Hometown Tire & Service

Mimi

★★★★★

3 years ago

Have purchased new tires and had brake work done by them along with routine oil changes. I know they don't lie about work needing to be done when it doesn't as they have put my car up, blown he Dust out and told me my brakes didn't need to be replaced and sent me on my merry way. I 100% trust them to be honest about what needs to be done on my vehicle and how much it will cost. They are honest and nice.

Jeremy W

★☆☆☆☆

2 years ago

I gave this place 5 stars 3 years ago. Deleted the review and here i am today. Brought my car in to replace a blend door actuator on my car. They replaced it and it worked great for awhile. Then the issue came back, i brought it back for warranty repair and they told me that it was now a different actuator that needed fixing and quoted me another $450 for the repair. After looking at their repair personally alongside another mechanic, we found that they did not even seat the first actuator correctly inside my dash at all. The area around and the actuator itself was all banged up as if someone was just forcing it in there without any care at all. Turns out i did not need a new actuator at all. After re-seating the first actuator properly it worked. They quoted me another $450 for an actuator i didn’t need replaced. It makes me wonder if they even took apart my dash when i brought in my car for the warranty work to determine whether or not it was the same actuator. They used to get my business a lot. That will never be the case ever again. I have so many regrets.

Mercedes Connors

★☆☆☆☆

2 years ago

I had the worst experience with this company. I first brought my car in for a coolant leak after waiting 4 weeks for an apt. I got it back the next day and noticed I still had a leak. I brought it back on a Sunday and didn’t hear back until Thursday after having to initiate the call. It was discussed that an additional repair of the water pump would need to be done for about $578 and I said go ahead and move forward. I arrive to pick up my vehicle and my total was $1000. Work was done that was not approved and had I known the total would’ve been in the thousands I would have gotten a second opinion. I feel swindled and will never return!

Captain Snook

★☆☆☆☆

a year ago

WTH! I called and booked an appointment for an oil change for the following week at 11:00 on a Tuesday. I even took off work. When I called the guy said the oil change would be around 45 to 50 bucks so I agreed. When I called the day of to confirm the time and location of the establishment they told me that they didn't have me down for an appointment at all. That sucked but at least I got the day off.

Zac Bettendorf

★★★★★

Edited a year ago

Original review below. I’m going on 5 years of doing business with Rick and it’s been stellar. Rick and his team are prudent, often recommending the least costly fixes. The only downside I can think of is there’s usually a wait! But it’s very worth it. — Been going here for just over 2 years now. Rick and his team are honest, good people. The prices are much more affordable compared to other nearby options. Rick offers a friendly, professional no-frills service and quality of work. When I’ve had an issue Rick has stood by his service for me to make things right.

Alana Salas

★☆☆☆☆

a year ago

I filed a complaint with the BBB to fix the issue that seems to be reoccurring with not only myself but other customers. I have been going to hometown auto for years. They provided good service previously when I have went there. I took my truck in to be looked at. I asked them just to check if there was any issues. I did not authorize them to start working on my vehicle and I never received a call stating what was wrong , or how much it would cost. They began working on my vehicle without me authorizing any work to be done. Mind you it’s a work day and I’m limited to time away. 4pm came around and I reached out because I had not heard anything and that’s when they told me they did this and that to my vehicle and it would cost 500$+ upon pick up. I am very disappointed and frustrated in this place. This happened Friday and so the workers told me to contact the owner today, Monday. The owner Rick , told me I needed to pay for because they already did the work. I refused to pay because I did not tell them go ahead and do it. I wanted to know what was wrong with my vehicle and how much so I could put money aside. I did not want anything done to my vehicle at that precise moment. So now the owner said I need to find somewhere to bring my vehicle. This was not my fault and yet I’m getting the shaft. This is not how customer service is suppose to be handled when it was an error on their behalf. I no longer think this shop is a trustworthy shop. Really sad how they treat a customer who’s been going to them for years.

