Cynthia Ramirez

★★★★★

a month ago

A dealership like no other!! The process was smooth no stress no pressure! Pedro will walk n walk to show cars as long as you want to keep looking and until you find what you want , and Michael also will take the time to answer all your questions with a Smile! Hao in finance has a sense of humor to help you relax and explains everything so well! These guys are all about Respect and they want you to feel good about your purchase !! We made some awesome friends! Thank you guys🙂 #ILoveMyHonda❣️

Luis

★☆☆☆☆

a month ago

I had a very disappointing experience with this dealership. I specifically confirmed with April, internet sales manager, that the vehicle I was interested in was at the dealership before making the trip. I even told her I was driving over an hour to get there. When I arrived, salesperson Michael informed me that the vehicle was not there and that it had been a mistake. No one seemed prepared, and there was no accountability for the miscommunication. This was extremely unprofessional and a complete waste of my time. Customers shouldn’t be told to drive long distances based on incorrect information. Better communication and respect for people’s time is needed. I would not recommend this dealership based on this experience.

Alyssa g

★☆☆☆☆

5 months ago

On 10/9/25, I brought my car in because it was slowing down when I tried to accelerate. I’ve always gone to this dealership because I have their free oil change program and trusted them with my car. Big mistake. They didn’t even run a diagnostic until the next day, and instead of calling me, they sent a text at 8 PM on a Friday night with a video. No explanation, no phone call, nothing. I had already told them I’d be gone for a wedding that weekend, but apparently communication and basic courtesy don’t exist there. Days went by. No updates Monday. No updates Tuesday. Finally, on Wednesday (10/15), I get a call saying the issue was my range switch. What they conveniently failed to mention? That my transmission dipstick was missing, the cap was off, and my transmission was leaking fluid everywhere, coating everything in oil. I’ve never had anyone else touch my car except Honda of Clear Lake, so the fact that those parts were missing is completely on them. When I asked to speak with the manager, Eddie Guillory, I was told he couldn’t take my call because he had to go to Bible study. When I finally showed up in person on 10/16, Eddie couldn’t have been more arrogant, dismissive, or defensive. Instead of apologizing or taking responsibility, he actually tried to blame me. He said that because they recommended a CVT flush back in August, somehow I was at fault. He completely ignored the fact that my transmission was literally left open and exposed. Then, to add insult to injury, he charged me a diagnostic fee after I was promised it would be waived if I accepted a service. The service he pushed? A $658 range switch replacement, which I now know wasn’t even necessary. I had my car towed to Austin’s Garage in Kemah, and within 24 hours they found the truth: my range switch wasn’t broken at all, it was just covered in transmission fluid because Honda of Clear Lake left my system open. Austin replaced the missing dipstick and cap, flushed the CVT, and fixed everything for $200 total. Eddie Guillory should be ashamed of himself. He’s the embodiment of everything wrong with car dealerships money-hungry, careless, and completely devoid of accountability or integrity. The fact that someone like him manages a service center is honestly terrifying. I would rather pay $80 for an oil change anywhere else than risk another “free” one from a place this negligent. Honda of Clear Lake lost a decade-long loyal customer because of one greedy, dishonest manager.

Carolina Dijkhoffz

★★★★★

3 months ago

Amazing experience — highly recommended! We had a fantastic experience at Honda of Clear Lake. Our salesman, Isaias, was professional, knowledgeable, and truly attentive throughout the entire process. Kevin in finance was also wonderful to work with — transparent, efficient, and respectful of our time. After visiting three different Toyota dealerships and having consistently frustrating experiences, this was a breath of fresh air. If you’re on the fence, do yourself a favor and skip Toyota — the lack of transparency and professionalism we encountered was exhausting. Honda of Clear Lake was honest, straightforward, and stress-free. We’re absolutely thrilled with our new car and couldn’t be happier with how we were treated. You won’t regret coming here.

Adrienne J

★★★★★

Edited a month ago

My sales associate, Abdal Taha, was so nice and very easy to work with. He made the whole car buying experience pleasant! I also met the General Manager, Keith Ward. What a cool guy! He was very gracious and helpful to me. Buying at Clear Lake Honda turned an experience that I dreaded doing into something I enjoyed. I highly recommend them!

William

★★★★★

a month ago

I'm an old guy now and I've shopped at dealerships in several states for used and new cars. Honda of Clear Lake was, without a doubt, the best experience I've ever had, bar none. Pedro and Michael Sanchez were a delight to work with. We came to the dealership looking to replace our 2016 Honda Pilot which was declared a total loss after an accident. We settled on a new 2025 Honda Pilot Touring. Pedro and Michael were informative, cordial, and super responsive. There were ZERO surprises with the entire process. We decided on the vehicle and then returned a few days later to finalize things and pick up the vehicle. Once again, everything was just as described and the car was detailed and ready to go, even on a rainy day. I would highly recommend this great dealership and these two fine gentlemen. We will be back.

