Infiniti of Kearny Mesa

Patty Reyes

★★★★★

3 weeks ago

I purchased a 2026 Infiniti QX80, very happy with the service. Sales manager Ali has great customer service. He is always available to answer any questions. Excellent customer service.

Ronald Edelson

★★★★★

2 months ago

I have bought several cars at Infiniti Kearny mesa. Most recently I leased an SUV and was helped by Peter Fletcher. Peter made the process easy and I got the vehicle I wanted at a great price. I can recommend Peter very highly. He was a pleasure to work with!

jafar javidiasl

★★★★★

4 months ago

Smooth and Fast Process Huge thanks to Chris Mardan for making my car-buying experience so easy! From start to finish, he was responsive, polite, and efficient. I drove off in my new car the same day without any stress. Excellent customer service — I’ll be sending all my friends and family to Chris!

Robert Crane

★☆☆☆☆

11 months ago

Horrible experience after years of loyal patronage at the former location of Kearney Mason, Infinity, I recently brought my car in for a recall and at the same time asked for two items to be checked with the extended warranty coverage to see if they were covered and if that weren’t covered, I did not want to do any repairs. Mistake I should have noticed the $400 charge when I gave them the vehicle. I have been so trustworthy with my service technician for so many years. I guess I got lacked in my oversight. Got a call from the dealership saying to me that the extended warranty does not cover the items and that they were gonna charge me $200 for their ““ diagnosis of one item and not any diagnosis for the other one because they didn’t find it operating incorrectly the item that they charge me $200 diagnostic fee also operated correctly. It had a problem some months ago intermittently that’s why I wanted to see if it would be covered. I feel like I’ve been ripped off for $200. In addition, they tried to tell me that there was a check engine code for an EV unit and when I refuse to have them repair it, they wipe the code out so I could see that it didn’t exist in the first place highly unprofessional perhaps some people receive a level of service or satisfied with, but I can tell you as one Customer, who has been going here for I think the better part of a decade I will never bring another vehicle here unless the situation is rectifiedalso be careful because they take photocopies of your drivers license and credit cards and are non-PCI compliant in doing so the coffee machines have memories that keep records of copies made. Here’s a little addition just got on the freeway heading home and noticed that the hood was coming up a little bit so pulled over to latch the hood because Apparently, even this task is difficult To complete. Upon opening the hood, I noticed the following fasterwas missing from their multi point inspection looking at the air Cleaners they couldn’t even put it back together correctly something So simple as this. Luckily, as you can see in the photo I located it and was able to reattach it. Unbelievable.

unnecessary gyan

★★★★★

7 months ago

Bought an Infiniti QX60 from Mir Mirzad, it was a pleasant experience. Hands down he was the best salesman. He helped me find the perfect car. He was professional, patient and knowledgeable. He gave me an amazing deal. I highly recommend him and Mossy Infiniti Kearny Mesa.

David Ytuarte

★★★★★

6 months ago

Awesome customer service. Best dealership I’ve ever been to. They are patient with you and listen to what you need. I went back to get my wife a matching SUV.

George Marquez

★★★★★

6 months ago

Great experience with the dealership and its people. We purchased a Q60. We called in on the phone and got a quote and made an appointment to go in. Mir our salesman was nothing short of amazing. He was detailed, attentive, and very professional. Everything was ready to go. It was not stressful. I highly recommend this dealership and our salesman Mir.

Daniel Boone

★★★★★

3 months ago

The guys here helped me and my lady out so much and saved us a bunch of time on our vacation. This business treats their customers like gold thank you again for fixing our sunroof today

Dale Witt

★★★★★

2 months ago

On my 4th Q60 and have always dealt with Adam and Darryl in SERVICE (12 years) They are the VERY BEST! **NOTE TO MGT: Adding a Complimetary Alignment Check Machine (like the one we had at KM Infiniti/Convoy) would be awesome and could certainly increase your alignment revenue for those of us who hit all those beautiful potholes in SD

Robert Dearie

★★★★★

3 months ago

My name is Robert and I just wanna let everybody know what a wonderful experience I had buying my infiniti from Mir. You gotta talk to Mir, He’s the best. out of all the cars I’ve ever bought. This has been the most pleasant experience in buying a car I’m gonna give them five stars.

