M & M Tire & Service Center

G R

★★★★★

a year ago

The best locally owned auto shop in Lubbock. I have taken all my vehicles here since 2005. Mitch will never steer you wrong with your auto needs.

Matt Collins

★★★★★

5 months ago

Super courteous and honest staff. I will definitely be going back to them as needed.

Mohamed Elsaadani

★★★★★

9 months ago

Took my car to them after the brake light came off on the dashboard. They added brake fluid and charged me nothing. They are honest and fair. Highly recommended place

John

★★★★★

a year ago

I’ve been here several times. This most recent time was a spur of the moment something was wrong with my car and it sounded terrifying. Mitch got me in quick and fixed me all up and charged a reasonable price. Mitch is the best you can get in town. I’ll be sad when I leave Lubbock because I won’t have Mitch for working on my cars.

makayla martinez

★☆☆☆☆

11 months ago

‼️UPDATE:‼️ DO NOT TRUST! Took my car to a real mechanic — one who actually knows what they’re doing — and he fixed every single issue I came in with for just $250. Mitch had me get on the ground to look at a part he claimed was the a/c issue. It wasn’t. It had nothing to do with the problem. The real cause? According to the new mechanic, it was just low Freon — allegedly. Funny how my A/C worked perfectly before I ever came here. As a woman, I was mocked, berated, and completely disrespected. I wasn’t taken seriously, and I was treated like I wouldn’t know any better. This shop is predatory, unprofessional, and dishonest. If you’re a student or a woman — be warned. Stay far away.

Joel Bell

★★★★★

Edited 4 months ago

Everytime I've come here, they've done fantastic work! They've been very welcoming each time I've come and always fix the issue. Prices are very reasonable and I appreciate their hard work and excellent customer service. I appreciate yall!

Makayla Martinez

★☆☆☆☆

11 months ago

Absolutely do NOT recommend! If you’re a TTU student and not from the area, DO NOT trust this place. For your own sake and your money, find another shop in Lubbock. My boyfriend originally took my car into M&M to get checked due to the engine jumping, as I work full-time (8–6) and couldn’t go myself. The initial quote was around $630 for an O2 sensor and an air filter—seemed reasonable at first. Then we were suddenly told by Mitch that my car needed cylinder head work totaling $6,000. Naturally, we wanted a second opinion. Not only did they refuse to provide the diagnostic codes when asked, but I later scanned the car myself (I have photo evidence of the actual codes)—and none of them supported the diagnosis or the $6,000 repair Mitch claimed was needed. This felt dishonest and ‼️extremely predatory‼️ After waiting nearly two weeks, I picked up my car only to find: 1. An oil separator was installed without my approval 2. The A/C had completely stopped working—a system that worked perfectly when I dropped the car off When I called Mitch, he said to bring it back and he’d refund me and look at the A/C. From the second I walked in, he was rude and condescending—questioning me and speaking down to me for not “handling this myself,” completely ignoring that I’m a full-time student with a full-time job. The only time he showed any decency was when I became visibly upset—and a customer walked in. He then refused to take responsibility for the A/C issue, saying “we didn’t touch that,” and tried to blame it on me supposedly hitting a pothole—again, suspicious timing. (I have video of this exact conversation.) Why would I have him work on my car again after spending $899, getting a partial refund, and coming back with more issues than when I dropped it off? Bottom line: I have the codes. I have the video. I have the receipts. Mitch was wrong and the entire experience was unprofessional and stressful. I strongly urge anyone reading this to take your car elsewhere and get a second opinion. You deserve honesty, transparency, and respect—not to be talked down to and overcharged.

Noel Diaz

★★★★★

a year ago

Value and respect for the customer's time, in my humble opinion, are key components for an outstanding experience. I am a Corpus Christi, TX resident who happens to have a kid attending Texas Tech. Mitch may not remember , but my first experience with M&M Automotive was one which happened sometime in the Summer of 2024. Back then I showed up with a vehicle needing an alignment service. The shop was clearly swamped with customer's vehicles needing service. It was certainly evident that I was not going to be able to get service that same day. Mitch was sensitive enough to understand that I was in no position to wait indefinitely for an alignment. Without hesitation he referred me to Huse Brake & Alignment which solved my need immediately and did a quality job. Fast forward to a week ago. My son's pick-up brake system failed. Based on my past experience, I decided take the car to M&M. Again, the place had plenty of customer's cars in line for service. I talked to Mitch and shared information on the troubled truck. He was honest and told me that while they were able to help, it would not be until the following week. I understood and based on, both the above referenced experience and abundant positive reviews for M&M, decided to leave the vehicle in the shop. Last Thursday, I received a call from one of M&M's friendly staff members letting me know that the pick-up truck was ready. Needless to say the repairs performed were on point and reasonably priced. I personally tested the truck for a couple of days and the brakes performed flawlessly. Next time any of our vehicles in the local area are in need of service, I will definitely bring them to M&M. Thanks y'all!

