Maaco Auto Body Shop & Painting

Piper Angela Pischel Barton

★★★★★

5 months ago

Maaco was very professional. Delivered on doing a great job on painting my front bumper. Looks like a new car now!

Michael Johnson

★★★★★

2 years ago

Came out looking great! Only had them paint the hood for me because it had some paint damage… will get the whole car done later.. But for now it’s good enough for the girls I go with!

Ricky Stutheit

★★★★☆

a year ago

The paint job is very nice but the interior of my truck, the front window, and bed of truck were very dirty. It also appears like the front window may have some sand blasting type marks, but it only can be seen when the sun is low in the sky. I cleaned most of the truck so it is looking much better. Again the paint job looks good! Thanks

Jeff M

★☆☆☆☆

a year ago

dropped a company vehicle off there on the 27th of december and it’s currently the 13th of january that’s fine i knew it would take a bit for our claims department to approve it and the maco techs would do good work on the vehicle hopefully however i’ve called repeatedly to get a answer when the vehicle will be done and the lady says she’ll call me back. I’ve done this several times as my manager asks me for an update on the vehicle which prompts me to call maco and get an update. however when i do i speak to a lady who says she’ll speak to the techs or whoever and she’ll call me back. After 2 or 3 times of this, this is the reason for a 1 star review. If you say you’ll call someone back you should follow through. i understand i’m not the only customer but it falls to the company call the customer back if they say they’ll call someone back.

Alex Vargas

★★★★☆

2 years ago

Got into an accident and had to go through insurance. They got my car done sooner then they estimated and did an amazing job. Made everything a breeze for me and got my car back to me professionally and in timely manner. Will most definitey be coming back if ever needed.

Stephanie S (Cornbredsteph)

★★☆☆☆

Edited a year ago

I experienced a hit-n-run, which impacted my bumper and driver side quarter panel. My vehicle was operating fine. The following was my timeline: Aug 25, 2023 - Hit n run took place/reported to insurance. Sept 29 - Called several local businesses to do body work. Most places had availability 5+ months out. Nov 29 - Called Maaco to understand what their appointment process was like. - Advised to come by anytime with hours of operation provided. Dec 2, 2023 - Stopped by at 11:30 am to get preliminary pictures and estimate to compare with existing claim details. Told to return to the shop on December 26th, 2023. Dec 18, 2023 - Called to make sure the 26th was still okay to drop the car off. Dec 26 - Dropped vehicle off after hours. Left key in drop box. Dec 27 - Pre-diagnostics were completed in compliance with Subaru's requirements, but I was never notified of this. Jan 8, 2024 - Called twice. Once in the morning at 8:05, no one answered. Called again at lunch (around 11), still no updates, called to confirm if there was anything needed from me to help with insurance, etc. Was told there was a delay due to the holidays, but that they (the insurance company) was working on it and was told if I wanted to, I could engage my insurance adjuster to speed things along. Jan 9 - Called the insurance adjuster and left a message. There was high call volume. Jan 10 - Called Maaco to follow up because I hadn't heard anything and was curious if they had. Still no updates. Jan 15 - I received an email from my insurance company stating that payment had been issued to Maaco for repairs. Due to the lack of communication, I chose not to re-contact Maaco just to see how long it would take for someone to tell me my vehicle was being worked on. Jan 23 - Called Maaco again. Was told this day, 27 days after pre-diagnostics was completed, that my car has something wrong with the locking mechanism on my trunk. This was discovered on December 27, and it was never included with any claims with the insurance company. I stated my vehicle was fully functional when it was dropped off for repairs. No one has attempted to communicate anything to me with regards to progress or lack thereof. I told the lady at the front desk, whom I've spoken to many times, that she failed to report this experience to me the many times we've had conversations. I then inquired as to why this was not reported on the claim submitted to insurance. Logic says that either: A. The locking mechanism failure is a result of the hit-n-run associated with the bumbper damage. or B. Maaco damaged my vehicle. Again, I was told she would re-submit the claim and that she "would let me know"." Jan 24 - Maaco contacted! Said my insurance won't cover the lock. Nor the "upcharge" they attach on pre and post scans of vehicles. Jan 25 -engage Maaco coorporate customer service. They refused to do anything. Paige referred to me as "The customer" multiple times during the call. Also, kept saying "Going forward". She was a nice enough lady, in that she was articulate, but there was a severe disconnect from wanting to connect with the issue. "Feedback would be taken" and she would be happy, going forward, to make sure that others were aware of "The Customer's" concern. 🙄 Jan 26 - called to tell them to finish the work originally agreed to. Jan 27 - paint was "being finished" this day. Asked about lock. Jan 28 - Technician found that the actuator has over extended, causing the lock to jamb up. Per Subaru's website, it seems to be a common problem with this model. The Subaru website states, "The electric trunk release actuator can cause your trunk lock to fail.". (Google this phrase to see how common.) Jan 29 - said I only wanted work done as discussed, and the vehicle returned in working condition. Feb 15 - got my car back. And the lock was working. 🫨 Paid in exact cash to avoid additional fees. A tiny bit darker on one side, but fine otherwise. Long/short: Yeah, they'll do the work. Be proactive about communication, b/c they won't. Canned communication. (See response below.)

