Hughes Brothers

Ki5262

★★★★★

a year ago

Amazing customer service and the prices are reasonable! Definitely my go to spot in town.

Jeff

★★★★★

5 years ago

I bought a used car (2014 Town & Country). It needed work. After fixing the oil leak, the gas lines popped off. They fixed those and they popped off again. Nate went the extra mile, finding exactly why the issue was happening and found the part to fix it. I highly recommend Hughes Brothers. They listen, help you the best they can, and they know their stuff.

Walt Lucas

★★★★★

9 years ago

Excellent service from a highly knowledgeable staff. I have had an issue with the front suspension of my Jeep for a while that the other auto shops were not able to fix. It is an older Jeep that has been through a couple accidents so I had basically given up on getting the problem fixed. I took my Jeep here for a different repair and mentioned the problem in a general way and the mechanic was able to describe The problem in detail and told me the most likely cause. Both issues we fixed right away. I will definitely use these guys as my primary auto ship moving forward.

Dan Verley

★☆☆☆☆

4 years ago

I called and asked if they could do an oil change and they said yes, but I would need to get the vehicle to them by 4:00 p.m. as that was their cut off for same day service. I showed up at 3:15 p.m. and was then told that it wouldn't be done until the next day which is not acceptable because I don't have transportation. I pointed out that I was told that 4 p.m. was the cutoff and all he would say was that they would do their best. If 4:00 p.m. is your cutoff for same day then it's your cutoff for same day. Don't tell something one thing and then something else when they get there. It seemed like they were more interested in getting out by 5:00 p.m. than they were taking care of their customers. Not good service at all.

Seth Rollins

★★★★★

3 years ago

Even in the worst weeks of my life, God always manages to turn a negative situation into a miracle. I had an incident where my breaks went out and my rotors were too grooved beyond repair. It was estimated cost to fix of: $500 at an anonymous shop. Instead of accepting that offer, I took matters into my own hands and found quality products at an O'Reilly's Auto store for $150. I needed to replace the front two breaks/break pads, and front two rotors. After purchasing the materials, I seeked an auto shop that could install them. I shopped around at five different shops, and the most amazing miracle happened. I was told by a maintenance man at UNCW that this place was the best place to go. Being a UNCW employee, I was very appreciative. The guys at Hughes Brother's Tire & Auto were absolute blessings. An act of God. They gave me a very affordable quote (much lower than anywhere I have been) and provided the most absolute best customer service. So, instead of spending $500, I only spent a total of $250 (for absolutely everything). I am so gracious for God's amazing blessings and the guys at Hughes Brothers. This is an absolute miracle. If I could rate this wonderful company more than five stars, I truly would. 5/5 stars. - Seth Rollins

mandy campbell

★★★★★

7 years ago

While gone in deployment my car sat in storage for two years and was completely illegal and in bad shape. They guys at the shop got me fixed up and did some much needed repairs and TLC and she is back to running great and it did not cost a fortune! I highly recommend them and they will be my permanent shop!

peter peterson

★☆☆☆☆

3 years ago

I'm giving them one star because I can't give them negative Stars. I have bought tires from these people for over 20 years close to 30. All the good people have retired I can't believe they tried to sell over $1,000 worth of work to my father on his truck that didn't need it. Had it checked out by somebody said there was nothing wrong with it. I had others tell me they weren't any good anymore now that I've experienced it first hand I have to say sadly it's true. Beware it's become a den of Thieves

Greg Hilgert

★★☆☆☆

7 years ago

First, I want to clarify that this review is for the College Rd location (not the one on Market). I brought my car in for a simple state emissions inspection. I was told by the woman at the front desk that it could take up to an hour. That seemed long but I agreed. An hour passed, then two hours, then THREE hours! Finally they told me that they finished. My check engine light was on and they asked me to return after driving 100 miles. I returned the following Saturday at 11:45 and was told, with considerable attitude by the same woman at the desk, that the emissions machine was already shut off because they close in 15 minutes. When I asked if she could check with the mechanic, she rudely rolled her eyes, turned her back to me, and took a phone call (ignoring me). The only reason that I'm even giving 2 stars is because, when I walked past this disrespectful woman and spoke with the mechanic, he agreed to turn the machine back on and was very helpful. The woman at the front could learn a thing or two from him about customer service!

Duane BELL

★★★★★

10 months ago

Hugh 's Brothers is always dependable: excellent service My father ( who died in 1978) always went to this business!

Scott White

★★★★★

Edited a year ago

Reasonable price, fast service and great at what they do. My family a d close friends have been customers for over 20+ years and we have no complaints what so ever! We'll continue, and always will be customers. *Highly recommend Hughes Bro's for anyone needing inspections, oil changes, tires or auto work done! Nate runs a good business!!

Mark Osmer

★★★★★

a year ago

My daughter had a flat on the Saturday after Thanksgiving did a quick call. They said bring it on in. They fixed it checked all the tires even cleared a check engine light for us very reasonable would highly recommend

Tanya Taylor

★★★★★

11 months ago

Very Reasonable and great work. They stand by. As a parent I much appreciate their always kindness to my college age children living there. Very helpful and they make it a non intimidating experience for young adults. Highly recommend.

Lauren Heckman

★★★★★

5 years ago

Nate was a pleasure to work with. He helped me find the biggest all-terrain tires I could get on my Jeep without a lift. My new tires look mean! Love them. Thank you Hughes Bros!

Impulse Inc. Ceo.

★☆☆☆☆

8 months ago

I would leave a no star if I could.. if u don’t want to be to work don’t come to work. The front desk is always going to be the first person to be asked a question and when ur rude to people at 10am just call out.

Charles Arnold

★★★★★

9 months ago

These folks saved my bacon. They were the fifth place I checked about getting a wheel bearing replaced. I was on vacation and it was too dangerous to start home. Every place I checked was booked out. They got me in and in the same day. The people were great and the price was good. Cannot thank them enough for getting me out of a tight spot. Highly recommend Hughes Brothers.

Jake

★★★★★

3 months ago

This place has saved me twice now when I was in a pinch to get my car fixed! Andrew is super helpful and they always do a great job.

Jim Porch

★★★★★

4 months ago

I called to order 4 new tires on 10/23 to be installed on 10/25. When I got to the store, they showed where one of the new tires was damaged. Knowing that I was leaving on an extended trip, the owner offered me 4 better tires at the same price. The installation was seamless and the conversation with the owner in the waiting room was life changing. We are newer to the area, but I can not give a higher recommendation than this one to Hughes Brothers