About Business
For professional Car Repair care in Des Moines, IA, Des Moines, look no further than Hilltop Tire Service. Their team excels at delivering top-tier results for Auto repair shop, Car repair and maintenance service, Mechanic and related Car Repair needs. Their customer-centric approach has earned them a 4.7/5 rating based on 732 pieces of feedback. They have become an integral part of the Des Moines, IA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Des Moines, Hilltop Tire Service is ready to assist with your next project or repair.
Google Reviews
TBH
★★★★★
9 months ago
I want to give a huge shout-out to Trevor, Konnor and Manny! They were all incredibly personable, easy to talk to, knowledgeable and patient This was my second time here for an alignment. And just like my first time almost 2 years ago, I was treated exceptionally and felt really taken care of I’m the type of customer that asks a lot of questions, almost always works on my vehicles on my own and is very weary of auto shops… but of all the places I’ve been to, I feel like my guard has dropped the most here Whereas most shops and mechanics are exhausted by my cautiousness and amount of questions, these guys all made me feel welcome, assured, heard, answered and safe The attitude and knowledgeability among all three men was really premium. They were all cheery, thorough and professional And as far as the alignment: I truly feel like I was in good hands. They didn’t just throw it in the bay routinely; they asked poignant questions, visually assessed the vehicle beforehand, double-checked their accuracy, efficiently adjusted the alignment in the bay and then explained all of their findings and results I am very pleased with both of my experiences here, and I feel confident recommending their services!
Cinda Abbey
★★★★★
11 months ago
Not only did they do a great job replacing my car's back brakes, I had forgotten to zip my wallet back up and lost 2 debit cards. After the car repair I discovered that one of the staff had apparently found the debit cards on the floor or seat of my car and placed them in the cup holder where I could easily find them. So grateful for the honesty. Thank you so much.
Patti Banks
★★★★★
8 months ago
The staff at Hilltop Tire Service are very knowledgeable and professional. They provide fast, courteous service and make me feel like a valued customer. I am a return customer and highly recommend the Hilltop team on E Hubbell in Des Moines.
Krystal Brown
★★★★★
a month ago
Fast, friendly, and honest service at a fair price. Couldn’t ask for a better experience!
Jacque Draper
★★★★★
a year ago
I recently had work done on my Jeep at Hilltop Tire Service, and I couldn’t be more impressed with their service. From start to finish, they were not only timely but also incredibly professional. The team went above and beyond to ensure my needs were met. They really made me feel valued as a customer, taking time to explain everything clearly and offering solutions that worked best for me. It’s rare to find a shop that combines efficiency with such a personal touch. I will definitely be returning for any future needs and highly recommend them to anyone looking for reliable, trustworthy service!
Pe Vanlo
★★★★★
8 months ago
Bought four new tires at the price range I wanted to pay. Was very surprised they didn't try to push the most expensive ones on me like the other three places I've tried. Everything was done within an hour. Will definitely return and recommend to people I know.
Rachel Briley
★★★★★
2 months ago
The front desk guys are all very kind and explain things in a great way. My car is running well thanks to the guys in the garage
Diva Prince
★★★★★
2 months ago
The staff were very understanding when I told them that I couldn’t pick up my car for some days because I had work. I would come back again!
Levi Abramowitz
★★★★
☆
Edited 3 years ago
Update: Despite everything that happened I give 4 stars as I received a phone call from the owner who made things right. I appreciate this greatly. I chose Hilltop due to all their great customer reviews. Unfortunately they failed on many levels when it came to the service I received. I brought them a 2017 GMC Sierra to perform a front and rear wheel alignment at a cost of $540. A little pricey but for quality work I am willing to pay. Upon arriving at home I realized that the bed of my truck sat higher than when I brought it in. My lift blocks that were originally on the rear were gone and were replaced with higher ones. The higher ones had rust on them and were clearly previously used (see pictures). The locating pins on the blocks did not fit properly on my GMC. Upon calling Hilltop (as none of this was disclosed to me and there was nothing on the receipt about the different lift blocks) the mechanic (Doug) stated that the blocks came off a Ford. I would not expect a "reputable" shop to take old parts from a different make and model of vehicle that alter the height of the customers vehicle and also fit improperly without asking or even disclosing this information to me (the customer). Further, upon inspection I found that the U-bolts that they replaced were very long so they used 40 large washers to make them fit. Hilltop did state that they had to replace my old U-bolts and I agreed to that but was under the impression they would be the correct length and not need 32 extra washers to fit (looks horrible and unprofessional). I am very disappointed with the quality and ethics of their work so far as they tout their honesty and trustworthiness. I asked if I could buy the correct parts and have them installed and Hilltop agreed to do this on Monday. It is an hour drive round trip to their shop and it is unfortunate I have to make the trip again. I will update this review per the outcome. Update: 8/29/2022 Hilltop replaced the old ford lift blocks they installed on my GMC as they stated they would and refunded me for the incorrect size ubolts they installed and charged me for. However when I received the truck after this the steering wheel was no longer straight while driving straight (see picture). I called and spoke with the mechanic who was responsible for doing all mentioned work on my truck. When asked if the alignment was checked after fixed the old ford lift blocks issue Doug (the mechanic) stated that it shouldn't need to be as the steering wheel was still straight. I told him it wasn't, and he said if I brought the truck back again it would take him five minutes to fix (why wasn't this done before giving it back to the customer?). I didn't have another hour to spend driving back and fixed it myself. Doug reportedly did most of the work on my truck. Hilltop's website states the following: "Doug is now known as our suspension guru because of his meticulous attention to detail and many years of experience. Doug’s mechanical skills combined with his commitment to provide exceptional service to our customers, makes him the ideal shop manager." Unfortunately my experience showed the opposite. The hilltop staff were easy to deal with despite all the issues caused by the shop, and for that I am grateful, but I will not be coming here again as I like for things to be fixed correctly the first time.
