Maaco Auto Body Shop & Painting

Christy Swartz

★☆☆☆☆

2 years ago

My son had his Suburban painted here in January 2023. There was overspray paint on door trims and many other places. He paid to have 9 windows taken out and put back in. Even though Macco didn't remove 9 windows they only removed 5 windows they still charged him the full price of taking out 9 windows and installing 9 windows. My son let that go and didn't say anything about it to Erik. But the kicker they took out the front windshield and charged my son $300 for a new windshield that the glass guy they ordered the window from couldn't even get the New windshield installed for hours, so they give my son the windshield and left it as my son's problem to pay another person to put it in. My husband and son tried installing it, it's not rocket science to put the windshield in but it wouldn't go in for them. My son than drove the Suburban in the freezing cold weather to Tremonton window company who still couldn't get the window to fit. New trim, old trim no matter WOULDN'T FIT. My son than has same windshield guy come out to our heated garage and he still couldn't get the windshield that he ordered for the Suburban to fit. Defective Windshield Obviously!! No Refund from windshield company who said I need to see if we even sold you the windshield. How can you forget a windshield not going in at Macco right? Macco wouldn't Refund the $300 they charged my son for a windshield that cost $160-$170. My son was polite and calm until he wasn't because of the run around from both Eric at Macco and the windshield guy. BEWARE OF THIS COMPANY!!

Mason White

★★★★★

2 years ago

Can’t lie I was pretty apprehensive on going with a Maaco paint job. Erik(the owner) set me up with a solid quote for repainting my front bumper and stayed true to his quote. Very pleased with the color match and finish work. I do plan on coming back to redo the front fenders. Satisfied customer.

TJ Morley

★★★★★

Edited a year ago

Had extreme buyers remorse after having my car repainted for a hefty chunk of change, but the second I saw the end result I've been so satisfied. Red is before, blue is after. Well worth the money!

Randy Harper

★☆☆☆☆

Edited 5 years ago

UPDATE, registered complaint with Maaco corporate office 5 or 6 times to date, have been told at least 4 times someone from their corporate office would contact me. No one has contacted me to resolve the damage to my car or to finish the work I contracted maaco to perform. HORRIBLE EXPERIENCE! They have over 70 reviews with a 4.1 star rating and I have no idea how that is possible. Erik the owner is horrible at communication and does not seem to care what things look like when they leave his shop. I really regret using this business and should have gone with my original thought and simply had the car wrapped in vinyl. I choose the second best option for paint services, paid extra to have trim, weatherstripping, lights, bumpers, etc removed prior to painting, paid extra to have rock chips repaired, paid extra for two tone paint. This was all at Erik's recommendations except the two tone colors. I Had car painted, was promised in 3 days, then 7, and ended up being 19 days total. After a week Erik called to let me know the car was ready to be picked up. Upon inspection of the car I realized things have gone terribly wrong, tons of debris in paint, rock chips not sanded, several pinholes in paint(actually called fisheyes in the industry), most trim had paint on it, interior door panel had paint, some areas that should have been painted were partially masked, many areas that should of been masked were only partially masked, many new scratches on drivers side of vehicle, paint on brand new tires, clear coat has a horrible orange peel texture, some places paint is as course as 40 grit sand paper, drivers side doors had something rest against them when clear coat was wet and left a weird texture, another panel appeared dull and smeared like it was wiped with acetone or lacquer thinner, etc., etc. Needless to say I wasn't expecting a show quality job but this was absolutely horrible. Erik agreed to repair his faulty work and I wrote up a small list of the unbearable flaws. Erik communicated everything on the list was done and at almost 3 weeks I expected to pickup a decently painted car. However not much was actually done. Some areas have paint patch jobs that actually look like they brushed on colored white-out correction fluid. Erik stated "everything is covered under warranty" however also stated "he was done with the car and won't do any more work on it." I then asked how much would it be to fix the front bumper and rear hatch that he damaged? $2,000 to fix the major flaws his shop created! I then contacted law enforcement and was advised to take my vehicle I would have to pay the shop, even though the work was not completed. The lack of industry standard work, incompletion of contracted work, or damage to my vehicle would have to be addressed civilly most likely through small claims court. I then addressed deducting from payment reasonable car rental allowance 12 days at $35 per day =$420. Erik would only discount his price $295.00. It is now 3 days later and some of the paint is still tacky and not curing, some areas the paint is already flaking off the car. I've called a few local body shops and have been told they sadly have seen several maaco problem paint jobs and some of the vehicles so damaged that the repair jobs actually costing double what it would have been for them to do the job correctly to start with. Will be getting several estimates today, really not sure where to go from here. My vehicle is most likely a total loss from the damage caused by this maaco facilty.

Aaron Yates

★★★★★

Edited 3 years ago

Awesome service! They did an excellent job on painting and repairing my vehicle. I love the quality of work that they do and I would recommend using them to anyone.

Miles Wandersee

★★★★★

7 months ago

The guys at Maaco were very nice and great to work with. They wanted to make sure everything was done, and done to our satisfaction. I will go there again, and I would recommend them to anyone I know. Thanks for taking good care of my wife's car.

