JENSEN TIRE & AUTO

Keano Goodloff

★☆☆☆☆

4 months ago

I brought my car to Jensen on Wednesday to have a tire checked. They told me my rim was cracked, which was true, and I had a brand-new wheel in the trunk for them to install. During mounting, they scratched the new rim with their machine and dented the face — something I didn’t notice until the next day when I returned to install the passenger side rim. On that second visit, they ripped the bead of the tire while mounting it. They sent me off with a leaking tire without telling me, so I unknowingly drove on 5 psi — which can permanently damage brand-new wheels. When I returned to let them know the tire was still leaking, they admitted the bead was torn and had “sealed it,” but the leak continued throughout the weekend. I came back Monday and was told they would replace the tire “this time only,” even though the damage was caused by them, not me. They also claimed they’re not responsible for any damage caused during mounting — a policy they never had me sign, only stated verbally. Because my car is xDrive, all four tires should be matched in tread depth. Instead, they only replaced the one tire they ripped, leaving me with an uneven setup that can harm the drivetrain. The service advisors were polite, but the quality of the work was unacceptable. Scratched rims, a ripped tire bead, multiple leaks, and mismatched tires are not what you expect from a professional shop.

Kurt Strawhecker

★★★★★

Edited 3 months ago

Great experience with Jensen Tire! The Team was very accommodating, and patient as I needed to solve a lug nut lock issue. The work was done quickly; at the time I requested and at the agreed price. Will be back!

Steve Bowder

★★★★★

3 months ago

I always go to Jensen tire when I need tires. They do it right. And I feel safe when I leave..

Courtney Gilreath

★★★★★

5 months ago

Honestly really appreciate everyone here. I had taken my car to another shop who wanted an exorbent amount for brakes they said needed done while I was getting my oil changed. Took it here after I called them and they quoted me a much more reasonable price and they did a free inspection. Turns out I didn't end up needing brakes for a while after all. First shop I've been to in a long time that isn't trying to take advantage of people for money and I really appreciate it. I will be back when it's time to get my brakes replaced

HM Cap

★★★★★

a month ago

Another great experience at the Jensen Auto at 120th and Dodge. They’ve maintained all my autos for 33 years, and consistently offer honest assessments and quality, timely service at a fair price.

Cori Ross

★★★★★

4 months ago

I was in town for a class, and picked up a roofing nail in my tire. Called first thing Monday morning and got in and out within an hour. They were speedy and efficient! And very affordable. Thank you for taking care of my tire needs!!!

Sean Dyke

★★★★★

Edited 5 months ago

Great job Jensen 120th and Dodge! This location did an excellent job mounting and balancing new tires of mine. They look great! Thanks again to Jesse, Mark and the Jensen Installer Parker. He did a quality install and took great care of my car!

Paul McCandless

★★★★★

Edited a month ago

I came to Jensen Tire for an oil change, a headlight replacement and some other minor services. The drop-off was quick and easy with the services performed in a very timely manner. Their new interactive software identifying the services performed and other recommendations was texted to my cell phone where I had the opportunity to decline or accept the suggested additional potentially problematic services. I did accept one and declined others for the time-being. I next received a text indicating that my car was ready for pickup. All in all it was a very smooth encounter.

jeff johannesmeyer

★★★★★

Edited 4 months ago

Jessie, store manager for Jensen #7 is always quite professional and friendly. While I waited for new tires to put on and balanced, he and Mark kept me posted on progress. Lobby was clean, quiet and comfortable.

Bonnie Bloch

★★★★★

a month ago

Had to check tire pressures . My request was handled immediately and efficiently. Been using this location for over 30 years and I have never been disappointed with the service or prices.

Jeanne Smay

★★★★★

5 months ago

Courteous, fast service. My battery was under warranty so it was replaced at no cost. Jensen stands behind their products and service. I will continue to visit this location due to the outstanding service.

John DeVasure

★★★☆☆

Edited 2 months ago

Friendly customer service personnel. Explained how they would be able to fix my problem and what it would cost. Estimate of time to complete the repair was accurate.

Mary Kay Engdahl

★★★★★

6 months ago

I had tires put on my truck and Mark was awesome. He did a great job explaining and gave me several options for tires. They were done pretty much when they quoted. Nice to have someone be timely.

Levi Dykstra

★★★★☆

4 months ago

They got me in, even as a walk-in. Got an alignment and new tires . They were very busy and had to work late to get my car done for my work the next day. Appreciate Jessie and the others!

Donna Akerman

★★★★★

2 months ago

Great customer service. Mark was very helpful in finding a tire that was within my budget.

Joleen Kelly

★★★★★

4 months ago

Had a low tire-just stopped by and the technician checked it out plus checking all the tires. No charge. They are great!

Arnette Attema

★★★★★

9 months ago

Had an emergency leak and came in with no appointment. Guys were great. Price was great. They were communicative the whole time, no unexpected charges or crazy upgrades. Just fixed me up and got me back on the road, exactly as I wanted!