Joel's Water Street Auto

Crystal H

★★★★★

5 months ago

Literally the only mechanic I’ll go to in town. Joel is super honest and straight up- I’ve had work done with him before and it was all super easy and straightforward to get in and out. Today, i discovered a mouse has been getting into my car somehow. I brought it to him, and, free of charge, he checked everything out and told me what to do to replace my cabin air filter. Meanwhile he is extremely busy and getting phone calls and booking out into next week. He gave me 30 minutes of his time for FREE, and taught me how to fix it myself so i can save over 100 dollars in labor fees. What could have been easy money for him resulted in good advice and an amazing deal for me. Thank you again! I will definitely be back if my car needs servicing

Sarah Klatt

★★★★★

5 months ago

Joel‘s is exceptional—I went to UW-Eau Claire and found his shop my sophomore year when I got my own car. He is kind, honest, and true to his work. He understands college students and the situations they may be in. He didn’t just help and repair my car; he taught me how to do it myself when he wasn’t there. Many feel that auto shops are selfish and profit-focused — Joel’s is far from that. Living out of the city for two years now, I have realized how lucky I was. It is hard to find a shop that shows you transparency and selfless work. Joel and his team are reliable and dependable. If you are around the city, go to Joel’s and never think twice.

Daniel Wisniewski

★★★★★

2 months ago

I haven't had any service done here yet but was calling for a pre purchase inspection and I'm guessing I spoke with the owner. Very nice guy and very knowledgeable and willing to give advice even before anything is scheduled. A lot of shops will act annoyed when they have to answer the phone and not really give you any advice before you schedule service but he immediately was helpful and friendly. Definitely deserves the good reviews.

RW

★☆☆☆☆

2 months ago

I specifically said over the phone I wanted to use my own oil and filter. He quoted me 30 dollars. After it was done, he said it was 45 dollars! He said its more expensive if I bring in my own oil and filter! Total rip off! Ill never go there again! Bait and switch central!

Ken McGinley

★★★★★

3 months ago

Andy has taken great care of my daughter and her CRV during her years at UWEC. Knowing that she has a trustworthy go-to mechanic is very important to me and I appreciate the level of care he provides. If you have a Blugold student, I strongly recommend sending them to Andy.

Angie Prochazka

★★★★★

3 months ago

Our daughter’s car didn’t start when she was set to come home for break. They squeezed her in that same day and switched out a battery for her quickly. Great service!

Keri McDermott

★★★★★

11 months ago

Our son is in school in Eau Claire. His check engine light came on yesterday. He is planning to come home this weekend for Easter. We stumbled on a bunch of positive reviews about Joel’s. Passed along info to our son. He stopped by Joel’s today and they were able to correct the problem, run a diagnostics test and sent him on his way at no charge. Super impressive and cannot express my gratitude - to know your kid is taken care of and not taken advantage of. Incredible customer service. We will be back without question!! Thanks.

Holli Jacobson

★★★★★

4 months ago

I stopped by with a headlight out and no appointment and I was promptly helped and the problem was fixed in a few minutes. Thanks for being so friendly and affordable!

Brittany S

★★★★★

3 years ago

Joel & his team are great! They always make sure to get my car in as soon as possible and are very trustworthy. Recently I was experiencing some squeaking in my breaks, and because they replaced them just 6 months ago, he told me to bring my car in, and they would take care of the issue free of charge. They ended up replacing numerous parts to be extra cautious. I am very grateful for Joel’s Water Street Auto!

John Ayers

★★★☆☆

2 years ago

Joel is knowledgeable, honest, and affordable. I trust him with my car. I can't, however, say the same about some of the guys he has working for him. A lot of them seem to "shoot from the hip" on their repairs. I wish I could count the times I've received my car back from his shop only to find that something else was now wrong and had to take it back. You'd think they'd notice this stuff on the test drive, but no. Case in point, my brakes failed on the highway the very day after I got my car back from Joel's shop. I strongly suspect that no one followed the procedure to trigger the self-adjustment mechanism on the shoes, which caused drag and boiled my brake fluid. I'm lucky I didn't hit anyone. In all, Joel's shop is fine for easy, run-of-the-mill repairs. For anything complex or involving deeply interconnected systems, take it to the dealership.

Margie Evenson

★★★★★

a year ago

We have always had a great experience with Joel’s Water Street Auto! The team is knowledgeable, honest, and provides excellent service. I highly recommend them to anyone looking for reliable auto care!

E Garthwait

★★★★★

3 years ago

This is the only place I have been taking my car for the last 4 years and they are absolutely amazing!! Honest and hardworking they have never overcharged me and I almost always get my car back the next day (the longest I've ever had to wait was 2 days). They are honest and will tell you if something needs to be fixed right away, or if it can wait. They have even done several work around for me to save me money on a car that I just needed to run. They are truly the best mechanic I have ever had and I recommend them to everyone I know. Thank you Joel and his team!!!!!

Dan The Man

★★★★★

2 years ago

Joel and his mechanic’s are Great A+++. Finding a mechanic Shop that is honest, trustworthy, smart, friendly and upfront is Awesome. They went above and beyond on a busy day to fix the issue with the car. Thought it was going to be something major and was a minor issue that saved us time and money. Joel’s Auto is the place to go in Eau Claire. Great service. Highly recommend them to anyone.

Taylor Hand

★★★★★

4 years ago

Joel is an amazing mechanic, he shows true integrity with his business. I have had my car fixed on two different occasions and he was quick fixing it and charged me a very fair price! Will definitely be going back if I need something fixed in the future! I would recommend to anyone

Yer Thao

★★★★★

4 years ago

Great service and fast too. Joel went straight to the fix and did not try to sell me other BS or warranty parts. I had my engine mounts replaced. Price was very fair and not ridiculous like other places. Joel is a great listener and understands what you need done for your car. Highly recommend!! Thank you Joel and pals!

C Carlson

★★★★★

2 years ago

Joel went out of his way to help start my car after the battery died on it a little ways from his shop. I drove it around for a while and brought it back to him to see if it would start after I shut my car off. It worked and I was sent on my way. He was so nice and upbeat during the whole thing and put me at ease. I would 100% go to him again.

Micah Winter

★★★★★

5 years ago

Joel is super helpful and honest, and he charges a fair price for his work. He has helped us with issues with a current car and also inspected a used one we were looking at buying, and he told us all the pros and cons of what he found. He explained things without being condescending, and he was so nice to us. Overall a great place to go for any auto repairs you need!