Japanese Auto Pros

Scott MacDonald

★★★★★

3 months ago

My wife and I have been taking our older model cars to Japanese Auto Pros for years now. They provide excellent service, get the job done right, and have kept our cars running great. We previously got our cars serviced at the dealership, however their costs were significantly higher - we're so glad we switched several years ago. Greatly appreciate having such a high quality automotive shop near us!

Alan Rockman

★★★★★

Edited 2 months ago

I have been going to Japanese Auto Pros for the past 20 years, and before my late father was unable to drive any longer, he also was going there to get his Mitsubishi Montero serviced. Why do I strongly recommend them? First off, it's a family owned operation with arguably the Japanese car mechanics in the Valley of the Sun. The Ngos, Kevin, Tien & Veronica are fair in their pricing and quite upfront if your Japanese auto needs any kind of service. They - and their mechanics always ensure the service is done right & the customer is satisfied. Case in point. I heard a g-r-r-r sound coming from my Honda Accord a week ago Saturday, then experienced a rough idle, with the car stalling in the local Wal-Mart parking lot. I managed to drive it home that evening but fearing the worst, like a belt going out on me. Well I had the Accord towed into Japanese Auto Pros this past Monday morning. No matter how busy they were (especially since it was a short week for them) they did get to my Accord in a timely manner. Then Tien came out and told me exactly what was wrong - a cracked hose and a much needed fuel injection service. He quoted me the price for it to be repaired, and I was much relieved to hear it would be much less than I thought it would cost. The story doesn't end there, though. I have found that the car (a 2014 Accord with over 180,000 miles) runs much better than it did before I experienced the sounds & the stalling. A lot more pep going back and forth across town. Very pleased. If I have any concerns it is that they used to be open a half-day on Saturdays which was more convienent for me since I still work. I wish that they could have kept the Saturday hours - otherwise I do strongly recommend their services for outstanding work and very fair pricing. Thanks, Tien, Kevin & Veronica!

viktr loredo

★★★★★

4 months ago

Great place to take your car. Great work, fast & reasonable prices. I know my car is going to be well taken care of and the work is done right. I know so well that I came from LA to get my Lexus rx330 worked on! 👍🏽

Jerome Petruk

★★★★★

3 months ago

I have been using Japanese Auto Pros for about a year now. I bought my Subaru Forester new, love it when it runs, hate it when it doesn't because every mechanic from Dealer to Grease Gunner never fixed the real problem. Until Japanese Auto Pros... They fixed electronic issues I've had for YEARS that nobody else could fix. The CHECK ENGINE LIGHT that always comes on and every mechanic says, "oh, tighten the gas cap"....right. My 'Baru has a proper physician now, and it's Japanese Auto Pros.

Eric Brown

★☆☆☆☆

Edited 3 months ago

I'm doing a full review so it will be a long read tl;Dr at end. After coming here for years and a dozen different times I will be grading on four points. speed, price, reliability, customer service, now for speed know that the are very fast even for doing multiple large repairs just drop your car off when they open and mostly you will have it back by the afternoon unless they have to order a part but they usually overnight it. Price there cheap like half of the dealership for big repairs and they like to quote more than what you so a dealership repair will be 1500 otd they'll jap will quote 1000 and otd is 800 and as for small things like oil change jiffy lube was like 200 for a full synthetic here I think it was like 68$ for full synthetic. Now reliability this is where the onestar comes from they usually needing multiple trys to actually fix something like an ac tune up, first time 350$ worked for that day then didn't return and they said just a bad o-ring no charge, worked for a day then didn't third time replace expander and condenser 750$. The I got a clacking sounds asked to fix and I rolled away with a clack and a new rattle. Now for customers service they are friendly helpful and always willing to explain like I'm 5 for those who don't understand cars. Tl;dr supper fast, Fairly cheap, 50/50 on whether or not they will fix yourr car or not. Customer service with a smile.

