About Business
Jerry Seiner Salt Lake Kia Service Department is a leading Car Repair specialist serving the Salt Lake City, UT, Salt Lake City area. They provide a wide variety of solutions, including Auto repair shop, Oil change service, Wheel alignment service, and other Car Repair tasks. Boasting a solid 4.3/5 rating from 21 verified reviews, their reputation precedes them. As a locally-owned business in Salt Lake City, UT, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Salt Lake City, UT.
Google Reviews
Mel M
★
☆☆☆☆
a year ago
Good luck purchasing a used vehicle and then needing help later. They’re useless and will tell you to contact other dealerships
Michael
★
☆☆☆☆
a year ago
Terrible customer service. I was put on hold for 48 minutes. And then they hung up the phone on me. And then I used a call back that they offer. And they never called back. I think they may be going out of business.
Cristine Johnson
★★★★★
2 years ago
The Jerry Seiner Salt Lake Kia Service Department is fantastic. Matt is an honest guy who seems like he genuinely cares about the customers.
connie palmer
★★★★★
2 years ago
Mario has been great to work with. Her helped get me setup with s loaner car ehhole they wait for my new engine to come in.
Caden Dalton
★
☆☆☆☆
7 months ago
Very disappointing that they dont accept personal checks. Hard to trust a dealership that doesn't trust its customers.
Robert Janzen
★★★★★
a year ago
they do seem to be very interested in keeping their customers happy. The service people are always very polite. I had a issue with my door, and was concerned that it might be expensive, but apparently it was an easy fix, and they actually fixed it for free.
Marc Sanders
★★★★★
3 years ago
I have a Kia Sportage which was having a persistent problem with a TPMS light that kept coming on. It required multiple visits to determine a cause, and they even called some Kia engineers to get some help. Mario, my service adviser, was amazing, as were the technicians who worked on it. Even though they spent many hours on it, they only charged me for about 2 hours labor. I was so impressed with them!
Clint Madsen
★
☆☆☆☆
2 years ago
Put 1 star cause I can't put zero stars, never post any negative reviews but, I think people should be aware that if you bring in a car that potentially has a warranty on the engine even after explaining on the phone all the details and setting up an appointment that the service manager Michael Rockel will refuse service and when you try to ask questions about there policy they kick you off the property, worst experience of my life at any dealership. Customers beware!!!!!
Brian Smith
★★★★★
a year ago
I loved my experience taking my Kia Sportage in for service. The guys in service were helpful and the manager Rocco helped answer all my questions. Harvey, the customer service specialist was very friendly and made me feel like I was his top priority. I will definitely be coming back.
Muhammad Zeeshan Umar
★★★★★
a year ago
If you are looking for a Salesman that is a real Dude.. Bert is your guy. He is a real Dude. Helped me with taking the car home on my terms. And I must say Patrick the bis boss here is working in your favor!! Can't thank him and praise him enough for finances side of things. Hard to find good people these days.. most businesses are doing business just to get rich.. not for you! Here at Kia I always had great experiences.
alisha montague
★★★★★
6 months ago
Romer helped us to buy out our lease today!!! 😁🙏😇💯🎉 Now proud owners of our 2022 Stinger!!! SO thankful for Romer, Neli and Patrick for giving us an AWESOME deal!! You guys rock!!!
Amy Sines
★★★★★
10 months ago
Matt in service and one of the shop formans ( older with long hair) wish I could remember his name, both are top notch! I recently bought a car here at Kia and started hearing a noise that didn’t belong . I brought it in and was able to have a drive along to point out the noise and they got my car in within the hour. Fixed and no cost to me. Thank you!!! Five stars+
Herbert Argueta
★
☆☆☆☆
8 months ago
This Is, The Worst Pl., To do Business High Call To Make an Appointment for my car oil change. They tell me they give me two oil change for $120 which I agree and I made the Appointment now that I went to for my Appointment they They change everything. They told me they cannot do my oil changing my car Bar for courtesy. They do want oil Change For Hundred Twenty Five dollars, so I asked to speak with the manager which is Mike Rocco, and he wasn’t not very nice person. I was trying to explain to what happened, and he didn’t want to listen to me. And I even asking when I call you can listen to the phone call when I made my Appointment and he told me he didn’t get no way to listen to that which is wrong, because I know they can listen to the conversations, so he told me he can help me in not do anything, but he was very rude. And then he was trying to make it up. He said I will do it for 100.
