Johnson Lexus of Raleigh Service Center

Reggy Wright

★★★★★

2 months ago

I recently brought my Lexus in for routine maintenance at Johnson Lexus of Raleigh Service Center, and the experience was excellent from start to finish. The service advisor Kierstyn was knowledgeable, courteous, and kept me informed about the status of my vehicle and any recommended service. The waiting area was comfortable and clean, with complimentary Wi-Fi and refreshments. My car was serviced on time, the quality of work was outstanding, and the pricing was transparent with no hidden fees. I appreciated the attention to detail and the follow-up note confirming the service performed and next steps. I would highly recommend Johnson Lexus of Raleigh for both routine maintenance and any major repairs.

Larry Sellers

★★★★★

3 weeks ago

I was able to get a service appointment when I needed it. Johnson picked up my vehicle & provided a loaner. This was extremely helpful & was one of the reasons I purchased a Lexus from Johnson. Constantine, my service advisor, did an excellent job of communicating & staying in touch regarding the repair progress & when my vehicle would be ready. I highly recommend Johnson Lexus.

Terry Jones

★★☆☆☆

a month ago

Competent professional services and customer care. Outrageously expensive! Could have had same services by local mechanics for 1/2 cost. RX 350 great vehicle. 127,000 miles. No repairs. 1st dealership service. Never again unless no other options.

Nova Erica Tan

★★★★★

a month ago

This was my first time bringing my car in to this service center. I was advised by a family member to have my transmission fluid changed after reaching a certain number of miles. So I made a service appointment. Otherwise, my car had no other issues. The service representative who greeted me was very nice and friendly. After about 15-10 minutes of sitting in the waiting area, the rep came to speak with me. She spoke with her manager and let me know that a fluid change was not necessary, in fact it could be harmful to my car. She said it would cost over $400 to do and may not confer much benefit. I was really appreciative of this because they could have easily just taken my money but they were kind enough to spare me the hassle and cost. They offered a complimentary car wash which was greatly appreciated then sent me on my way. I had no problems!

Alexander Klyukin

★★★★★

3 months ago

I would like to express my sincere appreciation for the outstanding technical service provided for my Lexus NX250. The overall service quality was exceptional, with strict adherence to the promised completion times and a high level of professionalism throughout the entire process. I was particularly impressed by the thorough and transparent communication regarding my vehicle’s condition. The complete explanations, along with a detailed video recording of the service process, gave me full confidence in the work performed and demonstrated a genuine commitment to customer trust and transparency. Special thanks go to service consultant Tanner Mraz, whose exceptional care and professionalism truly set this experience apart. Tanner scheduled my vehicle’s maintenance at a time that was most convenient for me, patiently and comprehensively answered all my questions about the car’s technical condition, and ensured that the service was completed promptly and exactly within the agreed timeframe. This level of attention, efficiency, and customer-focused service reflects the high standards I expect from Lexus. I am very satisfied with the experience and would confidently recommend this service department to other Lexus owners.

Linda smith

★★★★★

a month ago

Although Johnson did not do the body work, they had Accurate Auto Body on board to help me. They did an awesome job! I picked my car up in 3 days. Thank you, Kierstyn, for taking good care of me. It’s always a pleasant experience whenever I come there.

Beverly Colville

★★★★☆

3 weeks ago

Took car in due to AC not cooling. Ran diagnostics and everything checked out. I am still not satisfied. It feels like the right side is colder than left. Just found out I have a serious medical condition and haven’t had a chance to get back. Nick was great to work with. I love service here. Just need to feel 100% about my AC with summer coming on.

Jai W.

★★★★★

3 months ago

The service I received from Johnson Lexus was nothing less amazing. The moment you drive your car in they treat you like royalty. The customer service is like something I've never seen before. I needed a loaner to go to an appt while in the area and that was even smoother. I got my loaner and was on my way. While out, I receive a short video of my car and what was being done. Then shortly after a text saying my Lexus was ready. I appreciate what they do there and am very thankful for the treatment I received. I will be going back and recommend that if you drive a Lexus this is the place to go to.

Darlene Brown

★★★★★

6 months ago

The experience at Johnson Lexus is second to none. From the moment that I drive up for my service appointment and am greeted warmly by a customer service representative until the completion of the job, I am awed by the professionalism. I love getting the videos of the work being done and constant updates of the services being performed. This is my fourth Lexus purchased from Johnson Lexus of Raleigh. I always bring my vehicle here for service. Shout out to Reece for his excellent customer service.

Kimberly Wehinger

★★★★★

2 months ago

Constantine Machikas at Lexus ~ the BEST experience ever at any dealership. Highly professional and efficient with following up on my car service. He communicated every step and also sent a video which was fantastic. Took every bit of worry out of my visit ,talking me through it all . I’ve never enjoyed any car service until having Constantine as my service advisor. I will always set my future appointments with him only .

Kay Bunch

★★★★★

2 weeks ago

When I bought my certified Lexus preowned car, it came with a full 2 year maintenance and warranty. Lexus also offered to come pick up my car and leave a loaner for scheduled maintenance. I took them up on this offer for my oil change. It was such a smooth and convenient transaction.

Marcus Elliott

★★★★★

5 months ago

Chris in the Service Department provided exceptional customer care from start to finish. He was professional, attentive, and kept me informed throughout the entire process. It’s clear he truly values his customers — he took the time to explain the details of my service, answered all my questions, and made sure everything was handled efficiently and correctly. Chris goes above and beyond to ensure every visit is smooth and stress-free. If you’re looking for someone who delivers top-tier service and genuinely cares about your experience, I highly recommend working with Chris at Johnson Lexus of Raleigh!

Katiuska Bustillos

★★★★★

a month ago

Excellent experience at the service department. Javier was very professional, friendly, and attentive throughout the entire process. Everything was explained clearly, and my car was taken care of perfectly. I highly recommend their service.

Nancy Armstrong

★★★★★

4 months ago

Johnson Lexus has never offered me less than 5 star service. This was true of my most recent service. My wait for the service writer was short. I was very grateful to have use of a complimentary loaner vehicle. That benefit is really important to me. Very quickly I received a text with a video demonstrating exactly the issue with my car that needed repair. Everyone I encounter at Johnson Lexus of Raleigh, from the receptionists to loaner car people to the staff in the waiting area and of course my dedicated service writer all want me to have a five star experience and they have achieved that in my experiences with them. I rarely experience this level of service these days. What a pleasure.

Chrisi Kemp

★★★★★

3 months ago

Buying a Lexus was a major life change. I will never go back to another car. Taking my car in for its first service was super easy. That team really has it all together! I was in and out in a hour, everyone was super kind, and I was informed of all steps. Would recommend 10x over the other guys! The Johnson group is top notch.

Wanda Mosley

★★★★★

a month ago

Great customer service, resolved the issue and sent a video on what they found and repaired. Diffently up to date on technology. Andreas was very pleasant and attentive to my concerns. It was NOT a very long wait. I appreciated the car wash😊

Diane Mayhew

★★★★★

a month ago

I took my cat in to Johnson Lexus in Raleigh for my 20,000 mile service plus a recall. They had estimated 4 hours for all the work. In less than 3 hours, I had a shiny, clean car ready to go. Thank you to the service department for being so efficient.