Joey's Auto Shop

John Johnson

★★★★★

2 months ago

As always, we had and excellent experience at Joey’s Auto! The service we had requested was completed professionally. In addition, the mechanic performed a thorough inspection and provided us with a list of future repairs that we could plan for. This was done with absolutely no pressure or additional charges. We have always had great service with Joey’s Auto and will continue to Supprt them.

M Bell

★★★★★

6 months ago

Great experience. Looking for shop in the neighborhood, they were already familiar with my jeep since they serviced for the dealership I bought it from. Took care of my primary needs at the time and also provided me with recommendations for fixes to be done in near future. Lastly they provided me with a duck sitting in my seat!

Travis Olson

★★★★★

a month ago

The experience was exactly what they told me over the phone when I made the appointment. They got my son's BMW in the next day. Then text me tons of pictures, video, test results, and explanations of what they found and then followed up with a phone call about an hour later so I was able to review their report to decide what to do and what to keep an eye on for future. They are very professional and did an excellent job at documenting everything.

Lexy Deshong

★☆☆☆☆

Edited 5 months ago

I was recommended Joey’s by a trusted source who had dealt with them in the past and had great things to say. Unfortunately, that wasn’t my experience. I didn’t end up having the work done because the price I was given was completely unreasonable. To say the customer service was lacking is an understatement. I called during the week to set up an estimate. I was told that they would need to do a full inspection before being able to give me an estimate, completely understandable. I told the man on the phone that the engine temp sensor needed to be replaced and that was the estimate I was as looking for. I set the appointment up for Friday at 8:30am. The inspection was not completed until 2pm on Monday. I told them I would need to call them back with a decision. I called back in the 4 o’clock hour to informed them I would not be having the done and would be picking up my car. I was then told that the tech had torn my car apart and left for the day. I wouldn’t be able to pick up my car until Tuesday. I was told the inspection would cost $133 but then was charged over $173, just for them to tell me I was correct in the part that needed replace. Would not recommend Joey’s to anyone. ***EDIT*** Joey's auto shop replied to my message above stating, "the total repair quote was $253.50". That is NOT what I was told by the person at the counter. I was told that it would be over $350 to switch out the coolant sensor (with the diagnostic test), without doing a full flush of the system which would be an additional $250. For a total of $600 to fix an engine temp sensor repair. If I would have been quoted the $253.50 I would have had the repair done. Sounds like there is some serious miscommunication between the owner/employees and customers.

Debbie Crawford

★★★★★

a month ago

I called and see if they would be able to look at my car,battery and the electric system to make sure after my brother had well thought he started my car ,he had not started it but had the battery on and heat turn up to full blast and radio up listening to it well my other brother came and safe the day but check engine light was on so I wanted to make sure things were ok I told Joey that iam a wariey wart so bring it in I did so he explained what was going on and happening and took me home called a little bit later and came and got me and said what was happening and I said ok do it ,very honest and talk straight up about what needs done and staff every friendly I well be coming back to Joey auto care

Tom Clegg

★★★★★

2 months ago

By far and away the highest quality service at the most competitive prices. The most honest, reliable, and professional customer service in the business. Take your vehicle to Joey’s. You’ll be glad you did!

Adam Wickett-Schultz

★☆☆☆☆

6 months ago

I am an 20 year old college student that recently bought my 2011 Range Rover for a very decent price. About a week ago I got a suspension fault code and decided that I would get it looked at. I took it into their shop and they said they would figure it out an in hour and get back to me. They instead took the hour to diagnose my belts tires, etc. I didnt receive the results of this initial test until 2 days later. They said that my car popped 5 pages of module codes, but when asked for the proof and logs of the codes, I never received them. I then waited 6 days after the initial inspection for them to take 3 hours to diagnose the car, but instead it sat in the lot the entire time. Mind you the suspension code only comes on after driving the car and it had the exact miles on it that it came in with. So, I picked up the car and will be taking it to a new shop. I was charged 175 for the initial inspection and they tried to convince me to give them 850 for 3 more hours of diagnostics. Hell no. Also, on the paper I received at checkout they stated I declined their service for a valve gasket replacement and an oil change when I was never notified of them wanting to do either. I just did an oil change a week before this. Overall, terrible service, terrible communication, and I will never be going back. It's unfortunately a shame they try to take advantage of young individuals.