Feri Husseini

★★★★★

4 months ago

Honest and Helpful Chris Mardan went above and beyond to help me purchase my new vehicle. He was honest, knowledgeable, and answered all my questions clearly. The whole process was quick and easy, and I got an excellent deal! If you want a no-pressure, professional experience, Chris is the guy to see!

Dereice Dawson

★☆☆☆☆

4 months ago

My experience with Infiniti of Kearny Mesa has been extremely disappointing overall, though I want to acknowledge Adam, my service representative, for his professionalism and effort to help. Adam has been courteous, communicative, and clearly doing his best within the limits of dealership management decisions. Unfortunately, the issue lies beyond his control. I brought my vehicle in because the turbo failed, which is clearly covered under warranty. However, instead of honoring the warranty and replacing the turbo, the service department is insisting that I pay out-of-pocket to repair another issue first — an issue that is a direct malfunction caused by the failing turbo itself. They’re essentially refusing to replace a covered part unless I pay to fix the damage the turbo created when it failed. That makes absolutely no sense and feels like a deliberate attempt to avoid responsibility and push unnecessary costs on the customer. As a loyal Infiniti owner, I expected transparency, honesty, and integrity — especially from a luxury brand dealership. Unfortunately, this location has shown none of that. I truly hope Infiniti Corporate looks into this situation — because customers deserve better than this.

Genie Hyder

★★★★★

5 months ago

I came here only expecting to have major work done on my 10 year old car. Ended up walking out with a new car instead! So thankful to have had Mir, my salesman help me make the right choice. Not only did i save lots of money but also peace of mind & comfort. Infiniti is a name I trust and this dealership hands down has been helpful and informative from the very start. Mir takes the time to ensure you’re well informed. He is transparent and goes the extra mile. Infinity of KM, you’ll be in good hands ❤️🙌

Ernie Aceves

★★★★★

5 months ago

Chris was amazing at helping me get my new car. Made the process easy, and made me feel like a person and not just another transaction. I will definitely recommend Chris to my friends and family.

Rosa Rodriguez

★★★★★

6 months ago

Mir Mirzad helped us get the family car of our dreams! From the start he was informative, patient, and never pushy. He kept in touch and eventually got us a deal we couldn’t pass up. My partner even surprised me when Mir personally delivered our Infiniti QX60 to our house! While prepping the car for delivery, the passenger window was accidentally cracked. Mir was completely upfront about it. Mir scheduled the repair, and even handled the loaner car for the day all while it being his day off. Truly above and beyond! if you’re looking for someone honest and caring, ask for Mir! To add Adam and Darryl from the service department were highly pleasant and helpful the day of the repair. Truly happy and impressed with the quality of attentiveness at Infinity Kearny Mesa.

Cathy Wilkerson

★★★★★

a year ago

My “Service Agent” Brian Buckner! Brian has a unique quality you don’t find in millennials today. So many people complain these days, but today I want to show my appreciation to someone and hope you will as well, he works at INFINITY OF KEARNY MESA in the Infinity customer service department. His name is Brian Buckner, he is an exceptional person and he’s has some fantastic qualities that are rare to find these days. Brian is always pleasant when I walk in for any type of service, it doesn’t matter if the job will be big or small. As a customer he always makes me feel special, like I was important. Brian projects a nice feeling in the room, he’s happy and eager to be there helping his customers and doing his job. There’s just something special and infectious, about this young man’s attitude and personality. He’s got a gift of being a personable guy who welcomes you in the service area no matter who you are. Honestly Infinity” company has a great dependable person like Brian. Management should do everything possible to keep him working and hopefully letting him know and understand his value to the Infinity corporation. Give him an opportunity to grow and possibly become a manager one day. I do hope INFINITY rewards and promotes young men like Brian Buckner, he’s talented dont let him get away. Cathy Wilkerson P.S. I love my infinity’s , my first one was a 1993 J 30 and since then I’ve owned and only driven infinity’s These three photos are the car I drive today. That’s right it’s about 18 years old. It’s got a few scratches but it still looks and feels beautiful and it still drives like a new dream car right off the lot, It only has 238,000, My daughter says mom it’s time for you to get a new car! And every year I say the same thing to her. I love my car. I just can’t get let it go.

peter pagdanganan

★★★★★

5 months ago

Chris is so helpful . I will recommend him to all of my friends and family. Chris has helped up find a vehicle that would benefit and work with our situation. He has been wonderful!