Jones Body Shop

Fran McKnight

★☆☆☆☆

4 years ago

DANGER ⚠️ What a disaster this body shop is. It took four weeks to get our car repaired. Then there was at least three issues they didn’t address until we pointed them out. To add insult to injury they tried to charge $250. for a part they didn’t even supply. Thank goodness my insurance company picked up on that. Who knows how many other little add ons we didn’t know about? I am saddened by the fact that the manager took no responsibility for any of it. Every issue that was brought to his attention according to him was someone else’s fault. I did hear from someone else the body shop right down the road from Jones was excellent. You might want to check them out. I finally gave up on Jones Body Shop and am now taking my Acura to the shop down the road. Oh and just as a final insult my bill started out as about $3,100 then another $ 2000 was added. So again DANGER DANGER ⚠️

Erik G

★★☆☆☆

13 years ago

50 years of excellence... I took my car to Jones to have a dent fixed on the rear left quarter panel. I would really like to know what takes 3 weeks to fix a dent, paint, and check the alignment. I should of turned around and walked out when i heard another customer arguing with employees, the very first time I came into the show. I'll make sure no one that I know ever uses their services.

Eugene Potts

★☆☆☆☆

2 years ago

Very disappointed with This Jones Honda Body shop .first of all thy said 7 days to replace two door.had the car for 31 day.i called them several times. Thy told me work on replacing rubber seals an paint.got the car back an thy never replace the rubber seal in the front window ..water

ERROR 101//

★☆☆☆☆

9 years ago

This place is a joke. I have had nothing but trouble since day one. I dropped my car off July first and they wouldn't not give me any info about the car or send out courtesy call with updates. We are now into August and still my car is in there. I have called Kris Jones the general manager with no returned calls. I also called Joe keener service manager with no returned calls. I finally went in last week and they told me that my warranty would not cover my mechanical issue due to it being in an accident and it was not in an accident. So I then called my warranty only to find out they never called it. The next day I went in they told me "I guess we never did call the warranty". At that time I also demanded to meet with the service manager Joe keener and he showed no care or concern for my issues. I told him how I as hung up on after hearing 2 service men argueing over who would answer the phone then one guy said I'll handle it and picked it up and hung it up. They told me my bill will be $1300 but I just spent that amount of money on my rental car for a month. They said they were only starting to work on the car last Thursday but who knows anymore if they are just never going to return the car at this point or not since I have been disrespected, and treated unfairly with no regard for good customer service. Do not use them, if Honda would actually invest into there shops this would or should be unacceptable.

matthew meacham

★☆☆☆☆

3 years ago

My van was hit and Allstate required I take it there they had it for over 3 months be for I got it back I called to check on it again after they had it for 2 months and they just stared working on it. They sed they were bissy with a bunch of cars that came in at the same time as mine. I have had honda cars my whole life never have I been treated this horrible in my life the blatant lack of communication. Literally no one reach out to me for over a month until I called because Allstate sed it was almost done and when I called the shop they sed they didn't even start working on it and they had to order parts so they lied to my insurance and the life to me for too mor months following that. After just over 3 months and me calling and Gering my insurance involved again they finally finished my van. I have decided my next van will most definitely be a Toyota sienna just so I do not have to deal with jones honda of lancaster ever again. Beyond disappointment if you have some ones car the least you can do is call and give them updates at minimum every week or every other. If you are still waiting on parts then at least the customer knows what's going on.

LaTonya Bermudez

★★☆☆☆

8 years ago

After repairs were completed there was chipped paint, scuff marks on the paint and trim and the color was wrong. The door handle included in the estimate was also broken and you could tell the tried to hide it by painting over it. They said they would make it right. A week later it was better but they charged again for repairs that were included in original estimate. It look over a month to get my car back!

Sean McKnight

★☆☆☆☆

4 years ago

"Caution" Under no circumstances should you use this repair shop. Our experience was extremely bad on every level. It started off with a three week delay in getting our car in the shop and the troubles continued from there. The original estimate was almost doubled from the final cost. The repair time we were given was nearly quadrupled. When we finally picked up the vehicle the workmanship was subpar and needed to be taken back and fixed. However when we finally picked the vehicle up it still was not done correctly and we needed to take it to another body shop to fix it correctly. When these concerns were brought to the attention of the shop manager. He had tons of excuses and they all blamed other people, he never took responsibility for the poor craftsmanship and poor communication throughout the entire process. Avoid the shop at all costs

Ciro Gambone

★★★★★

4 years ago

Friendly and professional staff. The shuttle service is very convenient. the paint-less dent repair work performed was excellent. they have a large backlog and takes months to get your vehicle into the body shop.