Alan Rockman

★★★★★

2 months ago

Interesting that I recently posted a review for Japanese Auto Pros only to find that it - and my most recent other reviews have disappeared, so here goes again. I have been going to Japanese Auto Pros for the last 20 years, and my late dad did as well for his Mitsubishi Montero before his passing. We have always found Kevin, Tien & Veronica to have always been good & fair with us, their mechanics always superb, the work done right. My most recent experience (12-22-2025) was no exception. The Saturday before I began hearing a clump, clump, clump sound coming from my engine and noticed the idling was ragged. Sure enough, my Honda Accord stalled in our local WAL-MART parking lot, and while I was able to get it started up again and drive home, I feared the worst, like a belt coming apart. I had it towed to Japanese Auto Pros - the beginning of a busy Christmas week - that Monday morning, and as busy as they were, they not only got to my Honda but Tien came out and explained that it was a cracked hose and that the car needed a fuel injection cleaning service. I was not only grateful that it was not only relatively minor repairs but that the cost was quite reasonable. They will always be my go-to-shop for my auto repairs and I am very pleased to strongly recommend them to anyone else seeking an excellent auto repair shop run by people who care.

Annie P

★★★★★

a month ago

Cool shop, the lady up front was super nice and they explained everything and my ride was fixed fast. Will come back in the future if needed.

Sarah Jablon

★★★★★

6 months ago

Sounds crazy, but I literally broke down on their doorstep when my alternator failed. They were able to get my Camry repaired in just a few hours with no appointment, so I could get back home to Flagstaff before sundown. Thank you for the excellent service!

Matt Stedwell

★★★★★

5 months ago

honest mechanics. I went in for an oil change and also mentioned that I had a TPMS sensor that went out and that it might need to be replaced. They checked it and found that my TPMS sensor in my tire was fine and that the system just had to be reset. Great, honest mechanics.

Adam Carrillo

★★★★★

3 years ago

Went in today to get a pre-purchase inspection on my 2020 WRX. Tien was not only professional but very kind and easy to talk too. The service was quick and thorough. I also expected to pay at least double of what they charged. In the end I was provided an invoice with suggestions of what the dealership can fix. I should also mention that I drove through the Valley to get to this location. A friend recommended the shop to me and he doesn't even live in the state. That's how known this place is for their honest service. Great place to take your car! I'll be back when my car needs maintenance!

Alfonso Chapman

★★★★★

4 months ago

Service was/is "GREAT"! Management TN was professional and thorough in the evaluation and installation of my ABS system.

Chantell Nichols-Wright

★★★★★

a year ago

Any time I need servicing done on my vehicle this place has always been happy to help & it’s always a speedy process. The work is always done properly by amazing mechanics & I’ve never had any issues! I highly recommend this shop if you’re looking for a great place that operates with integrity. I don’t live in Phoenix anymore but they’re truly worth the travel for servicing.

Jason Kendall

★★★★★

8 months ago

This shop is very honest, does good work, and doesn't try to take your wallet for a ride. They notice and recommend when parts are starting to get old and damaged. I've been taking my cars to them for about 17 years now.

Kevin Min

★★★★★

5 months ago

I don’t know if I’ll ever take my cars anywhere else. Friendly, prompt, honest, and always great customer service.

Ayjan Bahram

★★★★★

a year ago

If 10 starts were option I would give them 10 stars. Very honest and doing their work with integrity. Best auto repair shop in the valley maybe in Arizona. I was struggling to find honest mechanic and I couldn’t find till just stopped by to ask shop manager question about my car issues after dealership tried to fool me saying that my car was useless and asked for free. All mechanics are loyal , honest and hardworking people. Thank you for your excellent service , definitely will come back again

Daniel Hughes

★★★★★

a year ago

I came in on Tuesday, 3/11/25 to get an estimate for A/C repair on my 2015 Honda Odyssey van. I was expecting the worst. Mr. Tien came out and spoke to me and said I would need a blower motor and he could assess if anything else was needed as that was done (about $350 parts & labor). Less than 2 hours later, work was completed and van was good to go. Van A/C and heat works perfectly! I am definitely a new and satisfied customer. Thank you, Mr. Tien.

M

★★★★★

2 weeks ago

These guys are the best in the valley!!!! I trust no one else!