About Business
MACARA Vehicle Services is a leading Car Repair specialist serving the Norwich, CT, Norwich area. They provide a wide variety of solutions, including Car repair and maintenance service, Mechanic, Motor vehicle dealer, and other Car Repair tasks. Boasting a solid 4.4/5 rating from 154 verified reviews, their reputation precedes them. As a locally-owned business in Norwich, CT, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Norwich, CT.
Google Reviews
Yvonne Vega
★★★★★
3 weeks ago
This was my first time ever coming to this shop, especially since I live in New York and drove 2 hours and 15 minutes to get there for a car I saw on their website. From start to finish, the experience was phenomenal . Rob was incredibly honest, transparent, kind, and thoughtful. He made the entire process smooth and stress-free. Even when I couldn’t get in contact with him at one point, the young lady who answered the customer service line was also very polite, helpful. Overall, my experience here was phenomenal. I truly appreciate the honesty and great customer service. I will definitely be coming back in the future. Thank you for making this such a great and memorable experience!
David Alan
★★★★★
3 years ago
I considered two other Rhino spray locations, including one in NY. I'm so very pleased that I chose MACARA Vehicle Services. I've had two other F150s spray lined (Rhino) in the past, and the past one lasted 17 years with very little peeling or wear. I called in the beginning of the week and had the pleasure to speak withe Shea. She offered two different appointments and I took the first, on a Thursday morning. I ended up dropping my truck off the night before, which I really wasn't that concerned with but, you really never know with how some criminals like to target these types of businesses. I received a call the next day, around 1230pm that the spray liner application was finished. It was maybe a little earlier than I anticipated, but I was happy to know the truck was ready. Once I arrived, I walked up stairs to see Shea and the truck. She handed me my receipt and warranty info, and I thanked her for her kind and helpful service. When I got back outside I just stared at my truck bed, taking in the amazingly flawless Rhino spray application. I'm not blowing smoke when I say that whomever is the technician that performed this application, he or she is an artist. Hands down, it's the very best Rhino spray application I've ever seen. Both my son-in-laws and some work friends were amazed at how good it looks! I am completely satisfied and highly recommed MACARA. They support Veterans too! Thank you MACARA!
Loretta Hughes
★
☆☆☆☆
6 months ago
They changed my drag link stabilizer bar just got a 2018 lift kit why i had crome bars now they blk check my page what should i do? ? And my Juneteen flags gone
jim perry
★★★★★
Edited 5 years ago
I had them put a spray in bedliner in the back of my F250. It came out spectacular! It came out much better than I thought. They were very professional. They were right on schedule. I couldn’t be happier.
Trevonn Narvaez
★
☆☆☆☆
11 months ago
If I could give 0 stars I would. Money hungry! Does not care about the customers at all , seems to me Joshua said anything and everything I wanted to hear just to gain me as a new customer after he fixed my car I went back because my check engine light came back on long story short when I went back his attitude was completely different did not greet me or anything just stated seated at the desk with his head down the whole time. Just was rude I would not recommend
Krystian Pearson
★★★★★
3 years ago
Bought my first scooter from here. Matt is amazing. He’s great with his customers and really takes pride in giving you the best service he can provide. They’ve worked on my scooter since. The mechanic that works on the scooters is also super friendly and just all around a nice guy. I’ll definitely be buying more as well as referring more people to come shop here or get work done. Just an honest bunch of guys!
Adam
★★★★★
2 years ago
These guys are phenomenal! Josh and his team diagnosed an electrical problem with my truck and while they couldn't fix it because only a dealership is able to resolve the issue they pointed me in the right direction. Fantastic at answering ally questions and very fairly priced. Coffee while you wait is always a bonus too! Can't recommend them enough.
Pat Trainor
★★★★★
4 years ago
Always have great experience here. I was surprised at how smoothly the whole emissions problems I had were fixed. They also were able to help with why the car wasn't running that well. I don't have any fears of being overcharged when I go here, which for someone who isn't an auto mechanic is just about all you can ask for. We trust specialists these days more than ever, just like we trust regular people in their reviews of those specialists. So, if you use reviews like the one you are reading now, to determine if you're going to shop somewhere local, then be sure to enter those reviews when you have an experience so places like this can continue to serve as our local community.
mike giannelli
★★
☆☆☆
3 years ago
Window tint. Back window came out not so good... didn't want to take the chance with them again. There is defrost elements in window. Nice people there but took 8 hrs?? To tint a small car. And back window had to be redone......... .. UPDATE:: within an hour of posting this Matt called me to do what he is able to make things right. That's GOOD customer service. Corporate should have taken care of me but Matt did. As I said before the staff are top notch. It's just that s#it happens and it didn't leave me upset. Just stated the end result. Staff is 👍The parent company is lucky to have them.
