Honest Accurate Auto Service - East

Klm Klm

★★★★☆

3 weeks ago

Friendly staff that communicated with me all of the issues that they assessed needed attention. The scheduling process was simple and from the time my car went into the shop, it was completed in reasonable time. Am grateful that their work has the 12 months or 12k miles (whichever comes first) warranty.

Jhoanna Guiao

★★★★★

a month ago

I had a great experience at Honest Accurate Auto Service on Tutt in Colorado Springs. I came in for a brake check and an exhaust concern, and from start to finish everything was handled with professionalism and excellent customer service. My service advisor, Brayson, was amazing. He explained everything in a way I could actually understand (especially as someone who isn’t very versed in “car talk”). I came in worried I’d be told I needed a bunch of extra work done immediately, but Brayson was honest and upfront about what really needed immediate attention versus what could wait. He didn’t pressure me into unnecessary repairs or try to take advantage of me, which I really appreciated—especially with how expensive everything is these days. They also pointed out that my radiator had started leaking! Brayson explained that this was something that needed immediate attention. They replaced the radiator and cap, and flushed and filled the cooling system. The work was done efficiently, the pricing was reasonable, and I felt confident that they were being honest with me. What really impressed me were the personal touches. After the diagnostic, the technician, Dylan left a note thanking me for choosing them and even left a small piece of candy on my center console. On top of that, after each appointment, the diagnostic and actual repair they give me a huge, delicious cookie from Sasquatch (honestly my favorite part!). They also offer a military discount $50 off a part that needs repairing which was a bonus. I’m genuinely happy to have finally found an auto shop in the Springs that I can trust and not feel like I’m getting ripped off. I’ll definitely be coming back for future work and would recommend them to everyone I know.

ellmatt60

★★★★★

a month ago

Service at Accurate Auto was awesome. From the first person I talked to, the service was the best I've ever received from an auto shop. You even get a cookie 🍪 when you pick up your car. They have a shuttle service which is great when you don't have someone to drive you. When I picked up my car I almost couldn't find it, it was so clean. When I got in the car there was a card with a picture of the technician and his family with some information about them. There was even a piece of candy 🍬 taped to the card. If you need car repairs, go to Accurate Auto!

kelly golden

★★★★★

a month ago

I did some research for an auto repair for my 2000 Jaguar XJ8 as not everyone works on them. I settled on Honest Accurate Auto based on customer reviews and longevity of the store. I couldn't have made a better choice, their name says it all. Told them I needed a water pump. Most shops would say, 'you sure do'. And charge me for something I didn't need. Honest told me it was fine and proceeded to do an inspection of car. Great to work with!

Joseph Touchette

★★★★★

a month ago

In my personal experience, Honest Accurate Auto Service definitely lives up to their name. A dependable vehicle is a major investment, and it's upkeep shouldn't be something on which you cut corners. HAAS not only provides high quality troubleshooting and Repair Services, they also only use quality parts. In my opinion, that is assurance. Maybe you can get away with some cheap knock-off parts in some cases, but having the peace of mind that comes with guaranteed quality in both Service and parts, is immeasurable. Honest Accurate Auto Service is THE repair shop for my family and I am confident in referring others to them.

Randy Sloan

★★★★★

a month ago

It is hard to find honest mechanics these days, but the team at Honest Accurate Auto truly lives up to their name. They went above and beyond to fix my truck, and they were extremely fair with the repair costs. They even helped correct a horrible job done by a previous shop to get me back on the road. What really impressed me was their integrity, while waiting, I overheard them telling another customer they had forgotten a part on their quote, but they were including it for free to honor the original price. I’m beyond impressed by how many times they’ve done the right thing for me and other clients. I highly recommend them for anyone needing reliable truck or auto repair.

Garrett Mann

★★★★★

a month ago

When I tell you not to trust any other place besides Honest Accurate Auto, I mean that very much. The people here don't mess around with your livelihood and give you the truth about what's going on with your vehicle. No BS, just facts and they even bring you back to see the car yourself. They won't belittle you or treat you like an idiot. They are exactly what they say in their name. Honest & Accurate. Top quality service and people. Can't rate any higher than 5 on Google. 6/5 stars.