Scott Dusen

★★★★★

3 months ago

Car died at the airport parking ramp. Jumped it and made it across the street to Joey’s. They worked my vehicle into their schedule and diagnosed the problem. Kevin gave me a call to let me know what it was and gave me the total cost to fix it. I feel like they were honest and upfront about everything and I wouldn’t hesitate to recommend them. Thank you for getting me back on the road!

Derek McKay

★★★★★

a year ago

After expensive quotes from other shops ok repairs I didn’t need, I went to Joeys even before it was on Fluer Drive and knew at that first visit I didn’t want to take my car anywhere else. What I liked was that Joey explained what I needed and only fixed what truly needed repaired which kept in cost down yet I always felt like my car was well taken care of when going here. Ben or Brent who usually works the front counter is also very good and explaining the process. I’d still be using them now if I hadn’t moved Thanks Joeys Auto Shop and staff- you know what car this is by the photo

Cesag

★★★★★

Edited 6 months ago

I had an issue with my brakes shortly after they were replaced. Joey’s scheduled me an appointment, looked them over, and found they were defective from the factory. They replaced them under warranty very quickly. Joey’s has always taken great care of my vehicles, and they’ve earned my business for life. Kevin provides the best customer service in the auto repair game I truly appreciate it.

Amy Edmondson

★★★★★

6 months ago

I can't say enough good things about my experience at Joey's Auto Shop. From the moment I walked in, the staff was exceptionally kind and professional. As someone who isn't "car-savvy," I genuinely appreciated their patience. They took the time to explain every detail of my car's issues and the necessary repairs in a way that was easy to understand, ensuring there was absolutely no confusion or misunderstanding. This level of clear communication is a rarity and made me feel completely comfortable and confident in their work. The shop itself was impressively clean and well-organized. The team was incredibly efficient, quickly diagnosing and repairing my car, which was a huge relief. Their communication throughout the process was fantastic, especially with the invoice and quote. I loved that the quote was so detailed, allowing me to easily select which services I wanted done now. They also included a helpful breakdown of other services that I should consider getting fixed or checked soon, based on the condition of my car. This proactive approach shows they truly care about their customers' long-term safety and vehicle health. Finally, the location is a major plus, especially for anyone on the Southside or traveling to and from the DSM airport. It's incredibly convenient, which just adds to the overall positive experience. I give them an A+ on their service, location, and communication skills.

Amanda Clark

★★★★★

6 months ago

I have never been treated so well at an auto body shop! Kevin listened to my concerns, created a plan of action, and kept me up-to-date throughout the entire process. The follow-up calls to check on the repairs and my satisfaction were a nice touch.

Jessie Lemos

★★★★★

3 months ago

Joey’s auto repair shop is a place. I highly recommend. They are very thorough about everything they do. They check your car from A-to-Z. They’re friendly and they always follow through with everything they do even as far as communication.

Mark Diment

★★★★★

3 weeks ago

I cracked my radiator on a chunk of ice. Joey's replaced it and the thermostat pretty quick and for a decent price.

Mari Guerra

★★★★★

a month ago

They are very friendly and know their job. Very trustworthy and honest with the diagnostics. Will highly recommend them.

Joe Ramirez

★★★★★

9 months ago

Always a great experience! Very thorough inspections and great on following up after services have been completed. From the front desk to the mechanic and to Joey the owner, they treat you very well, and have the “we do things the right way” type of attitude. I travel and not always in Iowa, but I wish I had a Joeys in every state I’m in. The atmosphere at Joeys has a family type of atmosphere, they treat you very well and they care about the services they provide.

Ric Baring

★★★★★

7 months ago

The staff always seems to amaze me at Joey's! Excellent service, fair pricing, honesty, and efficient work. Their clear communication regarding my car issues, with accurate diagnoses, quick turnarounds, and helpful advice. Joey's is a friendly atmosphere, and a willingness to go the extra mile to ensure satisfaction. #A1Joeys!