Becca Farmer
★★★★
☆
a year ago
Friendly on the phone, not in person. The waiting room was upstairs in the showroom. They had coffee, comfy chairs, and all sorts of TV entertainment (pluto, disney, netflix, etc). They also let my kid sit on the golf carts in the showroom. Price was alright. It took less time than quoted, and the job was done correctly. I was even able to bring my own parts! When it was done, they did not show me the breakdown of the jobs/services/work and just told me the price I owed; He did not explain ANYTHING whatsoever and just wanted to know if I was paying cash or card. Once I was paid, all customer service was gone and expired and THEN i was handed the breakdown on the receipt. There was a younger woman at a desk who was on her phone and did not seem at all interested in her job. They had little knick-knacks/free items in baskets in the hallway like screen cleaners, pens, air freshners, and a few other things i can't recall. Clean office and waiting area. There was also a guy in there taking a course on a breathalyzer installation he needed for his car at an open desk, IN thw showroom/waiting area while I was in there and I found that to be inconsiderate to his privacy. He probably didn't want everyone knowing what he had in his personal life, and here he was, watching a video on how to use it, right out in the open.
Paul Currie Jr.
★★★★★
2 years ago
I brought my truck to Macara and I’m so glad that I did! They took the time to understand my vehicles special needs and made it safe. It drives straight again, doesn’t pull to the right anymore and these new tires are so much better. Will definitely be back for any maintenance needed. I rate them 100% and I would smash again with Macara!
Christopher Selden
★★★★★
6 years ago
I was so overwhelmed with a customer friendly vibe from my 1st visit on! I felt that my issues were the most important ones in the building! I dealt exclusively with Matt Thibodeau the Accessories manager and he was always professional, Proactive and patient! His knowledge regarding car products was never ending and I’m glad our paths crossed and I will be suggesting this business to anyone in need of services they can provide!
Veronica Boulay
★★★★★
a year ago
Conrad was awesome! He made everything so easy for me. He is kind n laid back. Great car at a great price and honest. I would recommend Macara to anyone! Ask for Conrad n tell him Veronica sent u. Ty For my Rockin Car Macara!
Stephanie Juber
★★★★★
6 years ago
Super professional and efficient. I would highly recommend this business, especially over other larger competitors. The employees went out of their way to make sure an older vehicle I own was safe, when I was there for a simple calibration. They were also willing and open to any and all questions I had.
Christopher Bickford
★★★★★
6 years ago
I recently brought my truck to MACARA to have my brakes repaired and fluid film (undercoating) applied. My truck has a lot of rust on it, so the brake repair was not straight forward, so I was pleased that they put in extra effort to diagnose the problem and properly fix it (without any unnecessary work/parts). The prices were reasonable and they were very organized and professional. Great customer service!
Kristina Pinchera, Author
★
☆☆☆☆
7 years ago
If I could give them less than one star I would. I was treated awful. They called me at 3:55 to tell me I needed to be at their shop by 4:15 to accomplish all the paperwork necessary for my car to pick it up. I told them I would leave work as soon as possible to get there and they told me that was fine. I was there at 4:25 and they made me stand and wait for 20 minutes, no acknowledgement what so ever, and at 4:45 Matt told me I needed to come back and get my car a different day. Not only did they not inform me with enough time to be at their shop, they did not treat me respectfully and they run a poor shop. I will never return.
Mallory McCoy
★
☆☆☆☆
2 years ago
I have never in my life seen such horrible customer service by the OWNER’S GIRLFRIEND! My husband and his friend came into this business 8/11/23 to get his car fixed. The owners girlfriend was very rude to them, making them feel uncomfortable, accused them of ‘smoking’ when they did not. You assumed because they are black with dreads that it was them. It’s disgusting that this is still happening to this day. You lost 2 customers today 👎🏼
Luis Mercado
★★★★★
5 years ago
Excellent customer service! Matt and his Team do a fantastic job, last April Macara Team installed remote starter and tints on my wife's 2017 Subaru Legacy next day brought my 2009 Honda Pilot to do the same thing. Here I am less then a year later brought in my 2021 Ram 1500 to get fluid film, Rhino Lining spray-in bed liner and Tints. If your looking for quality work done right at an affordable cost with perfection give Matt a call today!
Chris Ouellette
★★★★★
Edited 5 years ago
Excellent service and excellent price. Matt was able to get my vehicle into the shop in an orderly fashion and out the door without breaking the bank and without having to ride my bicycle for a week. An all around excellent experience and I will gladly be returning for future needs for my vehicle.
Cassie Bonanno
★★★★★
4 years ago
We love MACARAS they have a wonderful helpful staff. Quick return time and great prices. You can call and ask any questions about your scooter and they will walk you through if need be. Love them
