Honest-1 Auto Care

D'Angela Hester

★☆☆☆☆

Edited 5 months ago

Real chill and friendly. Great prices in this area especially! Was my initial review of this place, Andrew was great. **UPDATED**However after dealing with Mark, I have no positive regard for this establishment. I spoke in detail with Andrew about the requirements of my warranty and all was fine until Mark refused to call the warranty company prior to doing work, which, according to the warranty company could void the warranty if work is done outside of proper review. Mark told me he wouldn't call the warranty company until he performed certain work. When I explained that I wouldn't authorize that he became very rude and told me to get my vehicle off His lot. After having it towed to another shop my drive belt was missing. Not damaged and needing replacement as explained by Mark but missing all together. When confronted about this, Mark said I needed a new one anyways but denied removing it. I ended up paying another shop to do the work. The experience was unnecessarily poor. I mentioned having my attorney follow up but I figured telling others my experience would be more effective. Mark was rude and condescending. I do not encourage anyone, especially someone working with a warranty, to connect with this establishment. You'll be disrespected, laughed at and have your vehicle tampered with outside of your request. Now, if you want to read a great review, check out Bobby and Steve's on Washington!

Tango Scout

★☆☆☆☆

2 months ago

Treats women like they don't know anything about cars. Recommends services you don't need. Overpriced mechanics. Go somewhere else.

Jean Nitchals

★★★★★

6 months ago

Literally so grateful to have found this place. Informative, efficient, price conscious. I have a Volvo and they have a person on the team that is great with European Vehicles. I'll be back for sure.

Carolyn Larson

★★★★★

9 months ago

Mark was very honest about the repairs needed on my car. He told me which ones were necessary and which ones I could wait to repair. I appreciate his honesty, care, and concern, and overall his pleasant and helpful manner. The guys were really great and the repairs were done quickly. I will definitely go there again.

Squash Waffle

★☆☆☆☆

2 months ago

Heard Marc say "I haven't seen anything like this in my sixty-something years." To several people on the phone while I was waiting. Acts and talks like a nice guy but is using the same line on everyone.

Ali Jones

★☆☆☆☆

7 months ago

They fixed the engine misfire but all of a sudden my abs system sensor goes missing when my vehicle is returned and the man at the shop just got his fixed. They took parts of my truck to get more money out of me. Great for engine repair make sure you know how your vehicle came in versus how it leaves.

Jakob P.

★★★★★

a month ago

These guys are amazing. My car repair was tricky as my brakes were out but they worked with me on getting my car in and out even after a long delay on my part for timing reasons.

Ally Prescott

★☆☆☆☆

Edited 2 months ago

Charged me $900 for new front brakes??? Claimed the brake pad mounts/calipers were two different models and needed replacement and they were not. Scammed me.

Adam Fieldson

★★★★★

3 months ago

I live nearby and am able to drop my car off the night before for oil changes, it's super convenient and they're always very pleasant and fast to respond!

Dom Diamante

★★★★★

7 months ago

I was traveling from out of town and noticed my wheel bent at an angle, I didn't know if it was safe to drive home. Honest-1 took me in and looked at my car even though it was late in the afternoon and I didn't have an appointment. They were able to get my car fixed up so fast that I could still get home safely that night. Thank you so much to the mechanics who were willing to stay late to work on my vehicle. I highly recommend Honest-1 for all of your auto needs, they will take good care of you and your car! Marc and his team were my angels that night!

Nicole Weiler

★★★★★

7 months ago

My 15 year old car air conditioning stopped working. Making an appointment online was convenient and simple. When I dropped off my vehicle I was treated cheerfully, had a brief and informative discussion about common issues with the make, and felt very confident my issue would be resolved. The technicians completed their work quickly, I received a text to come pick up and got the full run down. Highly recommend.

Ella Pearson

★★★★★

9 months ago

If I could give over five stars, I would. Marc and his team are the most reliable and trustworthy people I have ever had the pleasure to do work on my car! They never fail to go above and beyond for me. I live within walking distance from them now but whenever I move out of the neighborhood I will be driving back here to have them work on my car. I recommend this place to everyone I know, and after another stellar service yesterday I thought I should come on here and give them a glowing review. They are always so kind, and even recommended an auto body shop for me when my car was in a hit and run (Hagen's Auto Body) where I also got fantastic service just as they said. Marc genuinely cares and it shows in his work and the rest of the team too. Bring your car here!!!!

Katlyn Kampmeier

★★★★★

2 months ago

someone who worked at this auto repair shop stopped to help me on the side of the road today when it was -30 degrees outside, they helped jump my battery even though it was freezing !! i will definitely be going here for my auto needs now that I know how kind the staff is. PS: I got my car to start a few hours later

Liz Buchanan

★★★★★

4 months ago

Miracle Workers! Their communication & willingness to get my car right in, diagnosed & fixed was something I appreciated beyond words! We rely so much on our vehicles & they take that very seriously!! They acknowledge you the moment you walk in the door, listen carefully to what the problem is, then communicate with you every step of the way, complete with photos & an estimate ready for your approval. The cost of this repair was lower than I had expected & a great value. They also offer free towing & shuttle service if you're really in a bind. I'm in! Thank you all sincerely

Ethan Bone

★★★★★

3 months ago

I needed my tires looked at in a pinch, I called, and they said to bring it in even though they were fully booked for the day. They checked them out, resolved the issue, and had me back on the road in less than 90 minutes. Front desk was super friendly and helpful. A reminder as to why they’re the only auto-shop I go to in MPLS

Sheryl Jatta

★★★★★

3 weeks ago

They fixed my vehicle within a reasonable amount of time & didn't tell me about a bunch of random things that did not need to be fixed just to make a little extra money! I waited in the waiting room while my car was getting fixed & listened to the guys at the front desk while i was waiting. The conversations i overheard made me feel like they are good people & are honest. Thank you for making the stress of having my car fixed a little better by not making me feel like mechanics are all dishonest (even though some are, you guys are honest like your name says you are).

H Forte

★★★★★

a month ago

I recently brought my 2010 Nissan Versa to Honest-1 Auto Care, and I couldn’t be more impressed with the experience from start to finish. Finding a shop you can truly trust isn’t always easy, but the team here absolutely lives up to their name. They took the time to thoroughly inspect my vehicle, clearly explain what needed attention, and prioritize the repairs without any pressure or upselling. I appreciated how transparent they were about pricing and timelines no surprises, just honest communication. My Versa is running smoother than it has in a long time. You can tell their technicians are knowledgeable and take pride in their work. The customer service was just as strong as the mechanical work professional, respectful, and efficient. If you’re looking for a reliable, trustworthy auto repair shop that stands behind their work, I highly recommend Honest-1 Auto Care. I’ll definitely be returning for future maintenance and repairs. Thank you guys for the help!!