Lexus Stevens Creek Service

Juliette Donovan

★★★★★

6 months ago

I had a great experience with my 20,000-mile service at Lexus. Michael Nagy was very helpful throughout the process. The service took about two hours, and the dealership provided complimentary coffee, water, and a comfortable waiting area that included cubicles for working or studying. The entire facility was very clean, and all the staff were friendly and professional.

Vishwajeet Jadhav

★★★★☆

a month ago

It’s a decent servicing experience at Lexus Stevens Creek. Customer service by Alfonso is outstanding. But they can definitely improve in small gestures like 1. Just charging the electric car, if they gonna keep it the whole day or in my case 3 days. 2. If they claim that they are cleaning inside out then they could also clean cup holders or dashboard… Just something to make customer feel satisfied

Jeremy

★★★★★

a month ago

I’m a little late getting this out there, but I had to make sure Marco Rodriguez got the credit he deserves. Marco is hands-down one of the best service advisers I’ve ever worked with. He didn't just go through the motions; he actually went above and beyond to make sure I was connected with the right people to get everything sorted. What I appreciated most was how he kept me in the loop—I never had to reach out for an update because he was already one step ahead. Marco really made me feel taken care of. If you’re heading into Lexus for service, definitely ask for him. Huge thanks again, Marco!

Tony Nguyen

★★★★★

7 months ago

Called in the morning for an oil change appointment and was able to come in a few hours later. Was quickly checked in as a first time customer and given a loaner car in less than 30-45 mins! Came back and car was ready to be picked up and parked in the shade. Amazing service!

Dave Lustig

★★★★★

2 months ago

Stellar service from Alfonso and the rest of the team at the Lexus service department after a rock start and quick recovery that went beyond expectations. I thought I was going in for a recall notice I had. They thought I was coming in for my 5,000 mile service, I'm at half that which is why I wasn't expecting it yet, but they do it at 6 months if you haven't hit 5,000. I requested a loaner in the text exchange, and they said they would "try" but they're first come first serve, which I thought was odd since I paid for the service package that comes with a loaner. Alfonso explained when I arrived they hadn't scheduled a recall job for me, just 5,000 mile service. He said a loaner wouldn't be available for that because it takes less than an hour. He immediately said let me see what I can do. He came back a few short minutes later and told me they would do everything and managed to find a loaner for me. That was when it went from initially bad to good. As we were doing a walkaround on my car I pointed out a body issue I needed to take care of. This is where it went over the top exceeds expectations. He told me they can do the work, gave a very fair price, a fraction of what I expected, and came up with a schedule that worked for me, covered by a loaner. The results were beautiful - like new. I was so impressed that Alfonso and team were able to work around the communication problem on the initial call, adapt and work me in to cover the recall too, and then return my car to its original look for such a fair price. This is my first Lexus. I've never been treated that well at any other dealer's service department.

Bo Ngo

★★★★★

2 weeks ago

I brought my car in for the 50,000-mile maintenance and a recall. My service advisor, Hong, was fantastic—as always, she never disappoints. She is consistently responsive and ensures everything goes exactly as planned. The entire dealership staff is polite and incredibly helpful.

Maria Reynoso

★★★★★

2 weeks ago

Made an appointment to have maintenance on ny vehicle. I got to my appointment a bit early and the staff took my vehicle in with no hesitation. I waited in the lobby until the service was done. I enjoyed a warm cup of coffee and got some work done. Truly appreciate all staff and the service.

carrie yasukawa

★★★★☆

3 weeks ago

Samson my advisor - I really liked him as he was the complete package of how a employee should be kind, courteous and detailed as he spoke about my cars needs and all. I’ll definitely work w him again. From start to finish- the people I encountered were very kind !! Thank u! Just a bit high in cost..

Gary Hubbard

★★★★★

3 weeks ago

Michael Nagy was my service representative, and very cordial, thorough and helpful. He even gave me his contact card, if I might have other questions in the future. The waiting space was, as always, pleasant with really good coffee. And, fewer fattening snacks! This was the first service so it was free as the next six month service will also be.

Praveen A

★★★★★

3 weeks ago

My experience with the Lexus Service has been really great for the past year and half. I take any advisor mostly so it’s convenient but the truth is all are great. Depending on the service, if it would take longer like tire changes, they also accommodate rental car etc. as needed. So, overall I think they have been really great at customer service. Their price is competitive to any Lexus services anywhere and they also do small extras that I think make them exceptional and keep the Lexus brand difference alive.

