Import Auto Technicians

Will R

★☆☆☆☆

6 years ago

Lost the OEM engine cover from my car and acted as if it was never there. Wanted to charge me $4,000 for a repair they ended up charging my insurance company $2,000 for. Pay attention to pricing and your cars parts. They were so polite and knowledgeable, so it was really surprising.

Ben Wallace

★★★★★

2 years ago

I’m thankful to have found a trustworthy shop that really cares about its clients. Jessie and the team have demonstrated again and again that they will do everything they can to help and are fair in what they charge for the work. They have earned all of my auto maintenance and repair business!

Joey Nilsen

★★★★★

3 years ago

Import Auto Technicians was great to work with. The 4wd wouldn't engage on my Tacoma and Import Auto diagnosed and fixed the problem in the same afternoon at a much lower cost than other shops I got diagnostic quotes from. I talked with two different staff members and they were both very nice and they both communicated very clearly.

Craig Malott

★★★★★

6 years ago

An honest garage that knows how to keep their customers. If anything is ever less than stellar service your time and cost will be compensated. The owner is friendly and had always been my first point of contact. He's very understanding of conditions affecting his five star bottomline, which he does not compromise. Hello continue to get my business with this approach, and my referrals as well.

Daniel Delavega

★★★★★

5 years ago

Import Auto Technicians is an exceptional shop, with exceptional staff. Steve has continuously gone above and beyond, taking the time to take care of me. They have provided great value and excellent service. I can’t be thankful enough for people like them, who make the experience of owning an import a very enjoyable one.

les gruen

★★☆☆☆

12 years ago

Years ago under the original owner this shop was amazing. great customer service, accurate repairs, they washed and vacuumed my BMW when i would bring it in. Ali would even let me talk to the mechanic who was working on my car. The last year or so has not been a good one with this shop. I could go into further details but it would be a waste of breath. If you need work done on your European car do not bring it here. all of the good guys they had working here left when the original owner died.

Dan Perez

★★★★★

6 years ago

I’ve had my BMW in there twice. Each time has been a wonderful experience with Steve. They are honest and let you know what exactly what is going on. I never felt I was being ripped off by Import Auto, unlike a different Import shop that serviced the same vehicle. Import Auto provides transportation to your home, so you don’t have to wait, and will pick you up when the vehicle is ready, again, unlike the other Import shop. Import Auto Technicians will also be the main service provider for my Lexus.

Dave Mellinger

★★★★★

9 years ago

Import Auto did a great job working on our Jeep. They figured out what was wrong with the heater fan and got it fixed it in a timely manner so My son could make it back to school. I also got four new tires at a fair price. The price was similar to the other tire stores but they were also able to do the alignment so I did not have to take it to another store. I highly recommend Steve and Mike and the rest of their team. Dave Mellinger Springs Insurance Brokers Agent / Owner

julio afrokeluchie

★☆☆☆☆

4 years ago

Made an appointment just short of 2 weeks ago for a transmission service. Took it in on time today, and asked if I could also get my fuel filter replaced. I brought the new filter. They said yes. That was 10am. When I made the appointment the guy at the counter said it should take an hour to an hour and a half. I waited until 3pm to check on the car to see if it was finished. They tell me they're behind and that I could come get the car, or leave it over the weekend and they'd get to it first thing Monday morning. They offered a discount but didn't say how much. I just now picked up the car and i'll schedule with some one else. They could have let me know earlier, and not wasted my whole day off. Not professional at all.

TRUESENSE

★☆☆☆☆

4 years ago

By FAR the WORST experience we have had with any shop or even business for that matter. They did a job that a 5 year old would do. I don't mean to sound unrealistic but I'm just saying it for what it is. Oil was low when we got the car. Various vaccum lines were either unplugged or cut. Check engine light. Car wouldn't even start when they gave me the keys. Missing bolts and screws. Etc. Etc. I can go on and on and not to mention, they had the car for 6 months and then tried to charge us a extra thousand dollars. I truly cant explain in just words how bad the service was from this place. From the front desk all the way back to the technicians who shouldn't even be technicians. This place may have been good before. But after the new management and new team came in. I wouldn't recommend this place to anybody!!

