About Business
Residents of Norfolk, VA, Norfolk have long trusted Jiffy Lube for their expert Car Repair needs. Whether you need assistance with Oil change service, Brake shop, Car battery store or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.9/5 rating with 605 reviews. Throughout Norfolk, and particularly in Norfolk, VA, Jiffy Lube is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Jiffy Lube for any Car Repair inquiries or to schedule a visit to their Norfolk, VA facility.
Google Reviews
Howard Isiminger
★★★★
☆
a month ago
Needed an oil change, and they got it done. Couldn't remember when brake fluid was changed so got that too. All done quickly.
Nick Renn
★★★★★
2 months ago
Quick and good price for my oil change. In and out in about 20 minutes. Would definitely return.
Mason Effertz
★
☆☆☆☆
Edited 2 years ago
Update to the update…. Only after a little of a year and less than 10,000 miles, it was discovered that they incorrectly replaced my brakes. Please see the images on one of my brake pads. Had to replace them all yet again and throw away more money UPDATE Jiffy Lube fixed their discrepancy and that one employee no longer works there. They were very quick to make sure I was taken care of. Definitely recommend. ———————— The first time I came to this location the manager was a competent individual that was very friendly and knew his job. They performed an oil change and replaced my truck’s brakes and rotors. I had to order tires and came back today and it was a whole different experience. Wes Griffin what I presume to be the manager was the laziest and most incompetent individual I have ever met. I was told 45 minutes for the tire change and it ended up taking 4-5 hours. I understand that jobs can take a little longer than expected but this was unacceptable. I get that he had to coordinate other clients and whatnot but his time management, multi-tasking, and delegation skills are laughable. I wish I would’ve gotten the first managers name because he was great and I would go here again if he’s working but I will drive away if Wes is working. The other staff was great. Update: just found out they stole one or didn’t secure one of my lug nuts.
Carlos Trejo
★
☆☆☆☆
4 months ago
All i wanted was an oil change and thats all i wanted and then come to find out filters are pulled out of my car and the guy didnt even fully put back my glove compartment. Literally did a half ass job and ending up putting it back on myself and my stearing wheel had oil on it and same for my door handle(inside and out) This really ruined my day
Angela Bechtloff
★★★★★
2 months ago
I was greeted with wonderful employees. All had big smiles! My visit was fast friendly and professional! Thank you kindly
Courtney Evans
★★★★
☆
5 months ago
Excellent with the oil change. Paperwork said added windshield washer fluid. Highly suspect. 24 hours after service, windshield wiper fluid warning light came on. I added a whole gallon.
Sasha Guevara
★★★★★
5 months ago
Loved Christine so much!! Very informative, very polite and easy going! The guys were really nice and quick to do my oil change. Would definitely recommend to come to this place!!
Richard Hilton
★
☆☆☆☆
2 months ago
they tried the classic jiffy lube upsell with the cabin air filter, but that’s to be expected from jiffy lube. what i did not expect was for there to be oil covering every interior surface that the tech could have possibly touched: steering wheel, shifter, center console, and glove compartment all with a complimentary coating of yellow synthetic oil
Polaris D.
★★★★★
7 months ago
Christine was very friendly, and the staff seemed to have fun while working. Service was quick even though we came at a busier time, the lounge was comfortable to wait in (I had a hard time not taking an impromptu nap in the chair!). I came in for an oil change, ended up needing a transmission fluid flush, and apparently ALL my coolant was gone so they topped me off. Christine hooked me up with a coupon, so despite spending more than I anticipated, I still saved on necessary tune-ups. Lovely experience, clearly the staff cares about the work they're doing and providing a great service.
Alisha
★★★★★
5 months ago
Christine was amazing! She went above and beyond to help me and gave the best customer service. She was honest, gave me great advice, and truly made the experience worthwhile. The other guy was just okay, but Christine is the reason I’ll definitely be coming back. She absolutely deserves a raise for the way she handles everything with professionalism and patience.
Tammie Kotarides
★★★★★
3 weeks ago
I've been a customer since jiffy lube built their first store in the area. Why make an appointment to leave your car somewhere else when you can drive to jiffy lube and normally be out in 10 to 15 minutes?
Craig Puryear
★★★★★
Edited 2 months ago
Super nice technicians, fast professional service. And the price is comparable to purchasing the items at any auto parts store. Coming up on 250,000 miles on my impala and it still runs like new.
Amy Schulte
★★★★
☆
a month ago
The oil change was very fast. Employees seemed to do a fine job. I thought $116 after a military discount was a little steep.
Michelle Nix
★★★★★
2 months ago
I had an excellent experience here. Everyone was polite..service was fast...price was fair. This was my first time using this location and I will absolutely choose it for every oil change in the future.
Pinkie Chappell
★★★★★
a month ago
The gentlemen were professional as well as courteous. We asked questions concerning what we were getting for our money and were given favorable answers. Such a nice experience😉
Big MF Rico
★★★★★
Edited 3 months ago
*Rating upgraded based on business's response*I will happily change my rating if I can get this answer from the owner... does jiffy lube no longer vacuum your car as a complimentary service anymore? The last 2 visits, the answer appears to be no. My prior 5 visits, they did. Inquiring minds on social media would love to know concretely.
connie Stuppy
★★★★★
2 months ago
Very professinal and thier kindness was joyfull and was greatful for the service they provided. Many thanks to Tyler and Elljah. Had oil change and out in no time,great service .Would recommend your company to my friends.Mrs.Stuppy
michelle flowers
★★★★★
a month ago
The entire team were very pleasant and the Manager Brian was very informative with a very courteous demeanor. Excellent customer service with an awesome customer support system. Great job guys!
Jo Anne Barrineau
★★★
☆☆
Edited a month ago
My sister and I recently took our brother's car to this Jiffy Lube where I believe we were charged an exorbitant amount for a simple oil change and new filter. We paid $160.67 for what should normally cost between $70-$90. We were paying for this to help our brother, and I feel that we were taken advantage of because of the situation. I would like to add that Jason Johnson, District Manager, reached out to me after reading my review. He was most understanding of my concern and explained to my satisfaction that these costs were not out of the ordinary. I will add that the manager of this Jiffy Lube was kind enough to give me 25% off my next oil change. I appreciate his effort to appease me.
Lenthia Willie-Clark
★★★★★
3 months ago
My oil change service was quick, friendly, and very professional. This is my go-to store to make sure I get what I need for my car to keep going everyday. The young lady who waited on me was knowledgeable and extremely courteous. It made my visit there feel as though I was truly a customer being treated like royalty. TOP NOTCH! I highly recommend this store!