Janeth Blanco

★★★★★

a month ago

I recently brought my Lexus in for service because I was hearing an annoying squawking noise coming from the brakes. From the moment I arrived, the experience felt smooth and professional, exactly what you hope for when servicing a luxury vehicle. I had the pleasure of working with Samson Du, and he was fantastic throughout the entire process. He took the time to really listen to my concerns about the brake noise and made sure everything was thoroughly checked. He explained what was going on in a way that was easy to understand and never made me feel overwhelmed or rushed. Not only did they take care of the brake issue, but during the inspection they also found a nail in one of my tires. I had no idea it was there, so I really appreciated how thorough they were. They patched it up during the same visit, which saved me from a bigger problem later on. Overall, the service was efficient, transparent, and genuinely customer focused. Samson kept me updated, answered all my questions, and made the whole experience stress free. It is always reassuring to know your car is in good hands. I will definitely continue servicing my Lexus here and highly recommend working with Samson Du.

Maria Pangelina

★★★★★

a month ago

Had an appointment to drop my car off for it's 20,000 mile service plus alignment. Kunal was the service advisor that helped me. He was friendly, good communication and made the process very easy. They always have loaner cars available that makes it much easier so I don't have to worry about having someone pick me up and drop me off. I'll be back next time service is due!

Lisa

★★★★★

Edited 2 months ago

My Lexus RX350's front splitter and fenders were cracked and needed replacement. Eric Yang served me; he was so considerate. He suggested I buy the parts from their official website and have them delivered to the store, as they would only charge for labor. I was very satisfied with the price and extremely satisfied with Eric Yang's service. He was professional and considerate of his customers, and I would definitely recommend him to my friends.

Akshay Menon

★★★★★

a month ago

One of the best dealerships I’ve experienced across the Bay —and their consistently high Google rating truly speaks for itself. This is my third visit, and each time the service has been exceptional. I brought my car in for the routine 5,000-mile oil change, and the service team went above and beyond by thoroughly washing and cleaning the vehicle and even topping off the gas tank. The staff is professional, efficient, and genuinely focused on customer satisfaction. I highly recommend Lexus of Stevens Creek’s service center to any Lexus owner looking for a hassle-free and premium service experience.

Nancy Erfan (Realtor)

★★★★★

a month ago

Kunal Pabla is professional and polite. He took good care of my car and provided updates with great service. When I picked up my car, I also wanted to know where I could buy touch up paint for a few small areas on the hood of my car that needed to be touched up. Kunal said I could buy the touch up paint from their service center and walked me to the appropriate person to help me with my purchase. Chris also was very professional and gave me a nice loaner car. When I picked up my car, the woman at the front desk did a great job and she was also friendly and professional as well as the man who helped me buy the paint. Even the Ashley who scheduled the service appointment when I called was very professional and helpful. Everyone made it a great and easy experience to get my car serviced. I appreciate it. Thank you.

Ivy Kim

★★★★★

2 weeks ago

I changed my *fave* service location to this one after trying 3 different locations. The service rep Marcos Rodriguez was the reason I prefer going here now since last year. He's super professional, efficient, AND friendly. I've encountered at least 6 different reps in the past 4yrs and he's gotta be the best one! (And I AM VERY PICKY per what my husband says ^^) Just being honest when I say he's just good at what he does and has all the answers to any question I have. Currently, my husband and I own Lexus vehicles and our next car will probably be another Lexus (without a doubt). As long as he is working here, I know which location to go to and who to book with 😀 (Shout out to Ricardo as well, who helped me with a loaner this past weekend. The process was super smooth and quick). Thank you Marcos for your hard work as always. My husband and I will see you on our next maintenance visit! Ivy

Tiffany Anderson

★★★★★

a month ago

I am impressed with my recent maintenance visit to the Santa Clara Lexus dealership. My service writer, Kunal Pabla, approached my vehicle and patiently listened to all of my questions and concerns and addressed each with care. He was also willing to speak with anyone within my family or friend circle who could help describe and offer input and context. It wasn’t needed, as he examined all aspects of the situation at hand and made sure I understood next steps. I remain pleasantly surprised with the efficiency in which the team worked, online and via text with easy to peruse documentation and pictures with clearly defined overviews of the proposed work order. Kunal obtained my permission with a signature before starting work, including costs. A loaner car was readily given for free to help me move along with my day. The work was cost effective and timely and was communicated to me the entire time. My car was returned clean and in better condition than when it was dropped off. I am thankful to have met Kunal and his able team to help the health of my car so it runs like a champ for many years to come. I love my 2015 Lexus IS 350 , which I bought from this dealership with the plastic unwrapped right before my eyes. I highly recommend this dealership and maintenance shop as a trusted source for your car care. Your friend, Tiffany Anderson