Eliot Brinton
★★★★
☆
3 months ago
Went in for a prepaid oil change and ended up with rather expensive additional services. Upon expressing my concerns they listened to me and responded in a satisfactory manner.
Mckenzie Hurst
★★★★★
4 months ago
Lee was an outstanding guy!! The service was amazing! They stayed late after hours just to finish an unexpected issue so I wouldn’t have to keep my car there over the weekend. The staff even drove all the way to South Jordan just to get me the unexpected part I needed knowing they would have to stay working after closing. Great staff! 10/10
Lorie MacDonald
★
☆☆☆☆
6 months ago
Worst experience at a service department I’ve ever experienced. First I had my car towed there a week prior I called for 2 days and they couldn’t even tell me if it was there. I drove out there and found it myself in the lot. They told me it would Be another 13 days until they could look at it to even diagnosis it. I talked to Mario the least friendly or helpful. Lavelle and Rikki were amazing and helpful as they could be… 5 stars for them. I ended up paying for another tow to another Kia dealership that was able to diagnose my car the next day and called me to give me all the info on my car.
Leah Day
★★★
☆☆
5 months ago
I'm new to the area and I trust dealerships to generally take care of my car so I decided to schedule my oil change here. I've not had too much a problem waiting other places but despite making an appointment, an oil change that should probably take 20-30 minutes took about an hour 40 minutes. They have some snacks and beverages but still not ideal. It was also a little pricier than I expected ($120 with service charges and taxes etc). Next time I think my husband will just do it himself.
Gregg Taliercio
★★★★★
4 months ago
I've been here a few times for recalls, and warranty work and the staff is always top notch. Matt the service advisor is great and the tech Jim that test drove the car was incredibly knowledgeable and helpful. The way they communicate through the app and keep you in the loop on the car status is great when trying to plan picking up the car, etc.
David Tutt
★★★★★
3 months ago
I took my vehicle here for a recall and they are seriously top notch. Julian was there to help as soon as I drove in and he took great care of me from start to finish. The waiting area is quiet and comfortable and I was able to wait because the service took less than an hour. They performed a thorough complimentary inspection and even washed the vehicle. Would definitely recommend taking your Kia here for guaranteed quality and service.
Sergio Padilla
★
☆☆☆☆
Edited a month ago
I took my 2016 Kia Soul in for service, and they gave me a wrong diagnosis and did a poor job. In December, they replaced the catalytic converter, which they said was faulty, but as soon as I drove off the lot, the check engine light came on, even though it wasn't on when I brought it in. I immediately returned, they hooked it up to the scanner, and said it was because they hadn't replaced the oxygen sensor on the catalytic converter. They told me to come back in three days to have the work done, and I've been dealing with the same problem ever since. Furthermore, a week ago, in January, I took it in again for the same problem and asked them to check the oil. They checked it and told me the engine needed to be replaced and that it would cost more than $7,000. I told them I would think about it and took the car out of the dealership. On the way to another shop, the oil light came on. I went to the other shop, they checked it, changed the oil, and everything was fine except for the check engine light, which showed code P0420. Last Friday, I took it to another shop for an inspection, and I have the report confirming that the vehicle only has that code. I am disappointed with the professional service at this place because they let my vehicle leave without checking the oil, even though I asked them to. If I had driven the car any longer, a new engine might have actually been necessary, since all the car needed at that moment was some oil and a repair for the catalytic converter code, which they themselves had worked on less than 30 days ago. I recommend that they perform better inspections and be more thorough and serious when working on vehicles and giving diagnoses.