Kelly Young

★☆☆☆☆

Edited a year ago

A new grille with new headlights, taillights, and turn signals was purchased and Maaco didn't even paint it. Installed it black out of the box and only half of the lighting working. Didn't even paint it. Removed tailgate to paint it and couldn't bother to paint the the inside of the tailgate. This was a $8250 paint job and you don't paint the whole tailgate or the blacked front grille or reconnect the trailer brakes and signals. Told Maaco 3 times the OE paint job came with a pinstripe but they failed to put one on. The driver door sags and is hard to close and was the first item on the repair order and Did not get fixed. Was told the price would come off the bill and instead paid $100 over the bid price. Re-installed the camper windows backwards and with no putty tape. Was bid to install and paint OE running boards and fender flares which was not done and Maaco failed to adjust the bill down for not meeting the bid requirements. Expect me to pay for work not done. Maaco couldn't follow simple instructions over the phone. Had to relay through messages through a manager instead of talking directly to the painter, resulting in the two-tone line being 2" off on the camper. How hard is it to measure the height of the cab and measure and transfer that same height onto the Camper so that it matches the cab, making a continuous line along the combo truck/camper. I'm going to have to pay another shop to hang the driver door correctly and repaint the two-tone line on the camper to where it should be and paint & install OE running boards and add a OE pinstripe. An $8250 paint job and Maaco couldn't even bother to give me any touch up paint... or paint the front grille. My overall experience with Maaco was very poor and I would have better been served going with a local shop. Worst review I have ever had to post.

Samantha Ryder

★★★★★

2 years ago

Eric was great. Provided a loaner car for me to use while they painted mine. He was actively productive working with my insurance and everything was taken car of within a couple weeks. There is a spot that needs touch up but he said we can bring it back in for a day and they will take care of it. The color came out great and they had hundreds to choose from.

Colton Millington

★★★★★

a month ago

These guys, and their owner, are the real deal in Logan, Utah. Great work, great timelines, and they stand by their work. Love how my 1998 Chevy looks, and I’m proud to drive my truck with their work on it!

Janet La Rue

★★★★★

a year ago

Well satisfied with the paint job on my car. My car hasn't looked this good for a long time. Still need the passenger side door handle replaced which the Macco technician broke after putting it back on the car following the paint job.

Timothy Hodges

★☆☆☆☆

Edited a year ago

I had some work done on my car and when I got it back there was drips of dried paint on the passenger side hood, some damage on the front hood dried bondo on my headlight and some other damage and poor quality work done I tried to talk to the manager conveniently not there when I showed up they refused to fix there mistakes unless I pay them more money, I will be filling a complaint with bbb and the consumers affairs, avoid this place at all costs. It's been a few months and no one has bothered to contact or message me, it shows that they don't care about there customers.

Paul W

★★★★★

8 months ago

Had a great experience here getting our car painted. Jim was very helpful and communicative throughout the process. He made this experience easy and the vehicle turned out great.

Jay Obmerga

★★★★★

8 months ago

I have always been a firm believer on buying used cars. These guys were referred to my by a buddy of mine and I was skeptical of a "MAACO PAINT JOB". However after meeting and working with Bowen and Jim I became a believer. It really depends on the location and this specific location does wonders. They made my wife's 2013 Infinity QX56 look brand new and the blacked out roof on my 2013 FJ cruiser look amazing. I would highly recommend this location. These guys saved me thousands of dollars becuase they do thier work with passion. Specific thanks to both Bowen and Jim. I am extremely happy.

Braydan Speth

★★★★★

9 months ago

Jim did a great job! The truck looks great! I completely smashed in the drivers front side and he got it looking great again! Very happy with the work he did and the prices I was quoted at!

cly728

★☆☆☆☆

a year ago

I held back on posting a review for a while, but my experience here was a complete nightmare. I came in to have a small dent on my rear quarter panel fixed, only to have my car returned to me with half my whole car damaged. There was overspray across all the panels of half my car, they ruined all the bottom molding on that whole side, and ruined the interior of my car. I went there in person to make them aware of my concern and issue. I gave them 2 chances to fix it to prove to me that they are capable of doing the quality work that they had guaranteed, but the results were unsatisfactory. I know I should have posted a review earlier to save others from making the same mistake I did, but I was going through a rough time after seeing the damages they have done to my car. I don't highly recommend anyone to get their car done here from my personal experience. If I could give this rating a zero star, I would. I took my car back to my dealership to get an estimate quote for the damage that Maaco have done to my car and the estimate for me to have that fixed is around $5,600+ which is going to cost me a lot more than what they have refunded me back. I trusted my car with this shop only to be disappointed and then having to pay out of my own pocket to have the damage they've done to my car repaired elsewhere. This location has a lack of professionalism and integrity.

Craig Graham

★★★★★

Edited 9 months ago

Just a note about Maaco in Logan. Eric and Jim and the guys did us a great job 2 weeks ago. Probably 3years ago, we took our 2003 Camry in with age related paint issues and they painted it again and did an awesome job. When I started having the same problem with my 2005 Toyota, I called up Eric and they got it right in. 3 day turn around base coat/clear. It turned out awesome. We have been so impressed with their attention to detail, timely turn around and professional work. If you need Auto body and paint they come highly recommended by me and my family. Maybe this is saying something about Toyota paint but 2 weeks ago my daughter also had them paint her 09 Rav4 known to have pearl white paint issues and again they did an awesome job. These cars look great again!

Shauna Godfrey

★★★★★

3 months ago

Fantastic experience Maaco guys took care of us from the beginning to end. Towed from the Pile up after the canyon, worked with our insurance, repaired as good as new with a car wash and sent us home Accident in Brigham City we were in SLC and they handled everything on the phone w us keeping us up to date. Thank you Erik and team