Johnson's Auto Repair

vincent kanagaraj

★☆☆☆☆

3 months ago

My car keys were stolen on their lot. I cant access my glove compartment because they wanted to go with a temporary fix to ‘get it off the lot’ Didn’t hear anything about the ‘police report’ that was filed even though I asked. Super sad.

Jack Cavanaugh

★★★★★

a year ago

This is the only place we take our cars...Jeff and his team will level with you, and be honest about cost, need and timing of repairs. It is huge to have a mechanic that you can trust! If you are looking for a good and reliable mechanic, you should definitely try them out.

Maya Chavez

★★★★★

a year ago

This is arguably the best repair shop I have ever been to. I called to request an alternator replacement and if they could get me in, they provided an estimate over the phone and got me in same-day. They were true to their word following completion of the work with great value and no hidden agendas to say more things were wrong. They are welcoming and friendly from the second you walk in the door to after completion. They even got it done earlier than they thought. Due to work conflicts, I couldn't pick it up until the following morning and they said it was no problem/no charge. Highly recommend Johnson's, as this is now my go-to shop!!

Margaret Paek

★★★★★

a year ago

Amazing. On a huge road trip. Just needed a headlight bulb replaced... called, they said come in at a certain time (after lunch), we did, they fixed it in seriously less than a minute, and we were on our way. So grateful. Such amazing service.

Nathan Wasserman

★★★★★

3 years ago

They are the best mechanics I’ve ever used. Fair, honest, smart. 10/10 would recommend. I do simple maintenance on my car like oil changes and basic repairs. Whenever I can't handle it I bring it Johnson's. They know I like to understand the details and don't mind walking me through the details of what needs to get done and why.

Paul Kinahan

★★★★★

a year ago

Our family of 5 have been taking our cars at least annually to Johnson's every since we moved to Seattle over 20 years ago. I'd guess close to 150 visits at this point. They are efficient, budget and safety conscious, and never try to upsell. Would never go anywhere else by choice.

Emily Pham

★★☆☆☆

Edited 4 years ago

I was recommended this place and was happy to see so many good reviews but unfortunately I had a bad experience. I came in for an oil change and a basic inspection '07 Honda Accord. When I made the appointment the man sounded bored and annoyed. I was hoping to be greeted warmly and made to feel comfortable because of the recommendation and reviews. But I never felt heard or welcomed, and felt rushed to drop off my car instead of talking about what I wanted them to check for. The owner was talking on the phone the whole time I was doing the check-in process, which is fine - I understand he has other customers to attend to - but he waved me out the door before he hung up and so I didn't feel like I could tell him what my concerns about the car were. Two days after they serviced me, the malfunction indicator lamp came on. My car stalled out at a stop light. The diagnostic said gas too lean. Johnson's had checked my air filters so I figured they bumped something that caused it to malfunction in that way (I cleaned air filters, cleaned air sensor, checked gas cap, etc.) *edit* I took it to another mechanic and they said the purge solenoid was pulled out of the intake hose. Johnson's seems to have just forgotten to put it in the right way. Cost me $130 for a different mechanic (friendlier, more trustworthy) to find this simple mistake. The other issue is that they reinstalled my brakes wrong and now they scrape/rub when I brake. I would have gone back and asked them to fix these issues/refund but they had been so short and uninterested in me previously that I didn't feel comfortable interacting with them again. Very disappointed I had this experience after so many fantastic reviews. Good thing was the oil change didn't take too long, about 4 hours

Irvin Lien

★★★★★

5 years ago

I rarely write reviews but I was very impressed by the service here. We were on a tight schedule preparing to move to a different state when we discovered one of our tires were flat the morning we were departing. We called a few local repair shops at 7:30am and Johnson's Auto Repair told us to come right in. We were helped immediately by Ian and the repair took fewer than 5 minutes. Ian did a great job on the tire patch and we received wonderful customer service. I appreciate that they were extremely accommodating on such short notice and would definitely recommend Johnson's Auto Repair.

Elisabeth Rosenthal

★★★★★

3 years ago

We have been using Johnson's auto repair for several years. They always provide quality service. I decided to write a review because they charged me for parts, but not for labor, for replacing my headlights. My headlights were not a simple at-home replacement (I tried; youtube lied). The headlights were a special type and I would not have been able to do it myself. However, it took the repair man just a few minutes. They are professional and kind. When you see a full parking lot at a repair shop, like at Johnson's, you know that shop is a good one.

Marshall Boyd

★★★★★

a year ago

I needed replacement of both tail light assemblies on my pickup. Jeff suggested I obtain the parts myself and they would install. I followed the sage advice and saved a good bit of change. Johnson's always goes the extra mile, doesn't do unnecessary work, and is frank and forthright with recommendations.

Stephen Wood

★★★★★

a year ago

Fantastic auto repair shop. I had a wheel issue with my car, the service was fast and the price was fair. If I ever have any more car trouble, I will be back here.

Chad Watson

★★★★★

5 years ago

Johnson's has quickly become my go-to auto shop since living in the area. I, as well as my partner and our roommate, have each taken our vehicles to Johnson's multiple times over the years and have been pleased with the service every time. The folks at Johnson's are honest and straightforward, I don't feel like I am being oversold or pushed to shell out for unnecessary or extra services. The service has been high-quality every time.

Chris Strom

★★★★★

11 years ago

I visited Johnson's earlier this month to have the transmission fluid changed in my Mazda Millenia. The entire process from scheduling an appointment to picking up my car that day was extremely simple. They were friendly, knowledgeable, and trustworthy. A great recommendation. I plan on calling them again the next time I need auto repairs done.

Mark Goitia

★★★★★

3 years ago

Great repair shop in north Wedgewood neighborhood. Proper turn over rate. Fair pricing for the quality work performed. Been there a while, so fitting in to their work schedule requires patience among long-term generational customers that know quality takes time to perfect.

Matt

★★★★★

4 years ago

Johnson's was easy to schedule my truck to diagnose an issue. Quick turnaround ,great communication, & fair price. I've run into issues with repair shops before so this was quite pleasant.

Kourtney R

★★★☆☆

5 years ago

I was recommended to try this place out but I didn't have a great experience. First, I feel that they overcharge. Second, I went in with a bad wheel bearing, told them that, and they said no everything is fine. So they charged me just for the time to check it out, as shops do when they don't find an issue. It was like $120 or something. Waste of my time and money. The very next week, I bring it in and they realized that the wheel bearing was actually bad. It's been bad for 5 months so it wasn't a new, barely there issue. They did apologize but didn't do anything else, such as deduct the diagnostic cost, or otherwise give a discount. It was over $400 for one wheel bearing on a 2014 Hyundai Elantra, so it seemed a bit steep to me. They were really kind and beyond quick to fix it though, even without an appointment.

chicagocubs26

★★★★★

8 years ago

Have taken every vehicle that we have owned to Johnson's for over 20 years including a BMW M3 and a Ford Lightning. They are honest, efficient, no nonsense, and reasonably priced; often cheaper than expected. You can trust that they will not "uncover" a repair that you didn't know about. They have even performed small repairs and fixes that they've no-charged me as a courtesy. An amazing business that I am blessed to have close by!