luis ybarra

★☆☆☆☆

3 weeks ago

Won't answer phone drove all the way over 30 minutes for an estimate only to find they don't have a body shop. Really liked the type R civic. It was cheaper at another dealership he goes well go buy it over there but there it is look at it if you want. Find out there is a 10000.00 dealer markup. Guess I will go get it over there. Get a bunch of free oil changes and bring it back to show em

David Cruz

★★★★★

2 months ago

I recently purchased a Honda Accord from Honda of Clear Lake, and the entire experience was outstanding—thanks in large part to my salesman, Michael Sanchez! From the moment I walked in, Michael was incredibly inviting, knowledgeable, and patient. He took the time to truly understand my needs and didn’t rush me through the process. He went above and beyond to ensure I felt confident that I was choosing the perfect car for me, answering every question thoroughly and making helpful recommendations without any pressure. Michael’s genuine enthusiasm and dedication made what could have been a stressful purchase feel easy and enjoyable. If you’re in the market for a new or used Honda (especially around the Houston, League City, or Clear Lake area), I highly recommend asking for Michael Sanchez—you won’t be disappointed! This dealership and Michael made me feel like family, and I’m thrilled with my new Accord. 5 stars all the way!

Trakeisha Gaines

★★★★★

a month ago

I started going to Honda of CL because it's closer to home compared to the dealership I purchased from (whom I've always loved). The change has been good. I'm always greeted and treating with respect and the service is speedy. Thank you for everything, it's always a pleasure!

Hrisafia Bekiaris

★★★★★

3 weeks ago

This is the best dealership I’ve ever had the pleasure of doing business with. From the sales team (Pedro and Alex) to the service team (Kyra) all the way up to the management level (Leith is the best), these people are professional, polite and go the extra mile for customers. Both my husband and I bought vehicles here and we can’t imagine why we would ever go to another dealership. Strongly urge you to check it out if you are in the market for new or used vehicles.

Ramon Smith

★☆☆☆☆

2 months ago

This dealership’s process is deeply misleading, and my experience was unacceptable from start to finish. I was given a written, itemized out-the-door quote tied to a specific VIN and confirmed my appointment about 1.5 hours before arriving. At no point was I told the vehicle was unavailable. When I arrived, I was informed the vehicle had already been sold before I even confirmed the appointment, yet I was still encouraged to come in as if the deal were intact. The salesperson I had been working with, Esteban, was suddenly “out picking something up” and unavailable when I arrived. Instead, I was handed off to another, much younger salesperson who spent a significant amount of time debating with me about how this was not the dealership’s fault, rather than acknowledging the situation or attempting to resolve it. After going back and forth, I had to be the one to ask whether they intended to offer any solution at all. Only then was a transfer from a sister store suggested — which initially sounded reasonable — until I was told the price would be higher due to a “different cost basis.” At that point, it was clear the original VIN-based deal was no longer being honored, and I was effectively being asked to restart negotiations on worse terms after already being brought into the dealership. This experience fits the textbook definition of a bait-and-switch: firm pricing is used to get a customer in the door, the vehicle conveniently disappears, and the deal is reset once the customer is already on site. The entire interaction showed a lack of transparency, accountability, and respect for a customer’s time. I drove out fully prepared to purchase and left having wasted hours navigating excuses and shifting explanations. Based on this experience, I would highly recommend not giving this dealership your business. If you value honesty, transparency, and execution, look elsewhere.

AJ Cabrera

★★★★★

6 months ago

I had a phenomenal car buying experience! From the moment I walked in. Pete and Michael were inviting and welcoming. They answered every question and though I was worried about getting into the right fit for me they blew my expectations and had every detail I wanted and I am so happy in my 2026 Hybrid CRV!! Exact color and finishes I wanted. Thank you both for being the absolute best. I’ll def recommend all my friends to you! Michael was very patient and walked in the heat with me to find the color I wanted! So amazing 🤩 Also spending 20 years in hospitality it’s great to see wonderful and natural customer service!!

C Law

★☆☆☆☆

3 weeks ago

Internet portal platform and AI chat agent pretty useless. Back and forth via email with sales department, they state, and I quote "Your $34,000 out-the-door offer sounds reasonable, and I’d like to make this smooth and efficient for you. When can you be here to finalize everything? I’ll have it ready so there’s no wasted time and no back-and-forth." Upon arrival to dealership next day, vehicle is filthy on outside due to recent rain and just as bad inside. Descriptions says "very clean". Nope. I state that vehicle is in worse shape than represented on website and request an allowance for new tires off the $34000. Lead sales comes back with $37500. I state that is not what you quoted yesterday via email and show in writing copy of email. They state it says "reasonable" but not the actual price. Classic bait and switch to get you in the showroom. Typical shenanigans with a back and forth with head of sales, bring out the boss, go back, waste more time, etc. Steer clear of this place unless you like trying to get hoodwinked in thinking you are getting a good deal or want to waste a lot of your own valuable time. Classic car dealer mentality and process. Salesmen are friendly and easy going, their sales department reviewing numbers will try to screw you.

