Ken Towery's Tire & Auto Care

Celina Porter

★★★★★

6 months ago

I am grateful they squeezed me in for an oil change. It was a bit overpriced, and took longer than I wanted, but the gentleman at the counter was kind, and a little fun, and most importantly, he didn't try to sell me anything, or scare me into adding on services. I would go back, with the increased price and wait time.

Alan Harber Mister Munchi

★☆☆☆☆

6 years ago

UPDATE: Their insurance gave me my cars worth after it was totaled out I reached out to see if ken Towerys wanted to help as the only reason I had to get a new car was because of them. I have yet to hear anything from her a simple no or anything would be better than flat out ignoring someone who couldve died because of your company's mistake. Had 2 tires blow out and had them replaced here. I normally always use this Ken Towerys for all my tire issues but never again. Made it maybe 5 mins down the road and my tire fell off my car at 35 mph car smacked the ground hard as my tire went across all Lanes of traffic hitting a parked car after jumping the curb and stopping on the sidewalk. So glad a 18 wheeler was in my way from getting onto the on ramp where I could've died or had I made it to my destination and picked up my kids and this happened on the way back on the highway we all could've died. I normally don't bash or give bad reviews but my life and my kids lives were potentially put on the line by the carelessness shown here. They are rectifying the situation with repairing the car and refunding my purchase as well as repair the ladies car that was hit by my run away tire and fixing my car, as well as providing a rental car however that doesn't make my car run like this has never happened. Or make me feel safe having work done here or by any mechanic really. My car may never run the same again even after the repairs.

Shavonne

★★★★★

3 months ago

Chrissy & Wes are super friendly, efficient, and keep you in the loop about your services and any issues. Chrissy keeps the business running and Wes keeps the services running. Highly recommend this location (3421 Bardstown Rd.) for all car service needs.

Michele Stigall

★★★★★

2 months ago

The team got me on the road quickly. I appreciate the professionalism and the care I was given. I will definitely be back to replace my other tires.

Kellen Bass

★★★★★

2 months ago

staff is friendly and knowledge. got my car in and out in under 24 hours. my go-to for any tire work in louisville.

Jo Carter

★★★★★

3 months ago

I broke off tire sensor while trying to put air in tire. Drove to nearest place to get help. The people were awesome, kind and friendly. Service was timely and affordable . Thank you Ken Towery.😄

Aban Kskw

★☆☆☆☆

2 months ago

Nobody spoke english here. I took my tire to get patched. It had more than one hole in the tire. Guy says $20 per tire. He patches one hole, put the tire back on and request another $20 for the other hole to get patched, rather than doing both at once while the tire was off. These guys are scammers.

Maxwell Hammond

★★★★★

a month ago

I had a slow leak on my rear tire. Staff at Ken Towery greeted me and asked for details of my problem. They informed me they would attend to my problem and it would take an hour or less. They explained to me what the problem was and what it would cost. I was really impressed by the service at Ken Towery. My problem was solved in less than an hour.

Rebecca C

★★★★★

3 months ago

We had just left the airport and the check engine light came on right before setting off on our long drive home. We thankfully found Ken’s and the mechanic was really kind and sorted us out quickly. Thanks for saving our evening and giving us peace of mind driving home!

Diane Gasana

★★★★★

2 months ago

At first, they explained they were extremely busy and couldn’t assist me that day, which I respected. When I came back, my tire was repaired in less than an hour. Great customer service

Will Lutes

★★★★☆

4 months ago

The main number will always take you to an outsourced call center in another country. They were absolutely no help and this company should be embarrassed by that. However, the in store experience was amazing!! Fast and friendly service that more than made up for the initial frustrating call. From the service manager down to the tech that we spoke with, you could not have asked for a better experience. This would have been a 0 if you had asked me to rate them before we went to the store. That should let you know what great service I received.

Cooper Stage

★☆☆☆☆

a month ago

Took them all day just to get an oil change done, because they were working on other cars when mine was just sitting in the parking lot for hours. When they wanted to fix my radiator, they tried to charge $1300, when a place a mile away did it for $760. This place is way too overpriced when there are much better mechanics in the area.

Aitza Dawkins

★☆☆☆☆

5 months ago

I brought my car to this business on October 11, 2025, because it was overheating. They ran a diagnostic and said it needed two new heater hoses, a thermostat, and a valve cover gasket. I agreed to the work and paid about $1,500 in total. Unfortunately, just five days later (October 16), my car started overheating again. I had to tow it back to the same shop. After checking it again, they told me that now the fan was burned out and the wiring harness was damaged, and that I would have to pay an additional $1,100 for repairs. At this point, I was very disappointed. The overheating problem was never fully fixed the first time, even after paying a high amount. I expected the issue to be properly diagnosed and resolved during the first repair. Instead, I felt like I was being charged twice for what might be connected to the same problem. I would not recommend this business to no one. If I paid for the computer diagnostics in first place, how could they tell me the problem was not related?

Wandah Gibbs

★★★★★

3 months ago

Excellent mechanic and support staff. They went above and beyond to fix my car. I broke down in the midst of a long trip. They understood and prioritized my repair, even helping me by recommending hotels etc. my vehicle is now working great. I highly recommend them and would definitely use them again.

Tagan Swinney

★★★★★

2 months ago

Recently I went to Louisville for a family vacation. My car broke down not only once but twice in Lights Under Louisville - we were the last car to get towed out of the caves. The following morning we managed to get my car to Ken’s. There was only two people working there, a man and his wife - I'm so sorry names don’t stick with me so I can’t remember their names. Both of them were very professional, friendly, knowledgeable, and willing to help and answer any questions I might have had. My car was in, diagnosed, parts delivered, and fix all within three hours. There’s no a mechanic shop at home that could do what this man did in the time this man did it. My car was good as new and ready for the long drive back home. I owe the two employees there more than a thank you but that’s all I can say for now. Thank you for getting my car fixed so my husband and I could make it home.

Kenny

★★★★★

3 months ago

Got a flat driving to work and stopped in to the closest tire place. Didn't expect much but they saw to my car immediately. Had to order the right tire but was there in an hour and took a diagnostic of my vehicle during the wait. I was given a detailed description on the issues that may arise and when I should address them. They showed me respect and explained everything to me perfectly. I'm definitely going to be a loyal customers from now on after this experience!

Rachel Blalock

★★★★★

a month ago

Ken Towery’s Tire was AMAZING! We were from out of town for medical appointments. Me and my autistic son when we noticed air escaping from our back passenger tire. Even when we would add air, the psi would continue to go down. I pulled into their place of business in a panic. The gentleman that helped me was so awesome. He did everything he could to get us taken care of as quick as he could because he was aware that my son was already very anxious and has a very difficult time calming down while waiting. They were able to pull a nail out and patch the tire in less than an hour. So grateful for them.