Where is Hilliard Automotive located?

Hilliard Automotive is located at Hilliard Automotive, 5421 Brook Rd, Richmond, VA 23227. You can find their exact location and get directions on the map provided above.

What is the overall rating for Hilliard Automotive?

Hilliard Automotive currently has an overall rating of 4.6 out of 5 stars, based on 281 reviews from the community.

What are the opening hours for Hilliard Automotive?

The opening hours for Hilliard Automotive are: Please contact the business at 18046363633 to confirm their current operating hours.

Best Car Repair in Richmond, VA: Hilliard Automotive

Cornesha

★★★★★

a month ago

I received an oil change and state inspection at Hilliard Automotive and the experience was solid. Great atmosphere, great energy, and strong customer service. They were professional, efficient, and handled everything with care. I appreciate businesses that operate with integrity and good vibes. Definitely recommend.

Max “Max”

★★★★★

a month ago

Honestly I don't remember one occasion that I had any problem here for the past 18 to 19 years I have come here for my car repairs. Honest pricing and diagnosis. They would not try to sell an engine if you need a rear end repair. Today it was sort of quiet but my concentration was constantly interrupted by customers coming in out which it didn't bother me before and then I realized the TV was quiet and displaying the company logo. Sure missed that TV.

Linda Atkinson

★★★★☆

Edited a month ago

I received several services including additional services to get car inspected, at the same time but the electrical headlight bulb install I was unhappy with, the bulb I paid a lot for which was hard to find it blew when it was installed so I’m at a loss of an expensive bulb, the issue not resolved and I couldn’t get my car inspected because of that issue. My car has a rejected sticker placed after I paid quite a bit at this shop on repairs and the bulb was damaged, no refund offered for this bulb being damaged. Because of this I can’t see myself returning back in the future unless there is some type of reimbursement or replacement of the damaged bulb. 2/13/26 updating my earlier posts because Hilliard did step up and took care of my headlight issue replacing/finding and repairing the issue and passed my inspection which I was very satisfied about. Because of this I will return to them for additional service in the future. The customer service was great too, very polite over the phone.

Beth Daugherty

★★★★★

3 months ago

I went in for an oil change at the advice from a family member who goes here. Says they are honest, won't rope u into anything unnecessary and they have integrity. Nestor, at the front desk, was very pleasant and accommodating and met Christian who welcomed me as a first time customer. I was in and out and the pricing was good. It's nice to know I have a solid place to have my car serviced.

Patricia Rodriguez

★★★★★

2 months ago

I had an excellent experience at Hilliard Auto. From the moment I walked in, the service was professional, honest, and welcoming. Cris, the manager, went above and beyond to make sure everything was explained clearly and that my car was taken care of properly. The work was done efficiently and with great attention to detail, and my car is running better than ever. It’s hard to find an auto shop you can truly trust, but Hilliard Auto is definitely one of those places. I highly recommend them to anyone looking for reliable, top-quality auto service!!

Susan Williams

★★★★★

4 months ago

Being a female and having to take my car to a shop without really knowing a whole lot about cars, I was very picky about where to go. I read all the reviews for a few places before finally deciding to go with Hillard Automotive. There were no stupid questions and the mechanic even took me in the back to show me exactly what was wrong, why it was wrong and how to resolve the issue. I will absolutely be going back for all future work. Thank you guys for making me feel comfortable and not taking advantage me.

John Taylor

★☆☆☆☆

Edited 2 months ago

Car in great condition.Went in for inspection. Came out with a leaking pump and driver seat inoperative after they pulled the seat up to the max. So my seat worked when they got it. Then the seat motor stopped working. I don't trust what happened. They said they are not responsible. Never again. So come to find out that this business lies. They failed my inspection because of what they said was a leaking power steering pump. Sent a picture of a pump with fluid all over the top. My car doesn't have traditional power steering pump. It has EPAS. Which is an electrical steering system. Anything to get money

Karen Gaffin

★★★★★

3 months ago

They were polite, professional, and did a great job. It was easy to schedule an appt. The price was very reasonable. I would highly recommend them.

Wanda Green

★★★★★

2 months ago

Very impressed with when they inspected my car (I took my Mercedes in for a maintence check) Not only did they say what I needed/as well as recommendations, but the technician took pics to verify. KUDOS for that

Abraham G

★★★★★

5 months ago

My experience here was like no other. Great team. Nestor was the best, outstanding customer service. My dad only speaks Spanish and helped him out phenomenally.

Devon Wilson

★★★★★

a month ago

great service, great team, great experience!! I will always get my vehicles fixed with this team! Thanks for the hard work and dedication to ensure my car is fixed.

Karen C Crain

★★★★★

4 months ago

This was my 1st time going to Hilliard Auto! I can’t say enough about my experience with them. Friendly (Very Nice), Quick, and reasonable prices! Will be back again that’s for sure!

Gaither Miller

★★★★★

6 months ago

Excellent service! Been taking my cars and trucks to these guys for several years now and I'm always impressed with their ability to pinpoint the problem quickly, let me know the services that are critical vs. those that are nice to have, and providing a reasonable estimate.

Yenifer Guia

★★★★★

4 months ago

Highly recommended this shop to anyone who needs reliable auto work done. I’ve been taking my car to Hillards for a few years, the guys are professional and deliver great service.

Marileysi Rivera

★★★★★

3 weeks ago

Highly trustworthy and always providing excellent customer service! Can’t thank them enough!

M Evans

★★★★★

9 months ago

Hilliard Automotive has been my go‑to for the past three years, and Chris always takes great care of me and my cars. Whether it’s routine maintenance or little fixes on my 2004 Camry and 2003 Suburban, everything gets done right and for a fair price, plus the parts‑and‑service warranty is awesome. Chris is honest, saves me money when he can, and never leaves me stuck without an appointment. My cars run great, and I trust they’re in good hands here.

Diane Rosario

★★★★★

3 months ago

Christian did everything he could to get me back on the road and I’ll never forget it! 10/10 would recommend, best customer service in the area!

Moses Barnes

★★☆☆☆

3 months ago

They worked on my Mercedes Benz C350 and I had to return it twice before they got it right. Then I just went to court because they tried to increase my invoice by $600 dollars! Wow? I'm so disappointed with them. Never again! 🤨

Daniella Avalos

★★★★★

7 months ago

Christian (the manger) is the best. I live 50 min away from this shop and I will only take my car here because him and his crew are honest and have amazing customer service. I’ve taken my car to him for years and I will continue because I know it will get taken care of immediately and efficiently every single time