Lexus of Omaha Service

Robert Katz

★★★★★

3 weeks ago

I booked an oil change at Lexus and was treated with kindness, respect and over the top help. Welcomed with a smile ! They were very attentive and made me feel at home during my drop off. I was gratefully set up for a loaner car also (so nice) ! Adi was top in his game - fantastic service and making sure everything was taken care of while my car was there. I will go back 🔜 and i will tell everyone LEXUS is there REAL DEAL. They rock !! Thank you LexusTeam.

Dave Stock

★★★★★

2 months ago

Nick and Joel were great to work with. There was no pressure and they were both very professional. The Lexus experience stood out as superior to many other dealerships. They provided clear information on the vehicle and how the price was determined. The price was set well based on my research. The condition of the vehicle I purchased was excellent.

Maureen Packer

★★★★★

Edited 3 weeks ago

I was missing a small piece off of my front bumper. I had expected to wait a few weeks for the part to arrive. I was pleasantly surprised to receive a call back within two days that the part was ready and painted! Nick kept me informed during the process. I was quite impressed with the speed of the service and with Nick‘s support. Thank you so much for always giving such great service at your facility.

Geri

★★★★★

a month ago

Cory is by far one of the best service person I’ve ever worked with!! He is always friendly, honest and explains everything about whatever work is being done. I always know I’m going to be well taken care of. Cory is a credit to your dealership and you are so lucky to have him!!!

nan zhang

★★★★★

2 months ago

This is call back service. Cory did great job on take care of us the moment we made reservation and arrived to the dealer, and fix the car in estimate time. The whole process was smooth with no surprises. Very time efficient and there is no cost to us.

Shannon Mosley

★★★★★

3 months ago

Gerardo Barrera is ALWAYS a professional and listens carefully to any and all concerns I have with the vehicle’s service and he makes safety the #1 priority. He’s very communicative and always helpful. The Lexus staff also does a great job and is very friendly. Job well done for the Service Dept! - STM

Willie Graves

★★★★★

a month ago

Nicholas is focused on delivering a memorable customer experience. He is courteous and leaves no stone unturned. During my last visit he noticed moisture in my headlight assembly and explained the process for the repair. I was impressed because it wasn't flagged on the inspection by the technician.

Dillon Jones

★★★★★

2 months ago

Brought my Lexus in for a 5K service and had a great experience with this dealership! Everything was super simple and straightforward, and the service team was professional, honest and efficient. Everything was handled smoothly from start to finish. Would definitely recommend the service department at Lexus of Omaha.

constance shedrack

★★★★★

2 months ago

For the past three years, Lexus of Omaha has provided me with exceptional vehicle maintenance services, exceeding my expectations in every aspect. Their staff are not only courteous but also highly competent, demonstrating a deep understanding of their work. I appreciate their professionalism and will recommend their services to anyone with Lexus or Toyota vehicles.

Catherine Biddulph

★★★★★

3 months ago

The folks at Lexus of Omaha really know their stuff. Great customer service—for example, I was advised that my tires were still good until at least the next seasonal sale. 😎. Also, that I have additional free maintenance coming, that I didn’t know about. I have purchased both new and certified pre-owned Lexuses at this place. I really can’t imagine taking my vehicles elsewhere for maintenance.

Carmen McKenny

★★★★★

3 weeks ago

Nick does a great job! He is knowledgeable, professional, and it is always a pleasure working with him. Lexus of Omaha is fortunate to have such a dedicated employee.

Jill LeQuire

★★★★★

5 months ago

We took our car to Lexus and had our oil changed. We worked with Adi and he was great, friendly and let me know that tires had been rotated and all levels checked. I was very happy with the service I received and will definitely be returning. Thanks for making my experience at Lexus great.

Thomas

★★★★★

a month ago

As always, Lexus of Omaha is a step above everyone else. Their service it utterly outstanding. Adi was exceptional. The young man who delivered my vehicle back to me did a great job.

Matt De Wit

★★★★★

3 months ago

First time visiting. They were very well organized. Drove in to service department, very friendly. I got a message with my repairs with a clear cost. I approved them and they communicated clearly. I needed a loaner car and they helped me out with that too. Very friendly people. Great experience.

Linda Harwood

★★★★★

2 months ago

I didn't have an appointment and Alec was gracious and asked if I could wait they'd work me in. They did a review of my vehicle, took care of the recall notice and Put air in my tires. And I was on my way in Short time. Excellent service!!!

Robert Wasilewski

★★★★★

4 months ago

I went to this dealer for an oil change and to check if any of the other fluids needed to be serviced as they are the car’s life blood and haven’t had them checked recently. I waited at dealer’s service lobby where I helped myself to coffee and a snack. After a while, Cory, my service manager, told me that only the brake fluid needed to be changed. Since this service was unplanned and late in the day, I was given a loaner car of my choice. I returned the next day to pick up my car. Cory went over what was done to my car. In addition to the oil and brake fluid work, Cory went over a detailed bumper to bumper inspection of my car. It was a good report. I left the dealership feeling pretty good about the condition of my car,. I’ve been taking my car to this dealer for over 20 years. I always felt that they were as much concerned about the condition of my car as I was. I have nearly 200,000 miles on my car and with the continued excellent service at the dealership I hope to get another 200,000 miles. Thank you Cory and the excellent service team for taking care of my car for 20 years.

Rob Oats

★★★★★

a month ago

Repair wheel hub studs, among other miscellaneous things. They were very courteous and performed a thorough, detailed inspection of my vehicle. Gerardo clearly explained issues - excellent communication of progress of repairs.