Google Reviews
Tom Pedersen
★★★★★
2 months ago
We had a very good buying experience with Matthews Hyundai. Hass was very easy to deal with, went above and beyond to earn our business. He even took the time after the sale to help us move things from our old car into the new one, and went over all of the options in the new vehicle. From the moment we walked into the dealership, we were welcomed with a no-pressure, relaxed environment. A few different employees asked us if we wanted any refreshments or snacks, and the Floor Manager came and chatted with us a few times. It just felt very welcoming. Very unlike our usual encounters with car dealers! The Finance Manager Chris was also excellent to deal with. He took the time to go over every detail and made sure we were aware of all of the options. Again, never any pressure. Overall, we are very pleased with our entire encounter with the staff at Matthews Hyundai. We would highly recommend them to anybody looking for a dealer that is easy to deal with and no-pressure! We would gladly buy another vehicle there. Thanks Hass!!
Deanna Marshall
★★★★★
4 months ago
This is the first time I purchased a Hyundai and the first time we have chosen Matthew's Hyundai for the selection of a new vehicle and service and maintenance of the Santa Cruz we purchased. It's been the absolute best experience I have encountered in my automotive experience since I began driving in the 1980s. I've had many different car brands and models and worked with numerous dealerships prior to now but Matthew's surpasses all of them. The staff from sales to service is excellent. The dealership is clean and light and comfortable. Thank You for being an exemplary example of customer sales, service and support. Friendly, patient, prompt, professional ⭐⭐⭐⭐⭐
Josh Koester
★★★★★
2 months ago
In addition to the cars I bought in my life I have also worked as a car salesman and Joe Golden was, without a doubt or comparison, the best car salesman I have ever had the pleasure to buy a car from. He was straightforward with the pricing, he was very very knowledgeable and let us know exactly what we needed and where we could save some money and where we should spend the extra money. He followed up over the next few days to make sure everything was okay. Before I left the lot he walked me through complex technological setup of my new Santa Fe and has continued to be available and a help as I learn to love my new car. I generally like to mention when people have done a good job however Joe Golden went so far above and beyond what should even be expected. If every car salesman in the world behaved in the same manner as Joe then people would look forward to buying a new car. Matthews is incredibly lucky to have him and they certainly gained a customer for life. Joshua Koester
Brandi Doyle
★★★★★
2 weeks ago
Having just been in an accident, I was not in the mindset of buying a new car. Brett made the process easy, reassuring, and quick. I love my new car, and am so grateful to Brett for guiding me every step of the way!
A Wyche
★★★★★
a month ago
I went to Matthews Auto and was Blessed to get the Sales Consultant Hass. When I walked in he was busy taking care of someone else but made time for me. It took him no time to help me pick out what I was looking for and could afford. If you're in the area of Syracuse NY or just looking for a great car, come to Matthews Auto and ask for Hass. Hands down he's the best Sales Consultant they have!!!
Nathan Teig
★★★★★
a month ago
Joe was great, he helped me from start to finish with my new Tucson. He often would answer questions and check in outside of business hours. I also appreciated his transparency and willingness to connect me with the right people.
Casey Stewart
★★★★★
3 weeks ago
We had such a fantastic experience with Joseph Golden at Matthew’s Hyundai this week! From start to finish, he was knowledgeable, professional, and incredibly patient, which is no small task when you’re helping two adults and a very opinionated 4-year-old make a big decision. Joseph knew the Santa Fe inside and out. Every question we had (and we had a lot), he answered confidently and clearly without ever making us feel rushed or pressured. He took the time to explain features, walk us through options, and make sure we were completely comfortable before moving forward. What really stood out was his patience. Car shopping with a young child isn’t exactly a quiet, streamlined process, but Joseph handled it with total grace and kindness. He made the entire experience smooth, low-stress, and actually enjoyable. If you’re looking for someone who truly knows his vehicles and treats your family with respect and care, Joseph is your guy. We absolutely love our Santa Fe and are so grateful for the outstanding service!
Christen Whittaker
★★★★★
a month ago
Buying my car was honestly one of the best experiences I’ve ever had, and a huge part of that was thanks to Hass. From the very beginning, he was helpful every step of the way. He took the time to answer all of my questions, explain my options clearly, and never once made me feel pressured or rushed. What really stood out to me was how comfortable he made the entire process feel. Buying a car can be stressful, but Hass made it smooth and enjoyable. He listened to what I wanted, helped me narrow down the right choices, and made sure I felt confident in my decision.
Michael Musolino
★★★★★
3 months ago
Samir was very helpful, professional, and detailed in helping me choose a new car. While I was on the fence about what kinds of upgrading I wanted, he was very informative and I feel like I'm leaving with a good car for the foreseeable future. Looking forward to driving comfortably for a several years to come!
