Honda Service Center

Emmanuel Delcid

★★★★★

3 years ago

Very organized and professional staff. Maintenance is fast, reliable and professionally done. Competitive pricing. They also have a waiting area with outlets and cubicle's for those who choose to wait at the shop.

Kimberly Baker

★★★★★

2 years ago

I wouldn't go to any other dealership to purchase a car or have service done. This dealership and all the associates here go above and beyond to treat their customers with superior care and respect and honesty.

Yagoub Almohsin

★★★★★

2 years ago

Great staff and great service. Mr Jake Feldman was attentive to my inquiries and he took note of all my concerns. The maintenance service was completed ahead of schedule. Looking forward to visit this great place again 👍🏻

Fred Barnes

★★★★★

3 years ago

Excellent staff and service. Never would have thought a gas cap made the engine light come on. Lucky....I went to buy a spare gas cap and was told....We put the last one on your car!

Jeannette Gonzalez

★★★★★

3 years ago

Very professional experience, friendly, willing to answer questions will give advise as needed. Great ppl in service Manager Kristine and service Shane. Very happy going there and know they're be honest. My suggestion is next car buy there!!!!

Dennis Bridge

★☆☆☆☆

3 years ago

Got a call from Shockley Honda today. They defended their charge of $69 for changing an air filter. The part cost roughly $15 and it takes 10-15 minutes to change. What would that amount to…a 250%-300% over charge? What does a really complex service cost?

QueenYaa7

★★★★★

2 years ago

The hospitality here is superb even though you don't get that vibe when you first pull up. It's a little awkward until you get out of the car and begin the service aspect of the visit. Then the finale is grand.

Abigail D

★★★★★

3 years ago

Shockley service is always great! Maurice is my go to advisor. He is kind, attentive and thorough. He explains what will be done and any new found encounters in words i can understand. Maurice @ Shockley Honda is the place for my HRV's service.

James Kim

★☆☆☆☆

5 years ago

I was told a car wash was to be included in the price of an over-priced service package (10,000 mile maintenance package). This was IN WRITING. When I got home and inspected my car it was obvious they didn't wash the car. When I call them out on not washing my car in an email, they replied they usually do car washes, but the car wash machine was broken. They had 2 chances to tell me this - when they sold me the package and when they gave me the receipt when I picked it up, but conveniently forgot to. This is completely unprofessional and downright dishonest.

Herb Wilson

★★☆☆☆

2 years ago

They got me in short notice with no appointment, but paid $50 for a plug in a tire, I was expecting an actual patch (from the inside) especially for $50. Probably won't go back. Trust was lost on my first visit.

bhargava marthi

★★★★★

2 years ago

My Honda Pilot had worn out brake pads and everytime I braked it touched rotor and was making a growling sound. The staff here were courteous and explained everything about the problem and also helped me understand which issues were at urgency to be dealt with and which issues can wait. Over all, I like this place. 👍

Ameka Delissaint

★★★★★

3 years ago

Great experience always. Nate has been helping me the last few times and has done a great job! I feel like I have someone that I can trust and is looking out for the overall benefit for keeping my car in good repair!

Rachel McGill

★★★★★

3 years ago

Superb Customer Service! Immediately after stepping out of my car, I was greeted by a young man who was welcoming and friendly! My Service Advisor, Gail S., was pleasant, enthusiastic, helpful, and knowledgeable! I was in and out within an hour! Gail even walked me to my car. Never before have I experienced such superb customer service as I did today at Shockley Honda.

Chris Lee

★★★★☆

2 years ago

I went to service my car. This agency was much like the others I have used in the past. The staff was competent and professional. The estimated time was accurate. The waiting room was comfortable and snacks and coffee were available. The cost was reasonable.

Linda Au

★★★★★

a year ago

This location is very customer service oriented. Everything was straightforward and the waiting area was really nice with free coffee and snacks. The chairs were comfy enough. Staff was also very communicative with findings.

Alejandro Saavedra

★★★★★

a year ago

I can’t say enough about the service center, they’ve been great since day one. Kudos to both, Joe and Josh from the service advisor team, both of them have taken care of us and they have been extremely helpful with everything. I’ve never owned a Honda before (Acura yes) but they sure have me considering it. The only downfall or complaint I have is the 3% charge for using non-debit cards, in 2024 this is a bit ridiculous and I hope they change that, but otherwise I’d recommend this place to any Honda owner.

Kristin

★☆☆☆☆

7 months ago

My second time here (first time was a really good experience) and do not recommend further. It was a bizarre and disappointing experience. The estimated service was to be 1:40 (normal for oil change and tire rotation). At 3 hours waiting with zero communication or updates via the portal, I texted for a new estimated time. Additionally, the initial representative informed me that they would accept the Costco 15% service and parts coupon. They didn't.