Megan Frame

★★★★★

7 years ago

After I hit a deer, I took my car to Jones Body Shop to have the front bumper replaced, among other smaller repairs. Their quality of work was exceptional. While waiting for parts caused a one-week delay, the staff were helpful each time I called to check on the repair status. On the day I was scheduled to pick up my car, I received a recall notice in the mail for my front passenger airbag. I called the shop to see if they could replace the airbag (with little expectation that it could be done without visiting an Acura dealer). When I came to pick up my car, I was pleasantly surprised to find the airbag had been replaced. Thanks for going above and beyond!

Alina B

★☆☆☆☆

3 years ago

I had front end damage from an accident on April 25… had my vehicle towed to the shop and they told me it would take about two weeks once they start the repairs. I did not get my vehicle back until JULY 15. I understand with back ordered parts etc two weeks wasn’t a very realistic completion date however three months is outrageous for a repair that they said would take about two weeks from start to finish. The insurance company, enterprise rental, and myself called just about every week and tried getting a hold of Jeff who was the estimator but we would never get a clear answer, the last encounter I had with him and asked for an estimated completion date he literally told me “I don’t know”….. would occasionally talk to Dan who was pleasant and tell me every week it should be completed soon however they didn’t start on my car l til the beginning of July.. so that was a bit frustrating . They received the check from the insurance company and apparently had the ordered parts delivered since the end of May.. but didn’t start on my car til JULY… if you get an estimate and it doesn’t seem like a major repair and shouldn’t take longer than two weeks then I’d suggest you take your car to a different shop that actually starts repairs in a timely manner. I will stick to Apple Honda.

Rose Tivoli

★☆☆☆☆

3 years ago

We have never been treated with so much rudeness and lack of courtesy. Had to get our crv fixed after an accident that was not our fault. We had to work with Jones and Allstate. I am not sure who was worse. We had to lakes to at least 3-4 people at jones and each one was poor. We left messages and never heard back. We actually had one worker say they would arrange to extend the car rental with Allstate and Enterprise and never called back. When we called back we had to let the customer phone ring 15 times before someone answered. We were promised our car and it wasn’t finished. Had to wait another day bc they were to busy to complete the paperwork. Again they didn’t communicate this with our insurance and when we dropped off the rental they expected us to pay for the extra day. Needless to say that didn’t happen. I’m the work they did on the car and as ok. But they need to have training on there customer service. All around a very bad experience.

Ben Rogers

★☆☆☆☆

3 years ago

Go to Faulkner next door instead. I originally scheduled work at Jones, but when I took my car in they had it torn down before they noticed they didn’t have the primary part needed in stock. This was despite having a 2+ month wait for the appointment. I had to get them to reassemble my car and give it back to me, since the wait was going to be undetermined. There was no communication on the issue before I called 2 weeks into them having it. I instead went to Faulkner where, although I still had to wait for an appointment, they had everything fixed in a week with daily updates to me. Oh, and despite having a Honda and going to Jones, the quote on the primary replacement part was double at Jones than Faulkner. Lots of reasons to avoid this place!

Barry Simmons

★☆☆☆☆

Edited 3 years ago

I made an appointment and got my vehicle looked at for some warranty paint work. I called them a week later to get an update, they said they would call me back with some info. It has now been almost 6 weeks and have not heard anything back. And I was even dealing with the Manager directly. I guess good customer service is not a priority.

Wyatt Schwanger

★★★★★

2 years ago

I have had nothing but good service here. I had to get my car fixed up THREE times (not all my fault haha!) and each time Jones did a great job. Howie and his team are great people to work with. Ryan and Derick are very friendly at the front desk as well. They go above and beyond for me each and every time. They follow up with me and keep me informed throughout the process and follow through with the insurance companies as well. I did have to get my car repainted through a warranty claim and they honored their work no questions asked. I highly recommend working with them if your insurance accepts them, or if you just need simple work!

Daniel Fisher

★☆☆☆☆

a year ago

My insurance company didn't recommend Jones, but I had used them previously and had been happy so I used them anyway. Never again. This experience was terrible. Their processes are broken, their communication is non existent. I would recommend trying ANYTHING else before using these folks. A small example... I waited 7 months for sensors to arrive. I was patient. Called regularly to check. Once the sensors were received, we took the car in, expecting to have it back in a day or two... but waited another month for the sensor mounts to arrive (they hadn't been ordered when the sensors were, and now THEY were backordered). Then, after waiting (very impatiently) for them to resolve this issue... they had me wait an extra day because their new car center chose to wash new cars before a customer.

Ann Marie

★★★★★

a year ago

A deer ran into my CRV and did substantial damage. Howie & the team at Jones Body Shop did a fantastic job. Quality workmanship, quick turnaround and no residual evidence of any issues. The transaction went very smoothly with insurance and I couldn’t be happier. Fortunately I have not needed a body shop in the past, so my instinct was to take it to the dealer where I purchased the car. If I or anyone else I know needs one in the future, Jones will be my go to place!

Thomas Buckwalter

★★★★★

3 months ago

My first time using the body shop, they treat you with kindness, my wife’s car was fixed and returned to her in 5 days, the car is her office, Thank You