Lusi Niyibigira
★★★★★
5 months ago
Hass was one of the best salesman I have ever dealt with. He helped me get into a new vehicle the same day I arrived in the dealership! He was very helpful and extremely nice during the entire process. I never thought I would be able to walk in and out with a new vehicle and best of all… HE MADE IT HAPPEN AND THE COST WAS UNDER WHAT I EXPECTED. Thanks again Hass you’re the best!!!
emily johnson
★★★★★
3 weeks ago
Wow! What an incredible group of people here! Everyone was so kind and patient! HASS is one of a kind! He helped us through the whole process and handled the bumps along with it with patience and kindness. Honest! Have you ever described a car buying experience like that? Because that's what we got! Honesty and integrity! I'm astonished! We along with our 3 crazy children were welcomed here like family! Thank you so much! We've got a new ride, and are so grateful and satisfied with our experience here!
Jay Polanco
★★★★★
2 months ago
I want to be completely candid: after more than 30 years in sales, I can immediately recognize when someone is trying to “push” a deal. Joe was the opposite—an outstanding professional who was consistently honest, transparent, and genuinely focused on helping me make the right decision. I had never owned a Hyundai before, so I came in skeptical and was strongly leaning toward a brand I already trusted. Joe, without being pushy at any point, walked me through the vehicle in detail—engine, technology, features, and overall value. His knowledge was excellent, and what stood out most was the authentic enthusiasm he had for the product. That confidence, combined with his integrity, created the trust I needed to seriously consider the Santa Fe. Joe also handled the entire process with exceptional professionalism. He organized the paperwork efficiently and made everything feel simple, clear, and fully transparent—no surprises, no pressure, just a well-managed customer experience. This matters even more because my prior experience at another Hyundai dealer in Syracuse left me genuinely disappointed. The lack of professionalism there had turned me off the brand to the point that I decided to shop elsewhere. A friend encouraged me to visit Matthews Hyundai of Syracuse specifically to speak with Joe. I went in skeptical, and Joe completely changed my perspective. He even recommended that I watch several YouTube reviews on the Santa Fe—an approach that helped me make an informed decision at my own pace. By my second visit, Joe had answered every question thoroughly, addressed my concerns with facts, and earned my confidence. I chose the Santa Fe, and I’m truly happy with my new vehicle. Because of Joe’s professionalism and integrity, I will absolutely return to him at the end of my lease, and I will confidently recommend him to anyone looking for a car. Joe makes the difference. He is an exceptional representative, and Matthews Hyundai of Syracuse has a major asset in him.
Heidi Kelley
★★★★★
5 months ago
Getting a new car couldn’t have been any easier! I’ve been on the fence awhile now about getting an electric car but I’m so glad I finally did! The test drive of the IONIQ 5 sealed the deal and Brett made the process simple and enjoyable. I’m extremely happy with my decision and highly recommend checking out this car and dealership!
Woojin HUH
★★★★★
6 months ago
Tamer was incredibly kind and patient in explaining everything about the car, and he helped me throughout the entire process of buying it. Since this was my first time purchasing a car, I was unsure about some of the steps and features, but he made everything clear and easy to understand. He also handled all the paperwork very quickly, which made it so convenient for me to take the car without any stress.
Payton Earley
★★★★★
a month ago
Samir is such a pleasure to work with. If you need a new vehicle, he’s your guy! He took the time to go through all of the options and ensured all boxes were checked. My new vehicle came with a small dent that he promptly addressed and made arrangements to have fixed ASAP. Overall a great experience. Thank you!
Helen
★★★★★
a month ago
Thank you to Hass and the Matthews team for helping me get into my new car! Hass was incredibly kind, patient, and took the time to show me different vehicles until we found the perfect one for me. He made the whole process easy and stress-free. If you’re looking for a vehicle, definitely ask for Hass — he’s great!
Kevin Lasher
★★★★★
a month ago
Joe Golden our sales representative was amazing made sure he took care of us helped us to get our 2023 Hyundai tuson we’re are very pleased also with all the other service people our experience here was fantastic helpful respectful
Bobbi Coville
★★★★★
6 months ago
Samir was great, he made us feel very welcome and also gave us good information on our new vehicle. Awesome service!
Allison Coe
★★★★★
6 months ago
We had such a fantastic experience with Hass and Matthew’s Hyundai. They responded quickly, were clear with numbers and got right to the point. I really appreciate how easy they made the sale and how incredibly nice everyone is. And the car is absolutely beautiful! We love it!
Reba Oper
★★★★★
2 months ago
I bought my first Tucson in 2005, had it for ten years, have since leased 4 others including this new 2026 Tucson. I’ve loved each of them. And I’ve always gone back to this dealership. Because of the great sales men & women. Plus always great service in the service department. I will continue to go back to Matthew’s Hyundai for my future cars. I had a great salesman again on Monday, Joe Golden. I will continue to ask for him when I need another new car
