James Ferguson Automotive

Jeff Heinzelman

★★★☆☆

Edited 9 months ago

Review: This locally owned gas station is a solid spot if you’re looking for honest repairs and supporting a neighborhood business. The mechanics know what they’re doing, and they don’t upsell you on nonsense—just straightforward, quality work. That said, the gas pumps are a real drag. They’re painfully slow, and worse, they blast nonstop ads while you wait. It’s like being stuck in a dentist’s chair with a TV you can’t turn off. If they fixed that, it’d be a five-star place. Until then, I’ll keep coming for repairs, but I fuel up somewhere else.

Robert Cullick

★★★★★

10 months ago

No other mechanic has touched our vehicles for 30 years. The last neighborhood mechanics around. Good people. Highly recommended.

Victor Google

★☆☆☆☆

Edited a year ago

Wished to rate a 0 star. The lady was very rude and impatient. We are foreigners and she seems to be an awful racist. We went there looking for a battery replacement. The lady pretended not to understand and repeated our pronunciation and corrected in a condescending tone. After we decided not to fix the car there, she was pissed off, crossed the price out loudly and tore up the paper in our face. The gentleman was fine, as he at least treated us as customers. We were patient and smiling. This auto shop visiting experience was the worst ever. Don’t go.

Joe Presley

★★★★★

6 years ago

I've been going to Ferguson's for 8 years now and wouldn't go anywhere else. They are fair and give great service. Many times when I go they are able to fix my issues quickly without much work and they will charge me accordingly if at all. I've been very happy with Ferguson's and even though I live far away now, I still make the journey to go there for my car repair needs. Honesty in a mechanic is worth it's weight in gold!

Tuscan Knox

★★★★★

9 years ago

So I'm reviewing a gas station... whatever, this place is amazing. Now, granted I don't have extensive experience with their major services, but from my wife's experience at this station today I can only assume they are just really good people. Here's the story: My wife was in the area at a running store nearby. She knew one of her tires was low and happened to ask the guy at the running shop if he knew the closest gas station with air available. He says "oh, you HAVE to go to the Shell down the road... they're THE BEST." Strange praise, but whatever, she drives over to this place. As she's getting out of the car, a service guy approaches, having noticed the low tire, and immediately goes about being super helpful. She hadn't pulled into the service garage, mind you, just up next to the pumps like she was getting gas - speaking of which, this station has WORKING AIR AT EVERY PUMP. The service guy then tells her she can just wait in the car and he'll get the tire filled up for her. She complies and a minute later he's letting her know it's all fixed, but there's a nail in the tire, and because of the type of tire they can't fix it but to call the dealer and get an appointment asap. And have a great day. No haggling about service or tips or anything - just being awesome people helping out.

Brock Adams

★☆☆☆☆

3 years ago

‼️PLEASE READ ‼️ Terrible customer service. The heavy set lady up front has a SERIOUS attitude problem. She made something simple turn into something complicated. You ask simple reasonable questions and you are met with hostility and bitterness. I recommend going somewhere where employees actually value customers.. As soon as I walked in she called the mechanic and told him to stop what he’s doing and to “bring my keys over” The mechanic took my car on a “test drive” came back in the shop and handed me my keys without ever saying a word or even acknowledging me, I was speechless, I would give 0 stars if I could. The lady up front then tries to tell me what is wrong with my car without ever looking at it. I didn’t bring my car in for her to guess what’s wrong with it. I felt unwelcome and felt that she was trying to get me out of the establishment. i brought my car in a 7AM for a simple diagnostic test. The lady up front told me it would take LONGER THAN 8 HOURS.

Brock England

★☆☆☆☆

6 years ago

They need some lessons in customer service. I replaced the AC compressor on my old Volvo last week. I took it to this location to have the system evacuated before I did the work and was told it wouldn't be a problem to recharge it once I completed the work. I dropped the car off this morning to get it recharged. There was one tech in the office when I arrived who greeted me with a 'what do you need' and no eye contact. I love this car, and don't trust too many other hands on it, so I tried to carefully explain what I'd done, that I was a shadetree wrench and not a pro, and would like them to check my work as well as install the O rings on the compressor and tighten the fittings. The gentleman appeared to understand and told me I'd likely need to replace the drier as well, I said that'd be fine and to let me know. I got a call thirty minutes later from Peggy asking what I wanted done with the car. When I explained again what I needed, she began to argue with me about the work and said I should've just brought the car in to them for the full compressor change, that now they'll have to do more work. I was amazed. Had this conversation gone another way, I would've gladly approved the work and they would've gotten a lot more money today, but because of her attitude, I canceled the service and picked up the car. I'll gladly take it somewhere else that wants my business. If the conversation had been professional, perhaps a list of exactly what needed to be done and what they wanted to bill, that would've been fine, but she acted as if they didn't want to do the work. No problem, I'll go elsewhere. Horrendous service. Shame.