Richard McMahon

★☆☆☆☆

2 years ago

Had to replace my passenger side front suspension after a wreck: upper/lower control arm, bearing and tie rod ends- they charged me $3000 plus had my truck for 6 weeks. Because their secretary was off Thursday and Friday, I had to spend another $100 on a rental when my truck was done. These people price gauged me and won’t answer the phone. Now I know why someone broke the window to their door.

Mike Gustafson

★★★☆☆

10 months ago

They are teal friendly people I had a hard time though understanding The wording on the estimate

Deveny D

★★★★★

6 years ago

Very impressed with Maaco! Steve has so nice from start to finish, the quote was very fair and I felt they went above and beyond. They got the door fixed same day and even washed my car! Would definitely go back if my car needed it.

Rosalba Valencia

★★★★★

2 years ago

Steve is very professional and always willing to help you in your best interest. And the Michael the painter does such an amazing job! He always does the best for the customer to be very satisfied with the job they are getting, I will definitely recommend Maaco in kennewick again.

Tyler Williams

★☆☆☆☆

6 years ago

Sorry guys! I have to write in here. I came to maaco after they offered $1700 for an estimate compared to $3,000 from another shop. My car did look good when I signed and received it; after the first wash, after the wax job was cleaned away, poor detailing and fine scratching from a pad brush was revealed all over the side of my car, including areas I did not pay to have repaired, or even had a problem on the nearly-new 12k old car. Alas, too late after approval from signing. Then, as winter came, I noticed my driver mirror didn't move or heat! When I called the dealer asking about repairs they asked if I had any recent body work... after a phone call to maaco and another appointment, they revealed that the service tech working on my car did not re-connect the cables. Admittedly an easy fix, but a burdensome one in terms of my scheduling. I will never come here again because on one occasion someone was very short with me on the phone and at the end of the day you get what you pay for. I can't be bothered with this quality of work again.

Rion Griffitts

★☆☆☆☆

2 years ago

I called today, and asked the gentleman at the front desk if he could give me a ballpark estimate for the base cost of painting my truck. He refused to give me any price information and was extremely rude and i hung up shortly after. I drove from oregon up to kennewick to get an estimate for the work, the same gentleman was working and flatout refused me service "that is their right, but it was extremely un professional." I left the building and got in my truck, at which point the owner came out and started a confrontation, cursing and yelling at me in front of my 4 yr old son, even going so far as too say he cant believe someone would "create a child with me." I chose to leave before it escalated further. I would stay far far away from this business

John wells

★★★★★

10 months ago

They did a great job on my old 67 ford..it looks good going fishing now

Tanya P

★★★★★

5 years ago

I had the side of my car totaled. Both doors damaged and the back side as well. Luckily Cora was able to advise me that Maco works with local car junk yards at which they can replace my both doors at half the price. Very informative and helpful. I ended up getting the whole car painted as well. I'm very happy. Thank you!

Christopher Denney

★☆☆☆☆

7 years ago

I was prepared to pay for the deluxe paint job. I didnt even need the the whole thing painted. It just had clear coat issues on the hood and roof that needed handled, no collision or dent repair, no replacements of any kind.....estimate $3850.00, what!?!? Did I step into another dimension. They where recommended by another shop as affordable and quality....I think I fill.that other shop in on the facts.

Pat Chemodurow

★★★★★

a month ago

Top notch outfit, easy to deal with!

Rayne Huntzinger

★☆☆☆☆

5 years ago

So about a year ago I took my pickup to get painted and it was 3 different colors when I brought it in, I had done some of my own primer myself and they said they would have to take it off themselves and do their own. So I let them, and it took about 6 weeks for them to do the pickup and I had to call and call to tell them to do it cause I drove by every week to see my pickup parked in the back sitting there and so finally they said okay we’ll have it done tomorrow and guess what, they didn’t sand the truck at all they just shot some paint on it with some clear coat and said it was ready, painted the same day and they said I could get it. They didn’t let it even cure, I picked it up and it had dirt underneath the paint and now a year later there is paint chipping off and the bed liner they did is very thin and I haven’t hauled anything in my pickup and it’s falling off and the paint is so bad, I found out that they didn’t sand it when the paint started chipping and it was smooth underneath just like it was when I gave it to them, and the primer they charged us to “take off” was still there!!! Quality is outrageously bad, the time they did everything was dumb, and they basically just stole all my money for very bad work, all they did was get some paint and spray it on and that was it. Never ever again going to them and I am telling my fellow car enthusiasts to never go there as I have proof they are money stealing people with bad quality