treat customers with respect. Do your research before trusting this dealership. Also I have reported this to the BBB.

Matthew Lindenmeier

★★★★★

5 months ago

I purchased my Nissan here my salesman was Fredy Argueta he was nice never felt pressured or just told something to get the sale. A year later I was at the dealership getting some service done and he remembered my name made sure he walked over greeted me and it just felt like old friends seeing each other. I recommend anyone who’s looking to buy a new car or truck go see hertrich Nissan of Dover.

Ashley Kraus

★☆☆☆☆

a year ago

I was looking for a new vehicle and was greeted by Nilesh, who was awesome in every way, very personable and friendly, easy to get along with. My problem came when Randy got involved. He was very abrasive and rude, and was actually trying to bully me into buying a car and not willing to work with what I had. His attitude was disgusting. When I said I need to consider other options he questioned me and asked what I needed to consider. When we told him we were leaving he demanded why- probably not realizing how mentally exhausting he is. But thank you Randy for telling me I wouldn’t find a car…. I in fact did find myself a 2023 Nissan Rogue, a year newer than what you tried to get me with several thousand less miles and within my price range.

Jeremiah

★☆☆☆☆

3 months ago

I've purchased many cars over the course of my life, but I will never purchase a car from Hertrich ever again. If you like being lied to and ripped off, go to Hertrich. If you don't like those things, go anywhere else.

Anthony Whiting

★★☆☆☆

3 months ago

Seatbelt warning lights and alarm goes off and on, while driving. It doesn’t stop until I pull over, turn my car off, and reset everything. Hertrich’s said they can’t fix it with the warranty because they can’t replicate it for the warranty to cover it. I have a video of it happening but that didn’t matter. Consider this support before buying from Hertrich’s. I did have a good experience with my Maxima from there but it never needed a repair.

Yokque Nzingha

★★★★★

5 months ago

Went for my oil change and tire rotation. Amanda was absolutely amazing, helpful, and professional. She was able to get me a discount on my service without me even having to ask. Love this type of proactiveness!!!