Marshall Stokes

★★★★★

14 years ago

As the saying goes, you really do get what you pay for. I have been taking my cars to James Ferguson's shop for many years now, and they have always treated me fairly and performed excellent work on my vehicles. These guys have been repairing vehicles for so long, there's nothing they can't handle on a domestic car. They will gladly show you exactly why your belts and hoses need to be replaced, and they will not rip anyone off. Take it from a guy who has owned dozens of vehicles in his day (me), and who has been ripped off many times in the past: Ferguson is a good, trustworthy mechanic, and they will take good care of you! On a side note, to SBreeze who claims that Lamb's repaired her car "for free", eliminating the noise is not much of a repair. If Ferguson told you that you need a new belt, then you really do need a new belt. But I guess you'll learn that lesson the hard way when your belt breaks on the freeway and you're stuck waiting for a tow truck in the blazing Texas heat! Also, I bought tires from Lamb's once and they sold me a wheel alignment, but when they couldn't complete the alignment because they didn't have the proper tools, they still charged me full price! Not a great idea to consider the local tire shop your mechanic of choice! Nothing personal against the Lamb's guys, I just won't ever buy anything from them again after that bait-and-switch. The reason Ferguson always recommend preventative replacements on hoses and belts is because they have been doing this for long enough to know that the extreme heat here in central Texas really does wear those components out more rapidly than in most other parts of the country. You are way better off swapping parts out before they break than having an actual breakdown which will undoubtedly cost you more than the preventative maintenance you should be doing (consider the tow truck, the loss of time, missing your appointment/flight/class/daughter's birthday/etc, and potentially causing further damage -- or ruin -- to your vehicle from a blown hose or a broken belt!).

Morgan Kelley

★★★★★

3 years ago

Despite other reviews I had a positive experience here!! It’s not all the time people can always be in the best mood. But when there was a miscommunication about something to be done on the car , Peggy was very amenable and flexible to help me out and correct things. Very appreciative !

Donald Willits (Don)

★★★★★

Edited 7 years ago

Good people running it but prices are a little bit expensive. Smitty, a mechanic there, Is simply the best and most honest mechanic you will ever meet in your life. He will bend over backwards to make sure your job is done correctly. Be sure to ask for him specifically if you go get work done there. I moved 250 miles away, but I still drive all the way back to have him do my auto work because he is the only mechanic I've ever met in my lifetime that I can trust.

Vince Sellers

★★★☆☆

3 years ago

While tempting to emotionally give someone a terrible 1-star review for basically being "The Soup Nazis" of the automotive world, I also will fairly balance that I obtained the service I went there for (an inspection) in a timely and successful manner. Lousy customer service balanced with a reasonable amount of time for an inspection balance out to 3 stars. But to echo other recent reviewers, the customer service here I would rate a 2 out of 10. They seemed to have an attitude that they were doing me a massive favor to inspect the car (which is not a money generator for the business ... understood, but they need to understand that as a customer I am basing my decision on where to have my car serviced in the future, and it most definitely will NOT be at James Ferguson Automotive). The lady at the front seemed really annoyed. The person who inspected the vehicle let the door slam in my face after he finished the inspection; somehow I was supposed to know to follow him in to finalize the payment, yet he didn't indicate in any way ... I know this sounds petty, but this is the type of horrible customer service that drive people away. That was my one-and-done with this business. In summary, in a pinch I'm sure they are capable at fixing a car and proved they can inspect a vehicle, but just know you are going to feel like you are bothering someone in the middle of their first vacation in a decade.

Monte Seibel

★★★★★

11 years ago

Ferguson's has always been very honest with me. They've diagnosed a blown fuse and replaced it without charge, they've fixed things that could've been very expensive by finding the real cause and not charging me much at all. They're always great to work with. A couple times, they diagnosed my car and found they couldn't fix the problem (big time exhaust and backflow issues), and they didn't even charge me for all their time. I was referred to them by another person that told me they are very credible and that suggestion has proved correct. I'd highly recommend them.

christopher parks

★☆☆☆☆

6 years ago

First google review ever. I have lived in this neighborhood 7 years. Fergusons has amazing employees doing the actual work, but after this weekend and today I will no longer be taking my vehicle or the 3 vehicles in my family to Fergusons. Always good work and good prices, but after 7 years of being greeted in the office as if I were an annoyance or or disruption, I will pay more and wait longer down the street. I like supporting small businesses, but only when deserved. Anyone can have a bad day, and I know that from my 21 years in service. I would like to wish Ferguson's well, but it would be a lie. I find it hard wish people success when they treat people so badly. I dont expect fake, inauthentic behavior, but just common respect and courtesy for other human beings enter your space.

Melanie M Wilkes

★★★★★

3 years ago

Trustworthy, best around for maintenance, inspections, emergency situations and auto repairs. Grateful for Ferguson''s expertise, reliability, consistency. and professionalism. They've been our amazing Dr. Auto for years!

Cameron Jensen

★★★★★

8 years ago

Hey Austin, last night i had to evacuate from hurricane Harvey, this morning I start the journey to family in Florida, however I needed some maintenance before the road trip. The service I received was as good as it gets( I'm in the auto industry and truly mean that.) Everyone was extremely courteous and professional, and when the bill came Peggy handed my keys and told me to have a safe trip that this was on the house. With everything else going on and losing my home I can't put into words how much this meant to me I really didn't have the extra money to spend. To Peggy Ferguson and the entire team thank you from the bottom of my heart, I couldn't possibly give a higher recommendation. Please if you're in the area choose Ferguson automotive first!

Michelle Martinez

★★★★★

6 years ago

I love this place. Since I moved into this neighborhood about 1.5 yr ago I found this place to do my oil change, they even give you a car wash voucher!!! The car wash even has community scrubs for tires, brush for your whole car, and a pre soak spray before even entering the wash itself. Amazing people, everyone is open to helping you.

David Poole

★★★★★

11 years ago

People understandably write reviews when they are disappointed. For my part, I want to assure any people considering using Ferguson that they have been honest, helpful and reliable with me and my family with all our vehicles for the past 20 years. I'm sure they will make mistakes and have bad days like all of us, but I personally have never seen any.