Nicollette Achondo

★★★★★

a month ago

I walked in completely clueless on where to start or what to do to prepare my car for an upcoming move and Heath was very kind and helped me figure it out. I really appreciate that with my service they also performed a full inspection of my car so I now know a general idea of everything going on and when to take care of things in the future. They also offer shuttle rides home and back while your car is at the shop, which I had never heard of and that was so helpful! They also got me in so quickly which I really appreciated. Thank you guys for making car care an overall pleasant experience 😅

Carl Stephenson

★★★★★

a month ago

I would like to thank the people that work at Honest Auccurat Auto a big thank you. I've been to a lot of auto repair shops and by far this is the best I have ever been to. The fast service and the repair was completed on time and done right. After the repair they did a complete inspection of my auto to make sure there were no other issues. Who does that any more. I will definitely be using them for all my auto needs.

Corey Milner

★★★★★

a month ago

I cannot recommend Honest Accurate Auto Service enough. I’ve brought both my 2021 Tahoe and my 2005 Duramax 3500 to them, and the experience has been top-tier every time. What really sets them apart is their transparency and integrity. For my Duramax, they provided a detailed, itemized breakdown that helped me prioritize critical engine and transmission leak repairs while supporting my decision to handle some of the suspension and intake upgrades myself. It’s rare to find a shop that is this supportive of the DIY community while providing expert-level diesel service. Whether it’s modern tech on a newer Tahoe or the heavy-duty demands of an older dually, they are thorough, honest, and fair. If you want a shop that treats your vehicles like their own and never pushes unnecessary work, this is the place to go in Colorado Springs. Truly lives up to the name!

Tj

★★★★★

3 weeks ago

⭐️⭐️⭐️⭐️⭐️ Great experience with Honest Accurate Auto Service. The team was professional, honest, and easy to work with. Fair pricing and great customer service. I’ll definitely be back and would recommend them to anyone in Colorado Springs.

Valerie Center

★★★★★

a month ago

Really fantastic shop! Needed lots of work done on my truck and as a first time customer was a little nervous. But Brayson was patient with us, walked us through everything, made the experience so much easier! Definitely recommend these guys!

jwjsmith90

★★★★★

a month ago

Been coming here for 6+ years after unpleaseant experiences elsewhere and am not leaving! The knowledgeable and helpful service staff are fantastic. Ive had zero issues with my vehicle over 125k miles - all service and work done at this shop alone. Really appreciate that there are such friendly drivers that ferry me back and forth to the shop as well. Thank you!

Kelli Reitsma

★★★★★

a month ago

I have been to a lot of Auto repair places in my life and never have I received the care, attention and honesty that I received from Honest Accurate. The gentleman that worked on my car even left me a note with his picture thanking me! No wonder they gave been rated the best in the Springs for several years.

Jason Jones

★★★★★

a month ago

Honest Accurate Auto Service lived up to it's name and then some. This was an easy five star experience in a world where that is quite uncommon. I felt welcomed from the moment I walked in. I never felt like any of the techs or front office staff were trying to take me for more money or force unnecessary services on me. I will be taking all my vehicles here for as long as I live in the area.

Terri Culbreth

★★★★★

4 months ago

Great experience. They did free diagnostics and determined the ball bearings, hub assembly needed replaced on both front and back on one side due to curb hit. Also did an alignment. They gave me a very detailed quote that allowed me to compare with the dealer, and another shop. Very comparable, slightly lower in the end, I chose them. They did a great job and the car runs so smooth again! Great communication, excellent warranty, extremely kind throughout, nice shuttle ride home and did not charge me, change the quote, for another part that was determined required. Very thorough report given at then end which I really appreciate having. Excellent service and a great place I trust. Thank you!

GP G

★★★★★

4 months ago

Working with Ted and the crew at Honest Accurate Auto Service was great. They were up front about when I could realistically bring in my car for service, rather than have me drop it off without anyone looking at it for days. It may be a week or so before they can get you in, but that's because the quality of their work brings in a great deal of business. They took their time to diagnose my issue, clearly let me know what they saw as problems (along with the associated costs), and were very quick in getting the needed parts and making all the necessary repairs. Their automated repair quote system made it easy to select or decline any of the services they recommended, and I really appreciated the follow up phone call several days after my service was complete to ensure my problem was fixed. Honest Accurate Auto Service's outstanding customer service has more than earned my future business with them.