Major Automotive

Amanda Zevallos

★★★★★

a month ago

I went in to Major Automotive today to get a PPI on a vehicle I'm purchasing. Jordan walked me through the entire process and made everything clear and easy to understand. The environment is professional and all of the information both from my car's inspection and the estimate were provided to me in clear written form. Everything was sent to me digitally so it was easy to review and approve or decline services. The PPI was very competitively priced, and while the pricing for other services was more in line with dealership pricing, the level of service reflects that. I believe you get what you pay for, so depending on the service, I would still opt to come here. They even arranged an Uber to get me home and back to pick up my car, which was a nice touch. Overall, it was a great experience and I would definitely recommend them.

MK C

★★☆☆☆

a month ago

Very nice staff but price is radiculus. I paid for my lack of research. Changed two front wheels bearing and hub assembly for my 2019 Raptor. Stuff says it’s after market and not even OEM , quoted me a price of $650 each for material, cost me $1300 for two and like $700 labors. I checked later the OEM is $280 each, and this auto shop charged me $650 for NON-OEM Guys do your research before you authorize to move forward. Thank you again those nice staffs.

Brandon Campbell

★★★★★

a month ago

I had a great experience here. They quickly took care of my car’s issue and did a comprehensive look at all parts of my car. They also washed it and cleaned the interior which I did not expect, and it was greatly appreciated. Prices are fair and transparent and you can approve / decline any service. Staff were very friendly too. I will be coming back.

Gloria Hendricks

★★★★★

Edited 2 months ago

I had a wonderful experience with major automotive. Customer service was great. My service advisor was Jordan. He explained everything from the time needed and the cost of the repair. They even have financial options available, which was very great in my case they even did another check to see if there were any other issues with my vehicle and I do have other issues that I am going to again trust them to do that work as well. I have already recommended major automotive to others that need their vehicle repaired.

Sammy Nava

★★★★★

3 months ago

I always have a good experience at this shop. I believe the mechanics to be knowledgeable and efficient. I love that they give you a free Lyft to and from a destination of your choosing so you can go on with your life while they work on your car. Their diagnostic is always accurate and their prices, while not the lowest, are still a good value.

Keldrick Brown

★★☆☆☆

3 months ago

I visited the shop about 3 weeks ago to get my rotors changed. The work was pretty good but the 2 stars reflect the price. I paid over $1200 for rotor replacement only, as you can see in the screenshot, my brakes were good but; even if they were not, that is still a steep amount. According to Kelley Blue Book, parts and labor should not exceed $600 for all four brakes and rotors. Also to add, if these were top notch parts, I was not given different options to choose from. I am not trying to talk bad about the business because they are good at what they do; however, I do think there are places to get work done on your vehicle that are accurate to the amount it takes.

Kelly

★★★★★

2 months ago

I just needed an oil change but I got in with no appointment and was in and out in less than 45 minutes. They also checked fluid levels and brakes and advised me my belt would need changed at some point this year. Staff were personable and pleasant to chat with! A very positive experience!

James Bagley

★★★★★

11 months ago

All the crew are amazing with their caring, honest approach to diagnose and not change good parts out, but be precise. I went to 6 shops, including Audi Plano service center Major's identification of the low voltage from the ecm to the A5 Quattro camshaft position sensor. They swapped parts from left to right to confirm the cam parts were good, but the ecm was not . I got an estimate, and insurance covered my bills, too . My car was waiting on parts at their lot for weeks with no parking fees when parts were ordered. The staff will earn your trust . The manager will follow up to make everything right also.

Barbara F

★★★★★

4 months ago

These guys have restored my faith in mechanics. Jordan took care of me from day one. The communication was excellent and I knew exactly what to expect and timelines. When my check engine light came on and it was determined to be the catalytic converter, they replaced it and went above and beyond to make sure everything was repaired. When the engine light reappeared and the replacement part was found to be faulty, they replaced that immediately and ensured that the new part was working properly. They did all of this in a timely manner and most importantly did not take advantage of me with unexpected costs! I can confidently say they’ve earned my future business and my recommendation.

Erin Morisseau

★★★★★

3 months ago

Tremendous service! Jordan has taken care of a 120K mile service, oil leak, exhaust leak and tire pressure sensor replacement for my Subaru. He even found a nail in my tire I hadn't noticed and saved me a future headache with that. They are extremely competent in all the work they do. Bids are given ahead of time and pricing is reasonable. They have answered any questions as to why something should be fixed, risks of not fixing it, etc. I don't know much at all about engines and feel completely comfortable asking for things to be explained. I could not be happier. Thanks guys!

Tamare E. Gerald

★★★★★

4 months ago

Excellent service! Ryan was the one who helped me, and his service was outstanding from start to finish. The communication was great—they kept me updated throughout the process, which I really appreciated. They even provided Lyft rides to and from the shop, making everything incredibly convenient. Highly recommend their team for anyone needing reliable and professional service!

Timothy Garber

★★★★★

2 months ago

Very competent staff and they work efficiently and thoroughly. Prices are reasonable for services and their online system keeps customers in full control--each individual service on the estimate can be approved or declined. If a potential service doesn't make sense based on the cost, they won't try and push it to make a sale. They'll actually tell you it doesn't make sense.

Brielle

★★★★★

5 months ago

Quick, kind and got the job done. Hard to find straightforward mechanics who feel trustworthy. I’ve recommended them to those in area. I will say the cost was high. I went for a replacement horn that came out to over $280 - average horn replacement for my car type is no more than $150. I did decide to add on an oil change which was fairly priced.

Arjun Rathore

★★★★★

4 months ago

I had a Honda Pilot 2007 (198k) giving transmission issues. Major automative inspected and told me there was a good chance of fixing the issue by fluid change and also fixing the leak. After the fix the drive was smooth and I was able to trade-in the vehicle for a new purchase. Great Service! Ryan was very helpful!

bigred22ize

★★★★★

9 months ago

They took care of me and gave me peace of mind. I usually don’t like shops, but since I’m traveling with no tools I trusted them to do a major pre-purchase inspection, significant suspension repair, and new fluids for my truck. I even drove 30 mins back from Garland to have them do custom exhaust on my truck, which is fantastic by the way. Even though I am moving down here over an hour away, I might still prefer to deal with Major. They’ve definitely earned my trust. And they were very nice giving me rides around or asking me if I was okay while I waited.

Maribel Fraire

★☆☆☆☆

2 months ago

No respetan a los posibles clientes, no son serios y te hacen venir sabiendo que no tienen el auto disponible, manejé más de 1 hora y para llegar necesariamente voy a tener que pagar las facturas del tollway. No tienen seriedad. These people don't take their Jobs seriously, they don't respect possible clients, and they don't treat you with any cutorsy at all! I was talking with them online and agreed to come here from hours away to buy a car, when I got there at the agreed time they SOLD IT! The guy wasn't even there, a stranger working there had to tell me. If I could I'd give them negative stars!

Kandice W

★★★★★

4 months ago

The staff were great and customer service was top tier. The process of getting my car serviced was very easy and they communicated with me the entire time. I highly recommend them for quality service. Thanks again for everything !