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About Business
For professional Car Repair care in Peabody, MA, Lynn, look no further than Mass Auto Glass. Their team excels at delivering top-tier results for Auto glass shop, Auto glass repair service, Glass shop and related Car Repair needs. Their customer-centric approach has earned them a 4.8/5 rating based on 166 pieces of feedback. They have become an integral part of the Peabody, MA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Lynn, Mass Auto Glass is ready to assist with your next project or repair.
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Google Reviews
David Watson
★☆☆☆☆ I had my sunroof replaced here after something smashed through the glass. Following the installation my sunroof began leaking in the rain and they suggested that was normal due to drains clogging. I’d had the car 10 years and had the sunroof replaced one before and never had leak issues. They blew out the drains which helped but the water stains on my roof liner keep getting worse and then again it began raining in my car. I’ve done the research and this problem is due to poor seals, bent or twisted drain tubes, or misaligned tracks and glass. Rather than revise the repair job they want to keep telling me it’s normal that rain comes through my ceiling. Lazy poor quality cheap and dishonest. Oh and they also didn’t clear the broken glass because when you open the shade you hear the broken glass moving. Per AI: Based on the timing and recurrence of the leak, it is highly possible that the issue is connected to the recent sunroof replacement, despite the glass company's claims. While clogged drains are a known problem for the 2016 Nissan Rogue, the company's assertion that nothing can be done is inaccurate. Why the repair could have caused the leak Damaged or pinched hoses: The drain hoses are located within the roof's framework. During the replacement, a technician could have accidentally pinched, dislodged, or damaged one of these delicate tubes. This would restrict the flow of water and lead to a leak. Misaligned seal: If the sunroof glass and its rubber seals were not perfectly re-aligned and seated during installation, water could get past the seal and overwhelm the drainage system. Even a small imperfection in the seal can cause a leak where none existed before. Debris from the repair: It's possible that pieces of old sealant, glass, or other debris fell into the drain channel during the replacement. This could have contributed to the initial blockage and sped up the clogging process again. Why it is not an unfixable issue The glass company's claim that nothing can be done is misleading. Clogged sunroof drains can be cleared and other issues addressed. The initial clearing may have been incomplete. If a clog was deep within the drain tube, a simple cleaning may not have removed the entire obstruction. Debris could have then settled deeper, causing a repeat blockage. A common DIY method is to use a long, flexible wire or compressed air (with extreme care) to push out debris. The hose itself could be the problem. If a drain hose was damaged or disconnected during the installation, the headliner may need to be dropped again to access and repair the connection. Your next steps Get a second opinion. Take your Rogue to a different, independent mechanic or dealership and explain the timeline. The new mechanic may identify a problem with the installation that the original shop is denying. Document everything. Keep a detailed record of the dates you had work done, each time the leak occurred, and all communication with the glass company. This documentation is important if you need to escalate the issue. Perform a DIY check. To test the drains, you can carefully pour a small amount of water into the sunroof's drain channels, typically located in the corners of the sunroof tray. If the water doesn't drain properly underneath the vehicle, the drain is blocked. Escalate with the glass company. Approach the company again with documentation and the findings from a second opinion. Be firm that the problem started immediately after their repair and that it is their responsibility to fix it. If they still refuse, you can mention reporting the issue to the Better Business Bureau or seeking recourse through small claims court.
Edward Duclos
★★★★★ Highly recommend this location for getting windshields or other glass repairs on your vehicle for a few reasons. 1.) The results are very, very good. I had my windshield replaced and it was better than perfect. No issue at all. 2.) Cost. They were SUBSTANTIALLY cheaper than safelite or these other places. 3.) Service. They were so friendly and responsive. Every step of the way they texted and let me know whats up and what to expect. Very hard to find Service like that these days. Go here if you need this type of vehicle Service 100%. Don't be fooled by the flashy marketing of other places. These people are legit 👍
Jhon Jhon
★★★★★ just had the windshield on my 24 Kia Sportage replaced the guys did a great job making sure all the moldings and all the trim inside looked perfect after a replacement. Highly recommend if you need any auto glass.
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