Bailey Kelley
★★★★★
3 months ago
Need a quick patch and they squeezed me in and had it ready to go in an hour. Very friendly and polite.
Diane Wagner
★★★★★
6 months ago
Very professional! I shopped online and was able to install my tires within a day. Friendly and explained the charges in detail. Love the way my car rides now! I would recommend!
Margaret Johnson
★★★★★
a year ago
I took my Jeep in for a scheduled oil change to my normal place of service. However, I also had a large nail in my tire which they were unable to fix because my tires are so large (14ply) that their equipment can’t handle tires that large. They suggested that I check with Hilltop Tire to see if they could fix it. I called and they were able to get me right in. It only took them about 15-20 min to fix it and then I was on my way. I appreciate the way I was treated and the service I received. From the front desk service to the tech who fixed my tire, they were all very friendly and professional. I highly recommend Hilltop Tire if you ever need a larger tire fixed. They will take care of you!
Eva Bishop
★★★★★
a month ago
Always friendly, courteous & consistent service. Their recommendations are honest & I do not feel as if I’m being oversold.
Sondra Feldstein
★★★★★
2 weeks ago
Fast, prompt service even though I pulled in with a trailer and no appointment.
Jim Beck
★★★★★
Edited a month ago
Excellent service and a great price. They went above and beyond to please and deliver on time. I highly recommend Hilltop!
Camden Stone
★★
☆☆☆
7 months ago
Costumer service was nice. Very welcoming atmosphere however I brought my vehicle for a tire balancing and they were so busy that my car sat at the shop for over a day and they never serviced my vehicle. They gave me my keys and I ended up taking my car to Costco. I would’ve been fine if they had just told me upfront that I need to take it somewhere else but instead I was without a car for a day which wasn’t ideal. I’m sure they do great service, if you are able to get in.
Blair Lohman
★★
☆☆☆
5 months ago
My husband brought in his vintage bronco to get its tires rotated and balanced before a big road trip next week. When we got the vehicle back the driver's door was sagging and the front fender was bent in, suggesting someone put their body weight on the door as they opened it and hit the front fender. When we brought it back to the shop they shrugged it off and denied they did it. I don't recommend you bring your vintage or more fragile vehicles here.
Crystalann CB
★★
☆☆☆
3 months ago
Needed a new alternator and had heard good things about this place. Well. Needed to get a new battery for the car, told us we could be there at 7a.m. to get the battery (needed to take the dead one to interstate since it was under warranty). Showed up at 7 to get the battery. One guy stood at the counter watching us wait at the door while he stood and ate, and another was vacuuming. Didn't get inside until 7:14a.m. got my battery. Called ahead, asked how long its gonna take when I get the new one in "oh like 20 minutes" so took my lunch break to bring the new battery back so that id have it done, as I needed my car. Got there, guy said again itd take 15-20 minutes. Waited 45 minutes. asked whats up, they hadnt even done anything yet! Wanted me to go and "pick it up tomorrow ". Told them no, I can't come back tomorrow we need our car today. After this, they go out there and THEN I hear my vehicle start-because they hadnt even started on it. (My vehicle has a very distinctive sound at startup so we know that was it). Magically, what they said we'd have to come back for done was after maybe 10 minutes. Was going to give them a 4 star even with the experience up until then-but the fact they were gold bricking it to make me wait pissed me off.
Kevin Cimino
★★★★
☆
3 months ago
I've used E.DSM Hilltop Tire in the past & will use them again. I just had them do an engine swap & drive shaft on my SUV & dropped Boo-Koo bucks with them. Once again they did good work at a fair price for me. Jeff and his team take good care of their customers and our vehicles. Merry Christmas Everybody & Jeff to you and your team as well. Bye.
Ed Schellhase
★★★★★
2 months ago
I don't leave many Google reviews, but Hilltop Tire on Hubbell Ave in Des Moines truly deserves recognition. I called them today about a slow leak in the inner dually of my RAM 3500 pickup, and they were happy for me to bring it right in (I live out of town). I arrived, and within minutes, my vehicle was being worked on. Everyone I interacted with was friendly and courteous. They quickly diagnosed the problem (leaking valve stem) and fixed it. They thoroughly explained everything, charged a reasonable price, and this level of service is hard to come by these days. Thank you, Jeff, Trevr, and the technicians!
