About Business
Conveniently located in Norwich, CT, Laurel Hill Automotive & Tire has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Brake shop, Tire shop, making them a top-choice Car Repair specialist in Norwich. Backed by 276 satisfied customers, they currently hold a prestigious 4.3/5 star status on our platform. They take pride in serving the diverse needs of Norwich, CT residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Laurel Hill Automotive & Tire is the go-to destination for quality and service in Norwich, CT.
Google Reviews
JOSEPH Connors
★★★★★
2 months ago
This place is beyond a great garage from the two ladies when you walk in to help you set up appointments right down to Mark the owner. I had a major issue with a new vehicle purchase and Mark was open honest walk me through the process and is trying to get my warranties to cover the situation I in all my years of driving I have to say this is the best shop experience that I've ever had the openness the honesty and the friendliness is beyond belief I would highly recommend this place
michael johnson
★★★★★
a month ago
The experience was excellent. After calling around to various auto shops trying to get a fan clutch nut unseized so I could replace my water pump and being declined unless they did the job I found laurelhill auto who said they could do the job took about 45m for them to unseize the nut got it home and had my new water pump on within a couple of hours and what charged was reasonable. I have bn looking for a garage to take my 08 envoy to and I think they fit the bill.
Jennifer Bucchino
★★★★★
a month ago
I love this place! They always take care of everything I need with great quality service and honest feedback about my car's status. I like the text messaging contact system, as well. This is the only place I have my car maintained. Thank you Laurel Hill Auto!
Molly Christian
★★★★★
2 months ago
I went to get tires from this man YEARS ago. It was an emergency, he saw we needed tires and wasn't going to let us drive on unsafe tires. I only mentioned this now, because just today, over 5 years after I left his shop, he called me to check up on me. He reminded me to get my tires replaced and gave me advice on a new shop to get my vehicles serviced, since I've moved since COVID. The owner, Mark is a Good Man, a Great Mechanic, and a credit to his community. Thanks a million!
luis vargas
★★★★★
2 months ago
Let's start with receptionist.... she was great offered coffee found out what I was there for and got mechanic to get my car asap. OWNER..... comes out introduces himself and gets to know me and my problems with car and says he'll get it fix right away.... again goes grabs the mechanic tells him grab this guy's car bring it in. Insures me with the fixes car be done right, accurate and in a timely manner... with all the work car was done within a few hrs and done right issues are fix and gone.....Mechanic, name was Rob.... he was knowledgeable grab my keys and brought car in first.... the shop all around was great...Deff will have them do my daily driver and my performance car.....
Elizabeth Beyer
★★★★★
6 months ago
I was highly recommended to having my Jeep serviced at Laurel Hill automotive. From the minute I stopped in to inquire about Tires I felt very comfortable. Bella was very Helpful & knowledgeable with helping me choose the right tire for my jeep. Mark was professional & honest & fair when explaining what my Jeep needed. It was a Wonderful , Great experience . I will highly recommend them to anyone looking to have Service . I will continue to have my Jeep serviced there. Muchly Appreciated Elizabeth
Joshua McConnell
★
☆☆☆☆
Edited 3 months ago
I will never be going here again and recommend no one goes here. I brought my car in because it would not start. To preface, there was poor communication letting me know that to get to my car it was taking a week versus what I was told when I initially called that my car would be looked at within two days. Annie and Bella were very nice and do their best with their “leadership”. They called me finally a week later to tell me that the reason my car wasn’t starting was due to the fuse box ground. They said they repaired the issue but recommended replacing the fuse box as there will be issues in the future if not replaced, but it works for now. I was charged $407 for them to repair a wire. I drove home which was ten minutes, but before getting in the house I tried to start it and it wouldn’t start. I didn’t have it for ten minutes and the same issue happened. I called right back because my car still wasn’t fixed. I drove home from the shop and the same issue happened immediately. I even requested a partial refund, as they performed a service but not a satisfactory one. I’m appalled they charged me without resolving the problem. They repaired wires to the fuse box instead of replacing the fuse box, and they did this without my consent. They never discussed my options or asked whether I preferred repair or replacement. The repair didn’t fix the issue, and I am seeking compensation because I should not have been charged for anything beyond a diagnosis. They told me today that they will not be compensating me. Unreal. So thanks Mark for sending me a text to fill out your survey. Thanks for giving me, a 24-year-old, a great experience for the first time at a car shop ever. They had the balls to offer a discount on replacing the fuse box instead of compensating me. Unreal Update as of 12/10: fuse box has been replaced, and still having the same issues. So their diagnosis was wrong, their $400 repair didn’t fix anything and they were going to charge me $553 to still not fix the issue, and I wasn’t compensated for being treated so poorly. My fault for bringing it to someone who is supposed to be an expert, and paid as such.
