Imperial Auto Body of DC

Meredith Anne Bachman

★★★★★

a month ago

I highly recommend Imperial in terms of both repair quality and overall experience, including their extremely kind and competent staff. They were organized, communicative, and calming (which was especially nice given how anxious I was after the accident that brought me there). In addition to addressing the damage from my car accident, Selvin came up with a solution to fix another issue I had, at half the price of quotes I had received from other autobody shops. Throughout the process, he kept me updated about progress and timelines and addressed my car’s issues in their entirety. I am very happy to have found Imperial!

Dimple Patel

★★★★★

5 months ago

I found this shop through a search and I’m glad I went in for an estimate and agreed to have them fix the large scratch on my car that also involved replacing a door handle on my Audi Q5. The location of the shop is a bit out there in northern DC but once I walked through the office door, the staff was very welcoming. Everyone I talked to was very professional and glad no one treated me like a clueless girl. Thank you! I highly recommend this shop and would come here again for any future car needs.

Kia Smith

★★★★★

a month ago

Thank you for taking care of my vehicle. I really appreciate the professionalism, clear communication, and the quality of the work you provided. The car is running great, and the process was smooth from start to finish. I’ll definitely keep you in mind for future service and will recommend you to others as well!

Devlon Jackson

★★★★★

a month ago

This auto body shop is truly the best experience I’ve ever had. From minor fixes to major repairs, this is absolutely the place you want caring for your vehicle. I would recommend them without hesitation. A special thank-you to Luiz and the entire team for taking such great care of my car and for answering every question with patience, kindness, and genuine care. Exceptional service all around.

Leann Trowbridge

★★★★★

a month ago

I can’t say enough good things about the folks at Imperial. They helped me navigate an extremely frustrating and sticky insurance situation when my daughter was rear-ended. They were patient and understanding and very, very good at explaining everything that was happening with the car and the insurance rules and norms. Once Imperial (finally) had authorization to do the repairs, they completed the work very quickly and the car looks beautiful with a fantastic guarantee. Thank you all for being such good humans!

Shannon Oliveira

★★★★★

a month ago

Dropped this car off on a Friday and got a call the next Wednesday saying it was ready to be picked up. Insane turnaround time for a perfect fix. I'm in awe of these people.

Ogreita Phillips

★★★★★

2 months ago

Can I say TOP TIER!!!! Luis and the team at Imperial Auto Body did outstanding job on fixing my car. I am so pleased and impressed with the great work and professionalism they deliver. I will refer them to family friends and anyone I come in contact with who needs auto body great work done on there vehicles. Also Ms. Patricia who works at the front office area is awesome and very helpful as well and pleasant. The whole staff rocks at Imperial Auto Body!!!! Thanks again LUIS!!!

Jonathan Chanin

★★★★★

9 months ago

These guys are professionals — quick, transparent, and handled the insurance stuff without any hassle. Luis was awesome about emailing me instead of calling (I’m deaf), and Saul didn’t pressure me when I passed on some extra work they suggested. Car came out looking brand new, which takes the sting off the insurance deductible. I also had good experiences with their Rockville location years ago.

Jackie Greco

★★★★★

9 months ago

Not your average auto body shop in all the best ways. All the staff we dealt with were straightforward, polite and efficient. The reception area was clean and welcoming. Never saw a single worker just sitting around. They were very communicative and explicit on what was being done, when. My vehicle was completed 4 days earlier than the initial timeline and everything looks great. They even washed the car to include vacuums and seat cleaning. I hope to not have more collisions in my future but if I do, I won't go anywhere else in the DMV.

Brock Thompson

★★★★★

4 months ago

I had an amazing experience at Imperial Auto! Joe and Bryce were fantastic—super communicative, honest, and thorough from start to finish. They explained everything clearly and delivered great results. My car is in better shape now than when I bought it! Highly recommend them if you want skilled, trustworthy mechanics who really care about their customers.

Nicholas Daou

★★★★★

4 months ago

Phenomenal prompt service! We came in for a side swipe scratch and they buffed out most of the damage for free and even did a quick paint job. We were in and out in 30 minutes. Also, they have the nicest waiting room I’ve seen at an auto shop. All around great experience.

Jessica Sandhu

★★★★★

a month ago

I had an amazing experience bringing in my Prius for a repair after it was hit over the DC winter storm. Louis and team made this stressful event into something, dare I say, pleasant. Looking forward to working with them again when I need repairs. Definitively recommend!

Carly Shearer

★★★★★

a month ago

Great comprehensive services. I definitely recommend! I will be going back if I ever need services. They even returned my car extra clean on inside and out. I appreciated it so muc h!

Chey Vincent

★★★★★

3 months ago

They’re fantastic! The customer service was excellent from start to finish. I called several auto body shops before reaching out to them, and they were able to get me in the very next morning with no hassle at all. I highly recommend checking them out—you won’t be disappointed!

cathy nelson

★★★★★

5 months ago

I had the best customer experience with Joe at Imperial Auto Body shop yesterday. My RDX got hit in a parking lot and I stopped by without an appointment. Not only did Joe come out and fix the minor damage but he was so honest and trustworthy about it. I could not recommend Imperial more and Joe's integrity is awesome. Not only will you get excellent work at Imperial, but you can count on honesty and integrity as well. Thank you Joe!!

Betty Barbour

★★★★★

a year ago

My husband took his vehicle here because someone hit his vehicle while parked and left the scene. This company did a fantastic, amazing, awesome, beautiful job on his truck. The right passenger front was messed up, within a couple of weeks we was getting our vehicle back they clean and vacuum the inside and washed it. I will definitely be a lifetime customer if I ever need a body shop. From that to this, they replaced the entire front bumper.

Victoria Mateo

★★★★★

2 years ago

This was my first time having a repair done here at Imperial in DC and they did an amazing job. I came in for 2 claims and thought it was going to take at least a week however I dropped it off on the Tuesday after Xmas and they finished both repairs by the following Friday, they also touched my car up on the inside and gave it a wash— the interior & exterior of my car looks quite new. Most importantly their customer service was nice and they keep their lobby area clean and smelling very fresh. Highly recommend !