Jason Smith

★☆☆☆☆

a month ago

BEWARE OF THIS DEALERSHIP'S FALSE ADVERTISING. They listed a car for $21,978 on Autotrader and my wife and daughter drove an hour to League City to test drive and buy it. Of course they added normal TTL and doc fees... but then added thousands more in previously undisclosed hidden fees (for "nitro in tires, lojack, and prepping it for sale") and said they would not go lower than $27K. After advertising it for under $22K!!! Absolutely shady dealings. Would not trust them for a major purchase. BEWARE!!!

Gaurav

★★★★★

5 months ago

I recently purchased a Certified Pre-Owned Honda Fit from Honda of Clear Lake. Overall, I am satisfied with the purchase and want to give a special thanks to Blanca and Asad for offering a great price and accommodating our needs. That said, I'd like to share a few insights for future CPO buyers. If you are buying a Certified Pre-Owned Honda, I highly recommend you ask for the following before purchasing: 1. Vehicle History Report (such as Carfax). 2. Vehicle Inspection Checklist. If the vehicle has gone through the 112 or 182-point inspection, they must provide a checklist of all items that were inspected. 3. History of any repairs made during the certification process (the Service department can provide this). 4. Detailed warranty information. Even with these documents, be prepared for some additional expenses soon after purchase. The certification program seems to ensure the car meets only the bare minimum requirements. For instance, our car passed certification with brake pads at 4mm, tires at 8/32", 7/32", 6/32", and 4/32", torn wiper blades, and a battery that required near-term replacement. The dealership did cover some of these items, but we still ended up spending close to $500 in the first month. On a very positive note, I have a great impression of the Service department at Honda of Clear Lake. A special thanks to Ted Holt for listening to our needs, patiently answering all our questions, providing necessary information, and ensuring a smooth repair experience. I'd highly recommend asking for Ted for any service needs. This guy is amazing.

Borntobedeep

★☆☆☆☆

2 months ago

They told me the car, which had been involved in a very serious frontal accident, had only had a minor accident. The front of the car was literally detached and then re-welded. It's a 2018 Honda Odyssey with 88,000 miles. The Carfax report says "minor accident." I'm sure their mechanics knew the car had been in an accident as soon as they saw it. Maybe they fixed it. After that car, I looked at another Honda Odyssey for $19,000 , and the car was repainted on the left side, but the CarFax report was perfect.. Mothers who want to safely transport their children, who don't know to much about cars, will buy these wrecked vehicles. Honda Clear Lake should be ashamed of this.

Gary Sanchez

★★★★☆

2 months ago

Took my daughter car shopping. We shopped at several dealerships but decided on this 2022 Honda Accord here at Clear Lake Honda. The salesman, Isaias Echezuria was very professional, respectful and courteous. After some tough negotiations we settled on a fair price. Financing was fairly quick and easy thanks to Hao Truong in Finance. Overall we had a good experience and would definitely recommend considering Clear Lake Honda for your next purchase.

Deena

★★★★★

Edited a month ago

Absolutely positive experience with this dealership. I went to trade my crappy Ford Focus and knew I was going to have some negative equity but I had to get rid of it. The cost of the repairs I had experienced and the new one was just not feasible anymore. I explained my situation to the gentleman(Alex if I recall correctly). He and the finance team (Asad) went above and beyond to fit me with the perfect vehicle with an affordable payment. There were others that helped and I apologize I don’t remember your names. I didn’t have to worry about anything they even towed my old car right from my house which made my life so much easier. The facility is clean. No overbearing salesman and everyone is easy to get along with. Thank you to everyone who made my car buying experience less stressful. I LOVE my 2024 Honda Accord Hybrid Sport!

David Maldonado

★☆☆☆☆

3 weeks ago

I brought my Mini Cooper to Honda of Clear Lake for an oil and filter change as my purchase of the car came with them complimentary. At check out I was informed that they broke my air pump hose and had to replace it. Jose Ramirez assured me that my car was drive able because they had it in place till my new part came in on Saturday. Fast forward to Monday, as I had not heard from Jose, my car shuts off with an engine malfunction. All because of my air pump hose was broken and not corrected. I was told by maintenance that I would have to pay for my tow and they would fix the issue and get me in a courtesy car. I do just that. I paid $180 and had it towed. I go to grab my car today as it is ready. They told me it was perfect that they took it for a test drive and it did great. No it did not. 5 mins after leave the dealership, my car shut down again. I was told to pay for another tow and they would correct the problem. My car was working just fine until this team put their hands on it. I have now spent $400 in towing expenses for something the service department has done to my car.

Yelper Lou MC

★☆☆☆☆

a month ago

It was the biggest mistake of my life to drive over 50 miles to this Honda dealership in Clear Lake hoping to buy a dream car. I found a 2025 Honda CR-V $25,596 on CARFAX. It had only 7256 miles. I had been communicating with the internet manager Siarra for a few days before driving to this place. I thought good deals can be found far away. When I arrived and spoke to a salesman, he said he can't find that car. Then, he went into the inventory and said there was no such vehicle. What? I drove over an hour and a half for nothing. He went on to sell me something more expensive. At that moment, I just wanted to leave. I couldn't believe I was in the trap of a switch and bait from a reputable company. I no longer want a Honda. Please don't contact me. Forget it.