Tammy
★★★★★
4 months ago
I was very impressed with the all the staff I encountered at the shop. Annie and Belle answered all my questions. They were great to interact with. I got tires there and the amount of detail the tire technician took to make sure my car and tires were a good match was AMAZING. My husband and I were very impressed with this shop. Thank you for a great experience.
Captain incrementalism
★★★★★
4 months ago
Was an emergency stop at your garage due to loud squeaking from our brakes. Our car was looked at and assessed quickly and we were told what was needed, we said ok and they had multiple guys on the job. They were very kind and professional we will be regular customers going forward and will definitely recommend to friends!
Angela
★★★★★
a month ago
Can’t say enough good things about this company. They got me in quickly and kept me updated every step of the way. The entire staff that I interacted with were wonderful and they will forever have my business.
Gina Kiss
★★★★
☆
4 months ago
It was my first time coming here the people were very nice. I haven't driven the car too much yet to really get a feel for the job that was done. I felt that it was a bit pricey. I did need a caliper on the riders side I believe that's what brought the price up some..
Jehu Leconte
★★★★★
3 months ago
Mark from Laurel Hill Automotive & Tire was efficient, timely, and incredibly helpful. They fixed my car in no time. Thank you to the entire team for a job well done!
liba lee
★★★★★
3 months ago
Friendly honest and good work! I came in with an emergency an they took me right away. I had to get back to NY- and they did the job above and beyond! I would use them all the time if I wasn’t over 100 miles away!!!
Gladys Smith
★
☆☆☆☆
4 months ago
Do not waste your time and money at this business. They charged me $500.+ to diagnose and repair ( engine light was on). After paying and thinking it was fixed , the same problem exists. We waited for a call from them after we complained and they completely avoided our calls. They have terrible business practices and shoddy work.
Joe Balestracci
★★★★★
5 months ago
Extremely friendly staff and great mechanics! Shifting was starting to sound rough and almost bucking. I brought my car in and thankfully it just needed a transmission fluid flush and new filter and is now running great!
Michael Szymanoski
★★★★★
11 months ago
Laurel Hill Automotive was super helpful and kind to me when I had vehicle problems and needed help. They took the time to speak with me in detail, and treated me like family. The quote that I received was better than any other shop, and I would recommend this shop to anyone who needs a repair! I will be back anytime I need a repair!
Jesse Raymond
★★★★★
Edited 5 months ago
Great customer service and work was completed in a timely manner. Rates were decent. Owner seemed honest and helpful. Will continue going here for my future needs and will recommend Laurel Hill Auto to friends and family.
Judy Gomes
★★★★★
2 months ago
Mark is a good Guy who for many years (with regular maintenance and necessary repairs) makes sure my car is in good/safe running conditions.
Peter Day
★
☆☆☆☆
5 months ago
Terrible don’t go here . Told them coolant was leaking from my radiator they told me it was the housing I told them to still check the radiator aswell I physically saw it leaking they ignored me fixed the housing told me I was all set drove it home blew the head gasket due to overheating brought it back pointed out that it was there fault due to negligence and ignoring me when I told them about the radiator they refused to accept any responsibility and hung up on me after trying to tell me that it was because the parts are made of plastic not because they completely missed the radiator leaking coolant leaving me to overheat. After i persistently said to check the radiator but they knew better then me and blew up my engine. Currently waiting on a letter of what I owe left after repossession to take them to court to make them pay for blowing up my vehicle. Don’t bring your car here if I could give zero stars I would.
Murale Gopinathan
★★★★★
7 months ago
I was extremely pleased with the service I received at this service center The receptionist was friendly and personable. Mark was very knowledgeable about the car and discussed options with me. He took me over to the car and showed me the repairs I needed. Their service is exceptional and they are very customer focused. Overall, I had a great experience at this facility.
