Ken Towery's Tire & Auto Care

Wandah Gibbs

★★★★★

3 months ago

Excellent mechanic and support staff. They went above and beyond to fix my car. I broke down in the midst of a long trip. They understood and prioritized my repair, even helping me by recommending hotels etc. my vehicle is now working great. I highly recommend them and would definitely use them again.

Aitza Dawkins

★☆☆☆☆

5 months ago

I brought my car to this business on October 11, 2025, because it was overheating. They ran a diagnostic and said it needed two new heater hoses, a thermostat, and a valve cover gasket. I agreed to the work and paid about $1,500 in total. Unfortunately, just five days later (October 16), my car started overheating again. I had to tow it back to the same shop. After checking it again, they told me that now the fan was burned out and the wiring harness was damaged, and that I would have to pay an additional $1,100 for repairs. At this point, I was very disappointed. The overheating problem was never fully fixed the first time, even after paying a high amount. I expected the issue to be properly diagnosed and resolved during the first repair. Instead, I felt like I was being charged twice for what might be connected to the same problem. I would not recommend this business to no one. If I paid for the computer diagnostics in first place, how could they tell me the problem was not related?

Cooper Stage

★☆☆☆☆

a month ago

Took them all day just to get an oil change done, because they were working on other cars when mine was just sitting in the parking lot for hours. When they wanted to fix my radiator, they tried to charge $1300, when a place a mile away did it for $760. This place is way too overpriced when there are much better mechanics in the area.

Will Lutes

★★★★☆

4 months ago

The main number will always take you to an outsourced call center in another country. They were absolutely no help and this company should be embarrassed by that. However, the in store experience was amazing!! Fast and friendly service that more than made up for the initial frustrating call. From the service manager down to the tech that we spoke with, you could not have asked for a better experience. This would have been a 0 if you had asked me to rate them before we went to the store. That should let you know what great service I received.

Diane Gasana

★★★★★

2 months ago

At first, they explained they were extremely busy and couldn’t assist me that day, which I respected. When I came back, my tire was repaired in less than an hour. Great customer service

Rebecca C

★★★★★

3 months ago

We had just left the airport and the check engine light came on right before setting off on our long drive home. We thankfully found Ken’s and the mechanic was really kind and sorted us out quickly. Thanks for saving our evening and giving us peace of mind driving home!

Maxwell Hammond

★★★★★

a month ago

I had a slow leak on my rear tire. Staff at Ken Towery greeted me and asked for details of my problem. They informed me they would attend to my problem and it would take an hour or less. They explained to me what the problem was and what it would cost. I was really impressed by the service at Ken Towery. My problem was solved in less than an hour.

Aban Kskw

★☆☆☆☆

2 months ago

Nobody spoke english here. I took my tire to get patched. It had more than one hole in the tire. Guy says $20 per tire. He patches one hole, put the tire back on and request another $20 for the other hole to get patched, rather than doing both at once while the tire was off. These guys are scammers.

Jo Carter

★★★★★

3 months ago

I broke off tire sensor while trying to put air in tire. Drove to nearest place to get help. The people were awesome, kind and friendly. Service was timely and affordable . Thank you Ken Towery.😄

Kellen Bass

★★★★★

2 months ago

staff is friendly and knowledge. got my car in and out in under 24 hours. my go-to for any tire work in louisville.

Michele Stigall

★★★★★

2 months ago

The team got me on the road quickly. I appreciate the professionalism and the care I was given. I will definitely be back to replace my other tires.

Shavonne

★★★★★

3 months ago

Chrissy & Wes are super friendly, efficient, and keep you in the loop about your services and any issues. Chrissy keeps the business running and Wes keeps the services running. Highly recommend this location (3421 Bardstown Rd.) for all car service needs.

Alan Harber Mister Munchi

★☆☆☆☆

6 years ago

UPDATE: Their insurance gave me my cars worth after it was totaled out I reached out to see if ken Towerys wanted to help as the only reason I had to get a new car was because of them. I have yet to hear anything from her a simple no or anything would be better than flat out ignoring someone who couldve died because of your company's mistake. Had 2 tires blow out and had them replaced here. I normally always use this Ken Towerys for all my tire issues but never again. Made it maybe 5 mins down the road and my tire fell off my car at 35 mph car smacked the ground hard as my tire went across all Lanes of traffic hitting a parked car after jumping the curb and stopping on the sidewalk. So glad a 18 wheeler was in my way from getting onto the on ramp where I could've died or had I made it to my destination and picked up my kids and this happened on the way back on the highway we all could've died. I normally don't bash or give bad reviews but my life and my kids lives were potentially put on the line by the carelessness shown here. They are rectifying the situation with repairing the car and refunding my purchase as well as repair the ladies car that was hit by my run away tire and fixing my car, as well as providing a rental car however that doesn't make my car run like this has never happened. Or make me feel safe having work done here or by any mechanic really. My car may never run the same again even after the repairs.

Celina Porter

★★★★★

6 months ago

I am grateful they squeezed me in for an oil change. It was a bit overpriced, and took longer than I wanted, but the gentleman at the counter was kind, and a little fun, and most importantly, he didn't try to sell me anything, or scare me into adding on services. I would go back, with the increased price and wait time.

sheri leary

★★★★★

7 months ago

I developed a flat on a Chicago to South Carolina road trip. It was at a Louisville gas station. Side-tire blowout, had to be replaced. I got to Ken Towery’s just as they were closing. They took pity on me, rebooted the computer system and found a replacement in-house. They even replaced the temp in its wheel well, no small task with a very full rear cargo area. I can’t tell you how grateful I am for their kindness and professionalism. They wouldn’t even accept a gratuity although they saved me an extra hotel night. Bravo to my three guardian angels!!! -Mike Leary

Inalvys Reinoso

★★★★★

3 years ago

5 star for this people, yes. I had a great experience last Saturday. We were driving all city looking for a tire for our Camaro 2018 and no shop have it till next Monday. But only in this shop we found a nice lady that talks with interest to my son and offers to us another kind of tire that can be fixed in our car. The both mechanic that care about our car were very special people. Talking to us in a really good manner and with patience. All these people care about clients.Every one of them talk to us slowly and trying to make us understand every word. And the young mechanic guy was very trustworthy with us, he explained our car needed a wheel too but they didn't have it and almost by 5:30 pm we cameback with the part and he nicely placed the part in our car. Nice people, trustworthy, transparent, and helpful.

Jeff Golden

★★★★★

5 months ago

Had a flat tire which I really needed fixed quickly and they were awesome. Very professional. Would definitely recommend.