Tana Hoover

★★★★★

8 months ago

Thanks! They were able to fit me in same day for a great price! I'll be back! First shop that could do the job of 4 different places.

Jeff Schertz

★★★★★

Edited a year ago

This is the best shop in West St. Paul. Rick and staff are honest a fair. I had a flat tire that I was expecting to drop off and come back to pick up later in the day. However, Rick jumped right up and had his team take care of it right while I waited. Wasn't even ten minutes and they told me the repair was done and I was all set. GREAT customer service at a fair price!

Rick Bruns

★★★★★

a year ago

GREAT shop! They may not be all slick and spiffy as some other tire shops, but they’ll get the job done quickly and competently! I had a last minute tire swap that I needed done. I initially called Firestone down the road, but they wouldn’t touch the job since they didn’t sell me the tires. I called Hometown and they took me in immediately! I’ll be doing more business with Hometown in the future!

Duffy Pearce

★★★★★

a year ago

On a bitterly cold day when your battery dies, you’ll get the warmest greetings and fastest service ever at Rick and Tom’s Hometown Tire I’ve been driving our second car around with windshield wiper replacements I couldn’t figure out how to install. When we came to pick up the car with the new battery, , I tried to schedule an appointment for the VW tomorrow - but Rick volunteered to pull it into the garage right now! He installed them for free. Great people. Great service!

Mark

★★★★★

9 months ago

Best place in west Saint Paul to get your vehicle fixed. I have tried all the other places except one in west Saint Paul and this place is the best. Thank you guys for doing great work on my vehicle's. Its nice to know that there are still some great mechanics out there.

Thomas Kuisel

★★★★★

10 months ago

Rick and Ben have saved me thousands of dollars by proactively alerting me to issues with my car, and doing an excellent job with the servicing. They give a fair price for labor and excellent diagnostics. Best mechanics I have ever gone to in the Twin Cities

Erick Johnson

★★★★★

a month ago

Great service, helpful technicians and great coffee. Thank you for servicing my auto needs. Happy to be a Hometown customer!

Patti Welter

★★★★★

Edited 6 months ago

I got tires here a while back. Great service and prices. I noticed a small spring stuck in front tire. Was going to do a road trip so stopped by for them to check it out. Guy removed it and tested it several times to make sure there wasn't a leak. Thanks! Had a safe trip and no issues. 😍

Jackson Weinberg

★★★★★

5 months ago

I had recently “rescued” a Lexus ls430 from Facebook marketplace. It was in bad shape all around but the cheapo tires the previous owner had installed absolutely murdered the cars signature smooth and quiet ride. I am very particular about who works on my cars, usually either opting to do it myself or hire a friend who works out of his garage that was a former Lexus master technician. When it came to getting new tires I really wanted to avoid any chain tire business as they will hire anyone that’s got enough fingers to hold an air gun, and wanted to avoid getting taxed out the wazoo by the stealership. I found these guys and they were able to order the tires I wanted and had them there the next day. I had scheduled an appointment but got a surprise day off and called to see if they could squeeze me in today instead. They said drop by any time and I was in and out in just over an hour. It had been exactly what I was looking for, good prices on tires, knowledgeable mechanics, and peace of mind that my money was actually going to help a small business owner and his family, and not to buy the Walmart ceos 4th mega yacht. If you’re looking for good prices and reliable work for small jobs like tires, patches, etc look no further

Pat Freiermuth

★★★★★

2 months ago

Bought four new tires. Had me out super fast. Best price I found tires for. Quick efficient service. Had a oil change also. Very pleased with the friendly service. I'll be back!!

Nicholas Phillips

★☆☆☆☆

2 months ago

I think this place is disgusting. They chain smoke in the shop all day which leaves customers cars smelling like oil and cigarette smoke upon being done working on them. They are completely unethical and rip people off left and right. Will leave cars sitting in a bay just to rack up "labor hours" to charge the customer. Even for a basic check up if the car needs nothing. You'd have better luck at a tires plus then this crap show of a shop.