Roxanne Euber

★★★★★

5 years ago

I really can't say enough about these guys. Not only was their estimate fair and clearly itemized, when they finished the work the final price was less than the estimate! The work was completed faster than expected, and our Volvo is like a whole new car. I'm completely blown away by the honesty and quality of service.

Michael Welborn

★★★★★

a year ago

Excellent service. They were able to locate a hard to find short in the electrical system of an older Honda. Fair price, and fast accurate work. I would recommend them.

Noelle Vinson

★★★★★

2 years ago

Using my wife's account to speak on the great experience that I had with Import Auto Technicians! I worked mostly with Jesse, and she did a great job in communicating throughout the entire process and keeping me informed about what needed to be done and why. Gena was also very helpful and Glen, the technician, also did a wonderful job! If you want professionalism, clarity, honesty and hardworking people taking care of your vehicle, go to Import Auto Technicians! 10 Stars!

No Fences

★★★★★

6 years ago

I take all my vehicles to Steve and have always received great service. He does everything possible to get parts at a reasonable price and communicates what service is recommended before performing the work. An honest and high integrity shop - which is hard to find these days! I am especially grateful as I am a woman who owns four vehicles, and while I probably know a little more about cars than an average female, I am impressed by the straightforward communication and the quality work done by Steve and all the employees at Import Auto.

Alex Guido

★★★★★

5 years ago

I've been taking my vehicles here for years. Over the years I've taken my vehicles to other places and it's just not the same. The last few times I've gone to Import I've been very satisfied which has solidified the fact I won't go anywhere else anymore. If you want quality work I highly recommend Import! Their prices are competitive, you get what you pay for and I've never had to take any vehicles back twice. Keep up the great work gentlemen!

Kenneth hicks

★★☆☆☆

3 years ago

I decided to take my car to this shop nearly 40 miles away since there is not a trusted import shop near me. I scheduled an appointment for a 4 wheel alignment that they said they would be able complete, but when I arrived the tech said they didn't have the software to calibrate systems correctly. I was also initially quoted $600 for rear brake replacement over the phone only to get an estimate on paper for over $1000. Receptionist was very nice, but didn't seem to have adequate knowledge when discussing my vehicle. Would have been more helpful to verify quotes and scope of work before I drove to appointment for nothing.

Caleb Sachaj

★☆☆☆☆

5 years ago

55 days and didn't complete what I asked and 0 call backs after promising to 4 or 5 times. They also managed to break my powered mirror by somehow ripping the mirror from the electronics. When I brought the car in, I specifically asked for 3 things. 1: install lower dashboard. 2: rotate tires as specified. 3: drop transmission to change real main seal and so I could inspect the clutch and clutch fork. Instead of the rotation, they tried sell me new tires, citing "unsafe tread". We walked out there together and saw the tread was clearly above wear lines. Please note, my car has about 1.5° of negative camber on it, so the inside and outside of the tires wear independently, thus the special rotation I asked for. For some reason, they were diagnosing my clutch hydrolics and it sounded like trying to install new parts. I didn't ask for that. I already knew something was up with the clutch fork (and told them about it) not the hydrolics and I needed a new rear main seal anyway. So, I simply wanted the transmission dropped to so I could see what's going on. I have done this myself in the past and it's less than a 4hr job on jack stands with hand tools, not sure why it was too much for them to handle. Over the 55 days, I called in every week to ask for an update usually hearing some excuse about some difficulty or during the first month they hadn't started on it yet. At that point I had enough, so I came in and asked them to stop work and I'll take it home where I'll do it myself. To their credit, they did install the lower dashboard and were polite when talking with me. Overall I was very dissatisfied and won't be a returning customer. If they'd like to call back for once and reimburse for a junkyard mirror I'll be happy to update my review.