Ken's Automotive & Transmissions

Bob Z

★★★★★

7 months ago

While Tyler is very knowledgeable about the mysterious inner workings of a modern automatic transmission, I was especially surprised by the integrity shown at this shop. I brought in a low-mileage truck showing early signs of tranny issues and after a very through inspection (driving it 80 miles to replicate the issue) he recommended a course of action that didn't involve them doing an expensive overhaul. Putting the customer's best interest first, even if it means not making money, is rare and I would not hesitate to bring any maintenance problem here, and would recommend it to anyone needing work done.

Rhonda Britton

★★★★★

8 months ago

I had been traveling to visit family in Frederick and had a mechanical emergency. Before I had left for my trip to Frederick, I had my oil changed at the dealership. Drove 2 hours to my destination. Spent the day and night with family. When I came out in the morning, there was oil all under my car! Checked my oil and the pan was almost empty. Called AAA to have it towed to a repair shop because there was that much oil gone. My family said there was only one place they trusted with their vehicles and that was Ken’s. So glad I listened. Turns out the dealership never put the plug back in the pan. Ken’s did a great job getting me in and taking care of my car on such a short notice. They checked everything out, put in a new plug and added new oil. And ensured me my car was safe to drive back home. Thank you, Donna and the Mead family.

Sarah Rodgers

★★★★★

9 months ago

Great experience! This business is extremely professional, thorough, transparent and quick! The online booking option is great and they’re very communicative throughout the whole process. As someone who doesn’t know much about cars, it was great to have someone explain the repairs and answer all the questions. My mechanic Nick was very kind and honest about what actually needed fixed and what was optional to fix. Highly recommend Ken’s Auto!!

Marvin Wilke

★★★★★

4 months ago

Had my Subaru in to evaluate transmission slipping. Not the diagnosis I hoped for but found Nick to be very honest and helpful. He seems very knowledgeable also.

Michael Pabon

★☆☆☆☆

7 months ago

Took my 2012 Equinox to Ken's Automotive & Transmission, Frederick , MD to repair my air conditioner. They charged me $1,500.00 and they never fixed the air conditioner. They guaranteed me excellent service, but they gave me the worse repair service I have ever received from a car mechanic. They even refused to take my vehicle back for repair even when it was under warranty for quality work. There customer service Representative - Nick was uncooperative and rude to me and wife, we are two senior citizens who are in a fixed budget and were taken advantage by shysters. I will never take or recommend them to no one for vehicle service..... I pray to God they will be out of business, they don't deserve to be business owners. I curse your business....

Corey Rabuck

★★★★★

2 years ago

Custom 2019 F250 had new wheels mounted and balanced and had special requests with alignment They never questioned my requests and satisfied my needs with the right knowledge even tho the computer probably told them otherwise (like other dealers) custom knowledge is hard to find! I like to service my truck myself and they noticed oil change light was on but never pushed a thing also noted some important things that needed to be done like coolant flush and differential fluid during full inspection.(they actually inspected) Very happy with this service and will continue to use Ken’s! P.s. They left a thank you note in cup holder as I returned to truck it was very comforting and felt that much more caring!

Jeff Axline

★★★★★

7 months ago

Great communication throughout the process. New rear diff on my Mustang. So far so good but I have to baby it for 100 miles.☹️ Hard to do but following directions. They handled the insurance company and I am extremely happy with the work!

Brian Boose

★★★★★

Edited 2 years ago

Ken's is my go to place for automotive service. Great to patronize a locally, family-owned business. The staff are professional and knowledgeable. The shop can service the smallest to largest repairs. Even entire engine replacements on historic/muscle cars. Recommend them strongly.

Scott Graham

★★★★★

4 months ago

Great experience overall! Office is warm and ready to help and goes the extra mile. Special mention to Tyler, patient with me and always ready to listen.. that's important to me. Thanks Tyler and the entire group at Ken's!

ross evans

★★★★★

7 months ago

My first time using Ken’s. I’m from out of town and lost my transmission. I needed a transmission rebuild and Ken’s took on the job right away. I got a fair price and the job has been completed and I’ve had no issues with the transmission rebuild. Nick was my advisor and was friendly and professional. The shop was clean and the office area organized and comfortable. I have found it hard to find trustworthy and competent service shops, so I’m very happy to have found Ken’s.

Aaron Wiggins

★★★★★

3 months ago

I’m new this area and found Ken doing a search. Rave reviews from customers. I was not disappointed. Everyone I spoke with were respectful, explained everything clearly and, give off a ‘your family’ feel. Very professional and I love that the gratitude they show is a breath of fresh air. As long as I am in the area, I’m only going Ken and his great family. CALL KEN’s!!!!

Mar Sihelnick

★★★★★

2 months ago

I brought my 2017Jeep Patriot in for a transmission service. Nick the advisor called and pointed out some other things that needed attention. My battery failed the load test. But they didn't try to upsell or talk me into anything that didn't have to be done immediately. I appreciate that in a service shop. My Jeep was returned when promised and as clean as when I dropped it off. I would highly recommend Ken's for your automotive needs. Mark Sihelnick 12/29/2025

Wendy Whiten

★★★★★

3 months ago

A long time ago I had a vehicle that had an issue with the transmission and I took it to another mechanic and they tried to charge me 3000.00. I told them I was going to get a second opinion and I took it to Ken’s Transmission and they looked at it and told me it was something minor and charged me 58.00. I remembered that and went to them again with my other vehicle and they were still very kind and nice and fixed my issues and I am very happy with their service. Keep being trusting and kind and you will always be blessed. Thanks for everything.

Angie Dunn

★★★★★

7 months ago

Very positive experience with Kim and her team (particularly Nick) at Ken’s Auto. My diesel van needed a quick diagnosis and fix (DEF fluid issue) and they made it all happen on a busy day. I observed only positive attitudes, received a clear explanation of the work, and…bonus, I was charged a very fair rate. This is a special group of folks and they did excellent work for me. 5 stars, thank you!

Alec Proakis

★★★☆☆

2 months ago

Very thorough shop. They gave me an accurate price at quote, finished the job quickly, took pictures and have reasonable labor costs. However, I found OEM parts from the GM Dealer down the road for half of what Kens Automotive charged me for parts. The parts were in-stock and quoted by GM Fitzgerald. I could have avoided that surprise at the credit card reader by asking for a breakdown at the initial quote and verifying part costs before the work was done. I will still recommend them. Just do your research on your quote breakdown.

Hanna

★★★★★

a month ago

This is a great local family run service. Everyone was accommodating and easy to chat with about any concerns. I especially appreciate they take the time to explain their process thoroughly, so you know what you’re paying for and why. Very straightforward. Prices are the just that as well, I’d say they’re more affordable than most.

Paul Ferguson

★★★★★

3 months ago

I took my 1967 ford there and they did excellent work! I truly appreciate the professionalism of the staff and tyler was great communicating everything with me along the way. Thanks Guys. Great work.