Ingersoll Cadillac of Danbury

luucy Roberto

★★★★★

6 years ago

Great place to purchase a vehicle. And fantastic service department.

dcselwitz

★★★★★

6 years ago

Always a wonderful experience! Great job team Service Dept. - Ingersoll!

Anthony Olivet

★★★★★

7 years ago

Herb Hoover was my contact and he was excellent, informing me and then taking care of everything my car needed..

David F

★★★★☆

3 years ago

Nice dealership, very busy most of the time so expect to be there a while. I prefer the smaller Ingersoll Auto dealers

M M

★★★★★

6 years ago

Everyone was GREAT! from the moment I entered until I left. Place was clean and the information given was precise. One issue I had was that the TV was on as well as the music and it was distracting to concentrate on reading or other items while I waited.

Tony L

★☆☆☆☆

a year ago

I inquired about a used vehicle in their inventory, and asked a couple of questions. I received a very unprofessional reply from one of their sales consultants named Sean. I will never shop for a vehicle here!

Robert Curtis

★★★★★

7 years ago

Had to come in for a replacement key and fob... (Just bought a used CTS from my grandfather.) The service and parts people were absolutely FANTASTIC. Polite, friendly and super helpful. I just moved to CT and will definitely be going there for my next car purchase.

Steven Vance

★★★★★

7 years ago

We recently purchased an XT5 at Ingersoll Cadillac which had a few minor issues. The fine people at Ingersoll addressed every one of our concerns to make sure we were totally satisfied. We got back the car with all our concerns taken care of. The folks at Ingersoll are a caring and great bunch of folks who make sure that their customers are happy and satisfied with their purchase!

Volodymyr Lukasevych

★☆☆☆☆

a year ago

Terrible service. didn't wash my car. Had old change and its 2 quarts low.and after 3 week from getting injector cleaning on a 2021 low millage esv my car died in my driveway do to a fuel issue with the injectors,.. Now stuck for a whole weekend!!!!

Walter Novitski

★★★★★

7 years ago

The Ingersoll Cadillac team is simply amazing: Willie L of the Service Department is truly the best Luxury Car Service Advisor I ever had out of all cars I ever had, no exaggeration ! Willie provides a world class and fantastic customer service that makes you feel to want and come back to Ingersoll over and over again. I think Willie L is doing a great service to the Cadillac / GM brand, he is very successful in gaining trust of the new customers and keeping loyalty of existing customers. Thank you very much, Willie and Ingersoll team! You are truly the best!

Rachelle Brown

★★★★☆

4 years ago

Greeted by the front desk assistant. Friendly and helped us right away by finding a saleman, regardless of how busy they were and as we were a walk in. Stopped in to see if they had the new Cadillac. Unfortunately due to our circumstances with production, the one I was looking for just isn't coming out yet. Matt was so nice and still showed us the extended version of what I wanted. Along with showing me the GMC Yukon as I discussed as an alternative. He definitely did everything to help and accommodate us. His time was very appreciated even though we didn't see what we wanted. Great customer service thanks again!

RWC

★★★☆☆

7 years ago

I have been coming to this dealership since I bought my car 6 years ago for all service. Generally, Ingersoll has been pretty good with communication and service repairs. However, when looking to fix why my window wasn't fully closing at times,they charged me a $100+ diagnostic fee even though I did go through with the $400+ repair. I understand labor is involved here, but this didn't seem needed and is not something the mechanic my family uses would charge. I will not be going to Ingersoll for any future service, and I will certainly not be buying my next car from them (which I just mentioned to the service guys that I was planning to do while dropping my car off). Its unfortunate a single incident changed my perspective so much on the dealership, but there are too many other options out there to have loyalty to a single place when they aren't loyal to the customer.

Material Girls

★★★★★

5 years ago

Being a loyal GM & GMC customer, I went to look for a new vehicle. I was amazed at the selection & professionalism at the dealership. The drive is about 45 minutes for me, but years of not finding a good selection or service I decided on purchasing here. The price was great, and service department is top notch. Great detailed communication, and follow up. They really went above and beyond for me when I had an issue(which they fixed) quickly as I needed my vehicle back quickly. Although it is far, it is worth the drive there for service too.

Nick B

★★★★★

a year ago

I took my car there to have a service last weekend, they took care of all my needs and went above and beyond to make sure I was satisfied. There were some scratches on my car and they offered to have their detail shop take care of everything for me. I made another appointment to have it done, and they did a fantastic job getting it doing so. Josh was super helpful and communicative throughout the process. Fantastic customer service all around.

Ahmed Jaafari

★☆☆☆☆

2 months ago

Be aware everyone from this dealer I purchased my car along with a car service insurance plan that was clearly explained to me as being usable at any Cadillac dealer nationwide. Based on that understanding, I brought my car to Danbury Cadillac for service. However, I was told that they would not accept this insurance, which directly contradicts what was promised at the time of purchase. This was very disappointing and confusing. When I visited the dealership today, I was asked to sign paperwork without any explanation of what I was signing. Only after I asked questions did they tell me that they would not use my insurance and that I would need to pay out of pocket instead. The lack of transparency and poor communication made this a frustrating experience. Customers should be clearly informed about insurance acceptance and paperwork before being asked to sign anything. I expected better professionalism from a Cadillac dealership.

Conny Maiorano

★★★★★

3 months ago

Dean, Rich and Jackson we absolutely wonderful!! Such a pleasant process with no pressure at all. Dean not only answered my call on his day off, but he also called the office and made sure I got what I needed in order for me to pick up my new car. Rich who did the financing was personable, kind and did not make us feel pressured in anyway. He was a pleasure!! Finally, Jackson was absolutely amazing. He reviewed every detail of the car with me and made sure I was comfortable before I left. He took his time and allowed me to ask questions. I highly recommend this team. Absolute great experience!!!

Pradhyumna Ravikirthi

★★★★★

4 months ago

I had an exceptional experience working with Alex D. from Ingersoll Auto to lease my new car. Initially, I was considering a Cadillac Lyriq Luxury 3, but after reviewing the numbers, I decided to switch to a Cadillac Optiq 2. Despite having spent considerable time working through the Lyriq details, Alex was incredibly understanding and had no hesitation in exploring the new option with me. He was transparent and kind throughout the process—explaining all the calculations, walking me through GM employee rebates, and ensuring I was comfortable with the final numbers. The car needed to be shipped from Detroit, and Alex went the extra mile to secure a fair shipping rate. Our interaction spanned almost two months, and his professionalism and dedication were outstanding. On the day of the purchase, I was assisted by Lisa P., who was equally amazing. She spent nearly three hours with me reviewing paperwork, ensuring the registration and plates were in place before I drove off the lot. Lisa also walked me through all the features of the car in great detail and helped me set up OnStar. It truly felt like luxury service to match a luxury car. Overall, both Alex and Lisa provided a top-notch experience. Highly recommended!