Jessica

★★★★★

a year ago

I first took my car to another place and they said I needed all new spark plugs and other issues. I took it here to get a second opinion after seeing the reviews. He said a few of my spark plugs were bad and he found a completely different issue within my engine. He was able to fix both within a day and gave us very fair price. Don't waste your time going other places! Very honest work is done at m&m.

Li Gaoxiang

★★★★★

11 months ago

Today I got my friend to have a pre purchase inspection for the car she want to buy. Mitch found the problems and pointed them out in front of the sellers for me. I really appreciate his inspection and he also gave us some advice about how to find a good car. He is so nice, and even the inspection is totally free! Definitely the best inspection I ever had.

Aaron Presley

★★★★★

11 months ago

I recently had the luck and pleasure of visiting M & M Tire and Service Center, and I can’t say enough about the exceptional service I received! From the moment I arrived, I was greeted with warm smiles and a genuine willingness to help. I had a Check Engine Light and they quickly got to work diagnosing the problem. Not only did they find the culprit—an O2 Sensor—but they replaced it in no time and did an overall checkup and had me back on the road faster than I could’ve imagined. What really stood out was their professionalism paired with a down-to-earth, friendly vibe. Mitch took the time to explain everything to me in a way that made sense, without any pressure to upsell unnecessary services. Everything was fair and transparent, which is a huge plus in my book. The shop itself was clean and the office is full of interesting nostalgic Downtown Lubbock-themed artifacts, pictures, and mementos, making the whole experience even more pleasant. M & M Tire and Service Center is clearly a place that values its customers and takes pride in delivering top-notch work. Whether you need a quick fix or something more involved, I’d recommend them to anyone in a heartbeat. They’ve earned my family’s trust and my business for years to come—five stars all the way!

Jordyn Duckworth

★★★☆☆

3 months ago

I had my 30k service and oil change done, got quoted $80 over the phone, without anything else done. When I went to pick up my car it was around $200, for the standard $80 price and changing out the air filter and oil filter. I get there is a service charge for changing the filters but over $100 for 2 filters is kinda crazy. Don’t think I’ll go there again.

Jonathan Scanlon

★★★★★

5 months ago

This is the most honest and kind shop that has ever serviced any of my vehicles. They will only do what is necessary to keep your vehicle running in top condition. It is so refreshing in our world to know there remain some really good people providing fair and efficient services.

Vernon McKinney

★★★★★

a month ago

I had mitch put starter on my car and Ihave no problems with it starting they are always friendly and professional been going to m@ m for 5 years and never had a complaint thanks mitch and crew

Dylan Contreras

★★★★★

2 weeks ago

I’ve had multiple cars serviced at m&m. When I buy a new vehicle they go out of their way to check the ins and outs of said vehicle. Great service and great prices.

Blinn

★★★★★

a year ago

The best mechanics! Mitch and his crew are the best. Our family has been using them for all our automotive needs for many years. Always honest. Always efficient. Always professional. They make you feel like your business is important to them and they make you feel like family. I highly recommend them for any vehicle issues you may have. We also purchase our tires here. Can’t say enough good things about this place.

Trevor Trevino

★★☆☆☆

2 months ago

My experience seems to differ from many others here, as it was more frustrating than gratifying. I paid $45 for an inspection when I purchased a car. Initially, nothing was identified, and I was informed that the vehicle was in flawless condition. However, during a trip home for the holidays, I visited my local Honda dealership for an oil change less than a week after the initial inspection. They identified several issues, including the need for new engine mounts and a leaking front CV axle that required attention. I was surprised by this and declined the dealership's offer for repairs, opting instead to speak with Mitch. He advised against Honda's repairs and suggested I return to him when possible. When I brought the car back, all the issues Honda mentioned were indeed present and needed fixing. I expected some flexibility on the price given the circumstances, but I ended up paying just over $1000 for the two engine mounts and CV axle, plus the initial $45 inspection fee. Despite limited options in Lubbock, this cost was on the higher side for the area. If I was aware of price before leaving home I would have been able to find a mechanic and a better rate. As a busy student and nurse , I lacked the time to explore other mechanics here. Though the repair work was decent, the initial oversight was disappointing. I share this review to caution others, I still don’t know who looked at car initially.